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Added 13 mins ago
Life Sciences Commercial Director
Scovai
Toronto, ON
Full-time
Strong commercial-analytics and revenue-operations expertise (Salesforce/CRM, forecasting, pricing analytics, dashboarding and KPI-driven decision making)
Added 13 mins ago
Solutions Designer – Senior - RQ11310
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Solutions Designer with strong experience in Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for designing technology…
Added 13 mins ago
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 13 mins ago
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 13 mins ago
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 13 mins ago
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 13 mins ago
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 13 mins ago
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Full Stack Software Developer with extensive experience in enterprise integration, API development, MuleSoft, Apache Camel, Enterprise Java, REST APIs, cloud and…
Added 13 mins ago
Solutions Designer – Senior - RQ11310
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Solutions Designer with strong experience in Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for designing technology…
Added 13 mins ago
Financial Planner, Scotia Financial Planning - Whitehorse, Yukon
Scotiabank
Whitehorse, YT
Full-time
…mobile technology, leading customer relationship management (CRM), portfolio, and financial planning…
Added 13 mins ago
Showroom Consultant | Calgary, AB
Ames Tile & Stone
Calgary, AB
Full-time
Proficiency with computer systems for quoting, order entry, and customer tracking (ERP or CRM experience is an asset)
Added 28 mins ago
Underwriting Director
Jobgether
Canada
Full-time
Education assistance and support for professional designations including CIP, FCIP, and CRM.
Added 43 mins ago
Sales Manager
Optimadevs
Ottawa, ON · Kanata, ON
Full-time
Added 43 mins ago
Underwriting Director
Jobgether
Canada
Full-time
Education assistance and support for professional designations including CIP, FCIP, and CRM.
Added 43 mins ago
Solutions Designer – Senior - RQ11310
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking a Senior Solutions Designer with strong experience in Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for designing technology…
Added 43 mins ago
Territory Sales Representative
East Penn Canada: Backup Power Division
Mississauga, ON
Full-time
3+ years of experience using CRM software with ability to pick up new systems with relative ease (Salesforce experience highly preferred)
Added 43 mins ago
Gérant de magasin - Mail Champlain
WOW! mobile boutique
Brossard, QC
Full-time
Exécution quotidienne de l'outil CRM, en assurant le suivi des clients et la conformité à la loi CASL
Added 1 hour ago
Inside Sales Specialist - North America
Ross Video
Ottawa, ON · Nepean, ON
Full-time
Experience with customer relationship management (CRM) software such as Salesforce.com to product quotes
Added 1 hour ago
Bilingual Account Manager (French/English )
Wireless Xplosion ltd
Toronto, ON
Full-time
Maintain accurate customer information, notes, and sales activities in the CRM.
Added 1 hour ago
Bilingual Account Manager - Subsurface Technologies Equipment
Cansel
Montreal, QC
Full-time
Maintain excellent customer service relations and activity records in Salesforce (CRM)
Added 1 hour ago
Account Manager
clicknpark
Calgary, AB
Full-time
Maintain accurate CRM records, account plans, client action items and renewal information.
Added 1 hour ago
Credit Realization Manager
ATB
Calgary, AB
Full-time
As ATB’s next Credit Realization Manager (CRM), you will play a pivotal role in managing a portfolio of impaired business and agricultural files. This is an exciting opportunity for a…
Added 1 hour ago
Account Executive
Paladin Technologies
Toronto, ON
Full-time
Follow up on all sales leads and maintain CRM activities, opportunities, and forecasting.
Added 1 hour ago
Quality and Risk Analyst in Partner Rotation - 18-month contract
Deloitte
Toronto, ON
Full-time
…on clients using various internal and external sources (i.e. CRM, public filings, etc.). Additionally, the Analyst will assist in the preparation and distribution of periodic reports. This…
Added 1 hour ago
Territory Sales Manager
Norstar Industries Ltd.
Niverville, MB
Full-time
Consistent CRM usage is an important part of how Norstar manages dealer relationships, opportunities and forecasting. You will be expected to:

Krux Analytics

Customer Success Specialist- French

Calgary, AB, T2P 3N4, Canada

Job type: Full-time
Experience: 3-5 years of experience in Customer Success, Customer Support, Account Management, or a related role.
Posting language: English
Posted: Sep 29, 2026

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Original job description

The Customer Success Specialist serves as a trusted partner to Krux customers, helping them successfully adopt and use the platform. This role is responsible for customer onboarding, training, implementation support, troubleshooting, and ongoing relationship management. The Customer Success Specialist works closely with the Sales, Product, and Delivery teams to ensure customers have a positive experience and receive maximum value from Krux solutions.

Key Responsibilities

Customer Success & Relationship Management

Build strong relationships with customers and understand their business needs.
Guide customers through onboarding and implementation processes.
Serve as a trusted advisor and support customers throughout their lifecycle.
Gather customer feedback and share insights with internal teams to support product improvements.

Training & Product Support

Deliver engaging training sessions, product demonstrations, and walkthroughs for prospective and existing customers.
Create and maintain customer support resources, including FAQs, tutorials, and training materials.
Identify opportunities for additional product adoption and refer qualified leads to the Sales team.

Customer Support & Issue Resolution

Act as the primary point of contact for customer support inquiries.
Troubleshoot and resolve customer issues in a timely and professional manner.
Document customer interactions, support requests, and implementation activities within the company CRM.
Follow up with customers to ensure issues have been fully resolved and satisfaction is maintained.

Implementation & Cross-Functional Collaboration

Lead software implementation projects for new customers, both remotely and on-site when required.
Communicate project progress, timelines, and milestones to customers and internal stakeholders.
Collaborate with Product, Development, Sales, and Delivery teams to support customer success.
Communicate product enhancements, feature releases, and bug fixes to customers.

Product Feedback & Reporting

Analyze customer-reported issues and enhancement requests.
Advocate for customer needs by providing feedback to Product and Development teams.
Track and report key customer support and implementation activities.

Qualifications

Education & Experience

Bachelor's degree in Information Technology, Geology, Business, or a related field preferred. Equivalent education and experience may be considered.
3-5 years of experience in Customer Success, Customer Support, Account Management, or a related role.
Experience working with SaaS (Software as a Service) products preferred.
Experience in the mining industry is considered an asset.

Technical Knowledge

Familiarity with CRM systems and customer support platforms.
Experience using remote support and collaboration tools.
Comfortable learning and supporting software applications and technology solutions.

Required Skills & Competencies

Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
Problem-solving and critical-thinking skills.
Ability to manage multiple priorities and meet deadlines.
Strong organizational and time-management skills.
Presentation, training, and facilitation skills.
Ability to work independently and as part of a team.
Adaptable, proactive, and detail-oriented.
Patient, empathetic, and professional when addressing customer concerns.

Working Conditions

Work Environment

Based in Calgary, Alberta.
Hybrid work arrangement may be available following the probationary period.
Travel up to 30%, including domestic and international travel as required.

Schedule

Monday through Friday.
8:00 AM to 5:00 PM.

Apply About employer

More about this job

Responsibilities

The Customer Success Specialist manages customer onboarding, training, and implementation while serving as a primary point of contact for support and troubleshooting. They collaborate with internal teams to ensure product adoption and advocate for customer needs to drive product improvements.

Requirements

Candidates should have 3-5 years of experience in customer success or account management, preferably within a SaaS environment. A bachelor's degree in Information Technology, Business, or a related field is preferred, along with strong communication and organizational skills.

Skills

Customer Success
Relationship Management
Onboarding
Implementation Support
Troubleshooting
Training
Product Support
CRM
Technical Support
Communication
Problem-solving
Critical-thinking
Time-management
Presentation
Facilitation
SaaS

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
SaaS
CRM
Onboarding
Implementation
Technical Support
Relationship Management
Training
Product Adoption
Troubleshooting
Mining Industry
Software
Project Management
Stakeholder Communication
Data Analysis
Customer Lifecycle
Remote Support
Collaboration Tools
Customer Feedback
Reporting

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