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KSI Law

Resolution Specialist

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

About the Job

At KSI Law, Kreditor Services is our division dedicated to legal recoveries and enforcement solutions for creditors across Canada. Our mission is to deliver exceptional results by streamlining the legal recovery process through innovation, compliance, and strategic litigation.

We are committed to setting the national standard for creditors' rights, offering efficient, accountable, and client-focused solutions that drive performance and protect financial interests.

The Resolutions Specialist handles inbound and outbound collection activity on lower-value accounts (over $750) across all provinces. This role is ideal for individuals with strong verbal communication skills and entry-level experience in customer-facing roles, with a focus on empathetic engagement and resolving overdue balances using structured scripting, dialer technology, and CRM systems.

Hourly Rate: $18.00/hour

As a Resolutions Specialist, you will be:

Account Management & Customer Communication

Handling inbound and outbound calls on low-balance accounts, and emailing through standardized Outlook templates
Documenting all interactions and updates in the legal CRM. • Providing basic account clarification and payment options

Payment Solutions & Negotiation

Offering flexible repayment solutions within scope
Escalating complex or non-responsive accounts to the appropriate resolution tier

Operational Collaboration

Supporting team performance and daily operational targets
Following internal policies, scripts, and compliance protocols

As our ideal candidate, you will bring:

Required:

1+ year in a contact centre or customer-facing role (e.g., retail, customer service, call centre)
Strong verbal communication and interpersonal skills
Basic computer literacy and proficiency in Microsoft Outlook and Excel
Fluent in English (spoken and written)
Availability to work rotating shifts, including mandatory rotational Saturdays

Preferred:

Familiarity with the Canadian debt collection process
Experience handling account inquiries or billing issues

Location & Schedule:

On-site - Markham, Ontario, Canada.
Shifts rotate across 9am–5pm, 11am–7pm, and 1pm–9pm, with mandatory rotational Saturdays

Compensation & Employment Terms:

$18.00/hour. This is an hourly contract position.

How to Apply:

External candidates are encouraged to apply directly through this LinkedIn posting. Internal applicants should apply directly through KSI Law's HR department at hr@ksi.law. We look forward to receiving your application.

As a member of the KSI Law team, you will have access to:

Weekly incentive programs tied to performance and targets
Free gym membership at our office location
24/7 support through our Employee Assistance Program (EAP)
A commitment to professional development and growth opportunities
An active social committee hosting regular team events and recognition programs throughout the year

KSI Law uses artificial intelligence (AI) as part of our application screening process to help identify candidates whose qualifications and experience align with this position's requirements.

Equal Opportunity Statement

We thank all applicants for their interest in KSI Law; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. KSI Law is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.

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More about this job

Responsibilities

Handle inbound and outbound collection calls and email communications for lower-value accounts, document interactions in the legal CRM, and provide account clarification and payment options. Offer repayment solutions within authorized limits, escalate complex or unresponsive accounts, and support team targets while following scripts, policies, and compliance protocols.

Requirements

Candidates must have at least one year of contact centre or customer-facing experience, strong verbal and interpersonal communication skills, basic computer skills, and proficiency in Outlook and Excel. Fluency in spoken and written English and availability for rotating shifts, including mandatory rotational Saturdays, are required; familiarity with Canadian debt collection or billing inquiries is preferred.

Skills

Verbal Communication
Interpersonal Skills
Customer Service
Inbound and Outbound Calling
Account Management
Debt Collection
Payment Negotiation
Account Clarification
Documentation
Microsoft Outlook
Microsoft Excel
CRM Systems
Compliance
Time Management
Email Communication

Benefits

Weekly Performance Incentive Programs
Free Gym Membership
Employee Assistance Program
Professional Development Opportunities
Social Events and Recognition Programs

Visa sponsorship

Not detected in the job text

Keywords

Legal Recoveries
Creditors' Rights
Debt Collection
Collections
Inbound Calls
Outbound Calls
Account Management
Payment Options
Repayment Solutions
Negotiation
Account Inquiries
Billing Issues
Legal CRM
Dialer Technology
Microsoft Outlook
Microsoft Excel
Customer Service
Contact Centre
Email Templates
Compliance Protocols
Structured Scripting
Escalation

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