Jobs in Canada

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Added 7 days ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
Added 7 days ago
T
Personal Banker - Beaconsfield Branch
TD
Beaconsfield, QC
- Full-time
Proficiency in software tools including MS Office, and internet application
Added 7 days ago
BP
Threat Prevention & Security Platforms Lead
BC Pensions
Victoria, BC
- Full-time
Added 7 days ago
SL
Engineering Manager - Advisor Experience
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Flexible Workstyle: In office 2–3 days per week, hybrid the rest of the week
Added 7 days ago
C
Application Development Technology Lead Analyst
Citi
Mississauga, ON
- Full-time
Extensive experience system analysis and in programming of software applications
Added 7 days ago
C
Senior Data Engineer
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 7 days ago
CA
AI & Data Systems Specialist
Capital Automotive Group
Regina, SK · Ford Regina New
- Full-time
Added 7 days ago
Agentic AI Security Specialist, Kitchener, ON
Siemens
Kitchener, ON
We are seeking an Agentic AI Security Specialist to join Siemens Digital Industries Operations Software at our AI hub in Canada.
Added 7 days ago
Beauty Advisor/Freelancer - On-Call - Multibrand - Ottawa,ON
ELC Beauty LLC
Ottawa, ON
⁃ Previous experience with retail point⁃of⁃sale software
Added 7 days ago
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D365 Project Manager
Semex
Guelph, ON
- Full-time
Added 7 days ago
AF
Analyst, SAP
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
Added 7 days ago
R
Managing Director
Raise
Calgary, AB
- $175,000 to $200,000 CAD / year
- Full-time
Previous hands-on experience in software development, data engineering, solution architecture, or technical implementation.
Added 7 days ago
AF
Analyst, Applications
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
Experience developing, maintaining or monitoring data-integration and quality-control workflows using Safe Software FME Form and FME Flow is a strong asset.
Added 7 days ago
RH
Senior Peoplesoft Consultant
Robert Half
Canada
- Contract
Added 7 days ago
QW
QA Analyst
Quantum World Technologies Inc.
Toronto, ON
- Contract
Added 7 days ago
DI
ETL Software Developer
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking a highly skilled ETL Software Developer to join our dynamic team and support one of our clients.
Added 7 days ago
KR
Amazon Connect & AWS DevOps
KTek Resourcing
Toronto, ON
- Contract
Location: Toronto, ON (3 days per week onsite)
Added 7 days ago
AI
Clarity Developer
Apptoza Inc.
Toronto, ON
- Contract
Added 7 days ago
HR
Production Support Lead – AWS
HTD Resources
ON · Ontario, Canada
- Full-time
Added 7 days ago
T
Sr. .Net Fullstack Developer (with React.js exp)
TestingXperts
Toronto, ON
- Contract
Title: Sr. .Net Fullstack Developer (with React.js exp)
Added 7 days ago
AI
DevOps / OpenShift Engineer – PostgreSQL
Aptino, Inc.
ON · Ontario, Canada
- Contract
Added 7 days ago
Client Service Coordinator
Bayshore
Sudbury, ON
Advanced competency in keyboarding and scheduling software with a willingness to learn
Added 7 days ago
Principal Analog Mixed Signal Designer - 19497
Synopsys
Mississauga, ON
Added 7 days ago
BP
Senior Information Systems Analyst (Enterprise Applications)
Bruce Power
Bruce Power
- Full-time
Under the guidance of the Manager, provide a consulting service related to the computing (hardware and software) systems and information technology needs of the Branch. Define the problem…
Added 7 days ago
PC
Intermediate Structural Engineer
PRI Consultants
Calgary, AB
- Full-time
Perform structural modeling and analysis using software such as ETABS, SAP2000, RISA, STAAD.Pro, or RAM, and independently check and interpret the results.

KTek Resourcing

Amazon Connect & AWS DevOps

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Technical Lead – Amazon Connect & AWS DevOps

Location: Toronto, ON (3 days per week onsite)

Job Summary

We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.

The primary preference is for candidates with a combination of Amazon Connect technical expertise and AWS DevOps experience. However, strong individual profiles specializing in either Contact Center/Amazon Connect or AWS DevOps will also be considered.

Key Responsibilities

1. Contact Center

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between contact center platforms and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Improve customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams.
Own production issues, root cause analysis, problem management, and preventive improvements.

2. Amazon Connect

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integrations with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

3. AWS DevOps

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of Amazon Connect contact center solutions, including IVR, routing, agent workflows, and digital channels. Own AWS DevOps delivery, including Terraform-based infrastructure, CI/CD pipelines, deployments, production troubleshooting, and engineering governance.

Requirements

The role calls for technical leadership and expertise in Amazon Connect/contact center solutions, AWS DevOps, and supporting AWS services; candidates strong in either contact center or AWS DevOps may also be considered. Relevant work includes designing integrations, automating deployments with Terraform and scripting, and managing releases and production issues across environments.

Skills

Amazon Connect
AWS DevOps
Contact Center Solutions
Terraform
CI/CD Pipelines
Infrastructure as Code
IVR Design
Call Routing
AWS Lambda
Python
Bash
AWS CLI
AWS SDKs
Production Troubleshooting
Technical Leadership
Release Management

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS DevOps
Contact Center
Terraform
Infrastructure as Code
CI/CD
Contact Flows
IVR
Call Routing
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDK
Source Control
Configuration Management
Root Cause Analysis
Release Management
IAM
Telephony

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Jobs in Canada