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Added 2 days ago
M
RQ11676 - Software Developer - ETL - Intermediate
Maarut
Toronto, ON
- Contract
serving as the enterprise technology ecosystem for data-driven decision-making,
Added 2 days ago
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RQ11673 - Report Developer - Junior
Maarut
Toronto, ON
- Contract
serving as the enterprise technology ecosystem for data-driven decision-making,
Added 2 days ago
OT
Sr. Software Developer (Bilingual)
Open Text Corporation
Ottawa, ON · Richmond Hill, ON
- Other
We are looking for a Senior Backend Software Developer to join our development team at OpenText. Our team builds and evolves a public, multi-tenant Software-as-a-Service (SaaS) cloud…
Added 2 days ago
AI
IBM FileNet Developer – IBM Content Navigator, Java/J2EE & Unix
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Job Title: IBM FileNet Developer – FileNet P8, IBM Content Navigator, Java/J2EE & Unix
Added 2 days ago
SE
ECA – Before & After School Age
Social Enterprise for Canada
Newmarket, ON
- Internship
Social Enterprise for Canada (SEC) is a charitable organization started in 1989 and serving York Region, Peel Region and Simcoe County. SEC seeks, secures and delivers a range of public…
Added 2 days ago
AI
Sr. SharePoint Developer
Apptoza Inc.
Vancouver, BC
- Full-time
Design, develop and enhance enterprise collaboration solutions using SharePoint Online, Office 365 and Microsoft 365 services.
Added 2 days ago
RI
Contact Center/Amazon Connect with AWS DevOps
Raas Infotek
Toronto, ON
- Contract
Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Added 2 days ago
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AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Enable the Enterprise Builder Community: Act as the core technical anchor for our internal community of practice, documentation libraries, and developer starter kits.
Added 2 days ago
RI
Senior API Connect Developer
Raas Infotek
Toronto, ON · Scarborough, ON
- Contract
Job Title :- Senior API Connect Developer / API Gateway Platform Engineer | 7+ Years
Added 2 days ago
AI
IBM FileNet Developer
Apptoza Inc.
Vancouver, BC
- Full-time
The person will be responsible for IBM FileNet / Enterprise Content Management application development, enhancement, maintenance and production support. The role requires hands-on…
Added 2 days ago
AI
Sharepoint Developer
Apptoza Inc.
Vancouver, BC
- Full-time
Design, develop and enhance enterprise collaboration solutions using SharePoint Online, Office 365 and Microsoft 365 services.
Added 2 days ago
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Data Lead, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
…management, analysis, and data migration workstreams for large scale enterprise software…
Added 2 days ago
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Enterprise Architect
Nutrien
Calgary, AB
- Full-time
The Enterprise Architect - Applications & ERP defines and maintains Nutrien’s enterprise application and ERP architecture direction. The role creates a transparent view of the application…
Added 2 days ago
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Software Engineer II
Emburse
Toronto, ON
- Full-time
…operations, increase visibility, and optimize spend across the…
Added 2 days ago
AI
Solution Architect – ServiceNow, ITSM, ITOM, CMDB & SecOps
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
IntegrationHub, MID Server, REST/SOAP APIs, web services, event integrations and enterprise integration patterns.
Added 2 days ago
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AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Enable the Enterprise Builder Community: Act as the core technical anchor for our internal community of practice, documentation libraries, and developer starter kits.
Added 2 days ago
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Principal Application Engineer (Salesforce)
PointClickCare
Mississauga, ON
- Full-time
Take ownership of enterprise-wide initiatives to modernize application architectures, improve system integrations, and reduce technical debt.
Added 2 days ago
E
Software Engineer II
Emburse
Toronto, ON
- Full-time
…operations, increase visibility, and optimize spend across the…
Added 2 days ago
BP
Threat Prevention & Security Platforms Lead
BC Pensions
Victoria, BC
- Full-time
…support them. You will lead the optimization, governance, and integration of enterprise security technologies while supporting roadmaps, standards, and investment priorities. You will…
Added 2 days ago
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Engineering Manager - Advisor Experience
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Remove blockers and manage dependencies with other squads, enterprise teams, and vendors
Added 2 days ago
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D365 Business Process Specialist Lead
Semex
Guelph, ON
- Full-time
Act as the primary internal functional lead for D365 F&SCM and maintain an enterprise view of how modules and processes work together.
Added 2 days ago
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Analyst, Applications
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
Lead solution design activities, develop technical requirements, and ensure alignment with enterprise architecture and integration standards.
Added 2 days ago
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ETL Software Developer
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking a highly skilled ETL Software Developer to join our dynamic team and support one of our clients.
Added 2 days ago
KR
Amazon Connect & AWS DevOps
KTek Resourcing
Toronto, ON
- Contract
Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Added 2 days ago
BP
Senior Information Systems Analyst (Enterprise Applications)
Bruce Power
Bruce Power
- Full-time
The Enterprise Applications Section is responsible for supporting all business applications, including Maximo, Cribmaster, P6, Workday, ServiceNow, Aveva, and more. Various groups such as…

KTek Resourcing

Amazon Connect & AWS DevOps

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Technical Lead – Amazon Connect & AWS DevOps

Location: Toronto, ON (3 days per week onsite)

Job Summary

We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.

The primary preference is for candidates with a combination of Amazon Connect technical expertise and AWS DevOps experience. However, strong individual profiles specializing in either Contact Center/Amazon Connect or AWS DevOps will also be considered.

Key Responsibilities

1. Contact Center

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between contact center platforms and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Improve customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams.
Own production issues, root cause analysis, problem management, and preventive improvements.

2. Amazon Connect

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integrations with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

3. AWS DevOps

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of Amazon Connect contact center solutions, including IVR, routing, agent workflows, and digital channels. Own AWS DevOps delivery, including Terraform-based infrastructure, CI/CD pipelines, deployments, production troubleshooting, and engineering governance.

Requirements

The role calls for technical leadership and expertise in Amazon Connect/contact center solutions, AWS DevOps, and supporting AWS services; candidates strong in either contact center or AWS DevOps may also be considered. Relevant work includes designing integrations, automating deployments with Terraform and scripting, and managing releases and production issues across environments.

Skills

Amazon Connect
AWS DevOps
Contact Center Solutions
Terraform
CI/CD Pipelines
Infrastructure as Code
IVR Design
Call Routing
AWS Lambda
Python
Bash
AWS CLI
AWS SDKs
Production Troubleshooting
Technical Leadership
Release Management

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS DevOps
Contact Center
Terraform
Infrastructure as Code
CI/CD
Contact Flows
IVR
Call Routing
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDK
Source Control
Configuration Management
Root Cause Analysis
Release Management
IAM
Telephony

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