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Added 20 hours ago
AF
Senior Analyst, Balance Sheet Strategy (12 Month Term)
ATB Financial
AB · Edmonton, AB
- Full-time
…behavioural models for loans and deposits using advanced SQL and Python scripts. Perform regular model maintenance and monitoring to ensure ongoing accuracy and…
Added 20 hours ago
Agentic Evaluation & Testing Specialist, Kitchener, ON
Siemens
Kitchener, ON
…behavior that cannot be judged by a simple pass or fail. You work with the industrial experts in Europe who define what a correct outcome looks like on a shop floor, and with the developer…
Added 20 hours ago
N
Sr AI Engineer
Nutrien
Saskatoon, SK
- Full-time
…culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with…
Added 20 hours ago
C
Firmware QA Specialist
Corinex
Vancouver, BC
- Full-time
…testing, troubleshooting, and defect analysis. Working closely with firmware developers and cross-functional engineering teams, you will develop and execute test plans, investigate issues,…
Added 20 hours ago
N
Sr AI Engineer
Nutrien
Calgary, AB
- Full-time
…culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with…
Added 20 hours ago
C
Senior Application Security Developer
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Clio is looking for a Senior Application Security Developer to join the Vulnerability Management Program within the Application Security Team. Vulnerability Management is established as a…
Added 20 hours ago
B
Manager, Risk Report Development
BMO
Toronto, ON · BMOPLACE
- Full-time
This is an exciting opportunity for a hands-on developer who thrives on solving complex problems, challenging conventional approaches, and leveraging emerging technologies, including AI, to…
Added 20 hours ago
M
RQ11673 - Report Developer - Junior
Maarut
Toronto, ON
- Contract
& AI transformation initiative, with the Ontario Data Platform (ODP)
Added 21 hours ago
T
Senior Full Stack Engineer, People Products
Thumbtack
Remote, Canada
- Full-time
- Remote
…capabilities for business-critical actions. We work directly with the business teams who depend on these systems, turning complex operational needs into software that's easier to run,…
Added 21 hours ago
A
Game Security Analyst - Ricochet Anti-Cheat (Call of Duty)
Activision
Vancouver, BC
- Other
Experience with Python or scripting for data analysis and automation.
Added 21 hours ago
TS
Associate – Front Office Quant Engineer
TD Securities
Toronto, ON
- Full-time
…enhances pricing models, risk analytics, trading tools, and automation solutions that enable efficient execution, risk management, and client service across a broad range of derivatives…
Added 21 hours ago
RI
Contact Center/Amazon Connect with AWS DevOps
Raas Infotek
Toronto, ON
- Contract
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.
Added 21 hours ago
MF
Associate Cloud Engineer
McCain Foods
Florenceville-Bristol, NB
- Full-time
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain…
Added 21 hours ago
D
BI Developer & Data Analyst Contractor
Dexian
Montreal, QC
- $40 to $45 CAD / hour
- Contract
Job Title: BI Developer & Data Analyst Contractor
Added 21 hours ago
AE
Senior Demand Forecast Analyst - NAM
Arc'teryx Equipment
North Vancouver, BC
- Full-time
…evaluate and implement new forecasting techniques, and drive automation that reduces manual intervention and improves the quality of the demand signal. Working closely with demand planning…
Added 21 hours ago
SE
Site Reliability Engineer (SRE)
Samsung Electronics
Vancouver, BC
- Full-time
Scripting skills (Python/Bash) for automation
Added 21 hours ago
P
Principal Application Engineer (Salesforce)
PointClickCare
Mississauga, ON
- Full-time
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held,…
Added 21 hours ago
A
Senior Demand Forecast Analyst - NAM
ARC'TERYX
North Vancouver, BC
- Full-time
…evaluate and implement new forecasting techniques, and drive automation that reduces manual intervention and improves the quality of the demand signal. Working closely with demand planning…
Added 21 hours ago
OT
Senior Software Developer
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Senior Software Developer is responsible for the design, development, and maintenance of applications that provide services and solutions to business partners, and contributes business…
Added 21 hours ago
C
Senior Data Engineer
CIBC
Toronto, ON
- Full-time
…products on CIBC's modern data platforms. You'll work closely with business partners and engineering teams to clarify requirements, design how data moves across systems, and guide…
Added 21 hours ago
CA
AI & Data Systems Specialist
Capital Automotive Group
Regina, SK · Ford Regina New
- Full-time
Build new AI agents and data pipelines from our project registry, in Python and SQL, with all code and AI instructions version-controlled in GitHub and every change made through reviewed…
Added 21 hours ago
Agentic AI Security Specialist, Kitchener, ON
Siemens
Kitchener, ON
…analytics over the traffic the platform generates. You work closely with the data and memory engineer, whose pipelines carry the signals you analyze, with the runtime lead, whose execution…
Added 21 hours ago
AF
Analyst, Applications
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
Working knowledge of Python, ArcPy, SQL or similar scripting and query tools used for GIS automation, validation and troubleshooting is an asset.
Added 21 hours ago
QW
QA Analyst
Quantum World Technologies Inc.
Toronto, ON
- Contract
Develop and maintain test automation scripts using Python/PyTest.
Added 21 hours ago
KR
Amazon Connect & AWS DevOps
KTek Resourcing
Toronto, ON
- Contract
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs.

KTek Resourcing

Amazon Connect & AWS DevOps

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Technical Lead – Amazon Connect & AWS DevOps

Location: Toronto, ON (3 days per week onsite)

Job Summary

We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.

The primary preference is for candidates with a combination of Amazon Connect technical expertise and AWS DevOps experience. However, strong individual profiles specializing in either Contact Center/Amazon Connect or AWS DevOps will also be considered.

Key Responsibilities

1. Contact Center

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between contact center platforms and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Improve customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams.
Own production issues, root cause analysis, problem management, and preventive improvements.

2. Amazon Connect

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integrations with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

3. AWS DevOps

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of Amazon Connect contact center solutions, including IVR, routing, agent workflows, and digital channels. Own AWS DevOps delivery, including Terraform-based infrastructure, CI/CD pipelines, deployments, production troubleshooting, and engineering governance.

Requirements

The role calls for technical leadership and expertise in Amazon Connect/contact center solutions, AWS DevOps, and supporting AWS services; candidates strong in either contact center or AWS DevOps may also be considered. Relevant work includes designing integrations, automating deployments with Terraform and scripting, and managing releases and production issues across environments.

Skills

Amazon Connect
AWS DevOps
Contact Center Solutions
Terraform
CI/CD Pipelines
Infrastructure as Code
IVR Design
Call Routing
AWS Lambda
Python
Bash
AWS CLI
AWS SDKs
Production Troubleshooting
Technical Leadership
Release Management

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS DevOps
Contact Center
Terraform
Infrastructure as Code
CI/CD
Contact Flows
IVR
Call Routing
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDK
Source Control
Configuration Management
Root Cause Analysis
Release Management
IAM
Telephony

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