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Added 20 mins ago
OT
Analyste en Modélisation et Simulation d’Électronique de Puissance / Power Electronics Modeling and Simulation Analyst
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Added 20 mins ago
I
Technical Sales Manager - AI Software & Services
Intersog
Remote, Canada
- Full-time
- Remote
We are looking for a Technical Sales Manager to drive sales of our AI-powered products and software services.
Added 1 hour ago
J
Senior Strategic Sales Manager (m/f/d)
Jobgether
Canada
- Contract
…(Germany, Austria, and Switzerland). In this role, you will lead complex B2B sales cycles, from identifying new business opportunities and engaging decision-makers to negotiating and…
Added 1 hour ago
M
Cloud & AI Solution Engineer - Azure Platform
Microsoft
Toronto, ON
- Full-time
Lead the technical journey for Azure migration with customers, using Microsoft processes, tools, demos, programs and partners. Use a consultative and/or Challenger approach, and set clear…
Added 1 hour ago
J&
Senior Director, Acquisitions & Divestitures (A&D) Finance, Orthopedics
Johnson & Johnson
NB · Brunswick, NB
- Full-time
Serve as a strategic finance advisor to enterprise and sector leaders on portfolio strategy, helping shape the pipeline of acquisitions, partnerships, and divestitures so that it reflects…
Added 1 hour ago
D
Senior Product Manager, Echo MS
Danaher
Concord, ON
- $130,000 to $150,000 CAD / year
- Full-time
…including ROI, assumptions, risks, and resource requests, and lead build/partner/buy assessments for Echo MS+ and related…
Added 1 hour ago
OT
Analyste en Modélisation et Simulation d’Électronique de Puissance / Power Electronics Modeling and Simulation Analyst
OPAL-RT TECHNOLOGIES
Montreal, QC
- Full-time
Added 1 hour ago
P
Senior Data Engineer (Lead)
Punt
Canada
- Full-time
As the team's technical lead, you'll own that foundation and set its technical direction. This is a hands-on role: you'll write production code, make architecture decisions, own the…
Added 2 hours ago
Associate Team Lead - Peterborough Kawartha Centre, Peterborough , Ontario
Scotiabank
Peterborough, ON
Lead a team of Business Advisors (BAs) to deliver business performance and drive sales pipeline for a defined territory.
Added 2 hours ago
LM
Assistant Vice President, Executive Underwriter, Property
Liberty Mutual Canada
Vancouver, BC
- Full-time
Reports To: SVP, Western Region & National Practice Lead - Energy & Renewables
Added 2 hours ago
SI
DUTY MANAGER, GSE Mechanic
Swissport International AG
Winnipeg, MB
- Full-time
Build a strong talent pipeline by identifying, developing, and retaining key employees while ensuring performance standards are consistently met.
Added 3 hours ago
AG
Director, Growth & Innovation Operations
Altus Group
Toronto, ON
- Full-time
…Operations, you will establish clear priorities, align teams, and lead initiatives from concept through implementation and adoption. This is a hands-on, player-coach role. You will directly…
Added 3 hours ago
AE
Specialist, Asset Management (ORP)
Agnico Eagle Mines Limited
NU · Nunavut, Canada
- Full-time
…operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry,…
Added 3 hours ago
AE
Specialist, Asset Management (Technical)
Agnico Eagle Mines Limited
NU · Nunavut, Canada
- Full-time
…operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry,…
Added 3 hours ago
RI
Contact Center/Amazon Connect with AWS DevOps
Raas Infotek
Toronto, ON
- Contract
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Added 3 hours ago
A
Global Head of Professional Services
Ashby
Canada
- Full-time
Lead and scale a multidisciplinary, global organization of implementation leaders, technical consultants, and emerging services specialists.
Added 3 hours ago
AE
Reliability Engineer
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry,…
Added 3 hours ago
AE
Information Technology General Supervisor
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
…operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry,…
Added 4 hours ago
SL
Engineering Manager - Advisor Experience
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
As Engineering Manager - Advisor Experience, you lead the squad that builds the advisor experiences, Salesforce integrations, business workflows, and internal capabilities supporting…
Added 4 hours ago
B
Manager, Risk & Insurance
Brookfield
Toronto, ON
- Full-time
…operating capacity totals over 35,000 megawatts and our development pipeline stands at approximately 200,000 megawatts. Our portfolio of sustainable solutions assets includes our…
Added 4 hours ago
KR
Amazon Connect & AWS DevOps
KTek Resourcing
Toronto, ON
- Contract
We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.
Added 4 hours ago
BP
Senior Information Systems Analyst (Enterprise Applications)
Bruce Power
Bruce Power
- Full-time
…organization. This posting is intended to establish a talent pipeline for future roles across the site and may not be tied to a specific vacancy at this…
Added 4 hours ago
BA
Manager, Risk & Insurance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…operating capacity totals over 35,000 megawatts and our development pipeline stands at approximately 200,000 megawatts. Our portfolio of sustainable solutions assets includes our…
Added 4 hours ago
SC
Environmental & Social Impact Assessment Operations Team Lead
SLR Consulting
Guelph, ON
- Full-time
…to our clients through the integration of over 30 advisory, technical environmental, and engineering disciplines to help clients address some of their most complex challenges around…
Added 4 hours ago
RB
Technical Program Manager (Cloud)
Royal Bank of Canada
Toronto, ON
- Full-time
We are looking for a Lead Technical Program Manager (Cloud) to own the delivery of complex, cross-team cloud programs, including migrations, platform and landing zone builds, environment…

KTek Resourcing

Amazon Connect & AWS DevOps

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Technical Lead – Amazon Connect & AWS DevOps

Location: Toronto, ON (3 days per week onsite)

Job Summary

We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.

The primary preference is for candidates with a combination of Amazon Connect technical expertise and AWS DevOps experience. However, strong individual profiles specializing in either Contact Center/Amazon Connect or AWS DevOps will also be considered.

Key Responsibilities

1. Contact Center

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between contact center platforms and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Improve customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams.
Own production issues, root cause analysis, problem management, and preventive improvements.

2. Amazon Connect

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integrations with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

3. AWS DevOps

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of Amazon Connect contact center solutions, including IVR, routing, agent workflows, and digital channels. Own AWS DevOps delivery, including Terraform-based infrastructure, CI/CD pipelines, deployments, production troubleshooting, and engineering governance.

Requirements

The role calls for technical leadership and expertise in Amazon Connect/contact center solutions, AWS DevOps, and supporting AWS services; candidates strong in either contact center or AWS DevOps may also be considered. Relevant work includes designing integrations, automating deployments with Terraform and scripting, and managing releases and production issues across environments.

Skills

Amazon Connect
AWS DevOps
Contact Center Solutions
Terraform
CI/CD Pipelines
Infrastructure as Code
IVR Design
Call Routing
AWS Lambda
Python
Bash
AWS CLI
AWS SDKs
Production Troubleshooting
Technical Leadership
Release Management

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS DevOps
Contact Center
Terraform
Infrastructure as Code
CI/CD
Contact Flows
IVR
Call Routing
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDK
Source Control
Configuration Management
Root Cause Analysis
Release Management
IAM
Telephony

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