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L
Guest Experience Lead | Westmount (Contract through January 2027)
lululemon
Montreal, QC
- Full-time
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Senior Contract Administrator – Linear Water/Wastewater
R.J. Burnside & Associates Limited
Stoney Creek, NB
- Full-time
…understanding of consultant responsibilities, and the ability to lead and mentor inspection teams while coordinating effectively with designers, contractors, and project stakeholders. This…
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Realtime Operations Centre, Operator
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Front Lines of Energy Operations: Operate distributed energy resources (DERs), Battery Energy Storage Systems (BESS), and generation assets in real time from Rodan's Realtime Operations…
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Industrial Automation Specialist
Colas Canada Inc.
Toronto, ON · North York, ON
- Full-time
We are seeking a strategic, practical, and relationship-driven Manager, Learning & Development to lead enterprise learning, leadership development, onboarding, and capability-building…
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Project Engineering Manager
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Mississauga, ON
- Full-time
Should be comfortable navigating CAD software to support engineering and maintenance functions. Able to create and modify technical drawings to support operations and maintenance.
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Product Operations Educator (Full Time) | Polo Park
lululemon
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- Full-time
Execute inventory processing plan established by the Product Operations Lead, including accurate RFID inventory counts according to company standards.
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CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
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Read and interpret blueprints and technical drawings
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Project Manager, Artificial Intelligence - Regular Full-time - Programs, People & Leadership (2026-19256)
Sunnybrook
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- Full-time
Lead a regular review cadence with owners to confirm each application remains safe, effective and valuable, and recommend whether to scale, fix or retire it
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Engineer, Water Planning
City of Barrie
Barrie, ON
- Full-time
The Corporate Asset Management Department is part of the Infrastructure and Operations Division. This department leads the City's long term infrastructure planning for growth and renewal,…
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QF
Manager, Data Science
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
The Manager, Data Science leads the vision and technical execution of data science and marketing science across Marketing and Product at Questrade. Operating as a hands-on technical leader,…
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L
Guest Experience Lead | Tanger Outlets Ottawa
lululemon
Ottawa, ON
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
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Product Operations Lead | Carrefour Laval
lululemon
Laval, QC
- Full-time
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BH
Sr. Engineer (Operations Planning)
BC Hydro
BC · Fraser Valley, BC
- Full-time
Provide technical leadership and subject matter expertise to Real Time Operations and Control Centre staff on operating plans, outages, contingencies, and operating orders.
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SI
Senior Program Manager
Stathera, Inc.
Vancouver, BC
- $100,000 to $145,000 CAD / year
- Full-time
You will lead a cross-functional team spanning MEMS, ASIC, packaging, test, product engineering, operations and external manufacturing partners. You do not manage these engineers directly;…
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AE
Product Development Lead
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Product Development Lead, you lead a specialized team of Product Developers through the development of our most technical products. Your efforts focus on managing a product from…
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RU
Grassroots & Marketing Lead
Richmond United FC
Richmond, BC
- Full-time
The Grassroots & Marketing Lead will oversee club-wide marketing, communications, social media and promotional initiatives, while also coordinating community engagement, club events,…
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SAP Technical Lead – Platform & BTP
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Lead technical management of the RISE with SAP private cloud environment. Work within the RISE roles and responsibilities model to make sure tasks owned by SAP and by the hosting provider…
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Vendor Conflicts Lead
Metrolinx
Canada
- Full-time
Our Procurement Services/Finance office is seeking a Vendor Conflicts Lead reporting to the Manager, Conflicts of Interest, provides strategic advice and planning to drive the success of…
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Director, Growth & Innovation Operations
Altus Group
Toronto, ON
- Full-time
Reporting to the VP, VAS Strategy & Operations, we are hiring a Director, Growth & Innovation Operations to accelerate the execution of strategic priorities across Altus Group’s Valuation…
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Head of Customer Success
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Toronto, ON
- Full-time
Lead executive business reviews, communicate progress and risks clearly, and secure business ownership of the changes needed to realize value.
Added 29 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.
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Specialist, Asset Management (ORP)
Agnico Eagle Mines Limited
NU · Nunavut, Canada
- Full-time
…gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects.…
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AI
SQL Database Administrator
Apptoza Inc.
Vancouver, BC
- Full-time
Lead end-to-end SQL Server DBA operations, technical delivery and L2/L3 support.
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Specialist, Asset Management (Technical)
Agnico Eagle Mines Limited
NU · Nunavut, Canada
- Full-time
…gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects.…
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C
Gestionnaire principal(e), Santé, sécurité et environnement, multisites / HSE Multi-Site Sr Manager
CBRE
Montreal, QC
- Full-time
…across locations. You will work closely with stakeholders to lead teams, drive strategic HSE initiatives, and influence continuous improvement and risk reduction efforts for diverse…

KTek Resourcing

Amazon Connect & AWS DevOps

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Technical Lead – Amazon Connect & AWS DevOps

Location: Toronto, ON (3 days per week onsite)

Job Summary

We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.

The primary preference is for candidates with a combination of Amazon Connect technical expertise and AWS DevOps experience. However, strong individual profiles specializing in either Contact Center/Amazon Connect or AWS DevOps will also be considered.

Key Responsibilities

1. Contact Center

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between contact center platforms and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Improve customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams.
Own production issues, root cause analysis, problem management, and preventive improvements.

2. Amazon Connect

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integrations with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

3. AWS DevOps

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of Amazon Connect contact center solutions, including IVR, routing, agent workflows, and digital channels. Own AWS DevOps delivery, including Terraform-based infrastructure, CI/CD pipelines, deployments, production troubleshooting, and engineering governance.

Requirements

The role calls for technical leadership and expertise in Amazon Connect/contact center solutions, AWS DevOps, and supporting AWS services; candidates strong in either contact center or AWS DevOps may also be considered. Relevant work includes designing integrations, automating deployments with Terraform and scripting, and managing releases and production issues across environments.

Skills

Amazon Connect
AWS DevOps
Contact Center Solutions
Terraform
CI/CD Pipelines
Infrastructure as Code
IVR Design
Call Routing
AWS Lambda
Python
Bash
AWS CLI
AWS SDKs
Production Troubleshooting
Technical Leadership
Release Management

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS DevOps
Contact Center
Terraform
Infrastructure as Code
CI/CD
Contact Flows
IVR
Call Routing
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDK
Source Control
Configuration Management
Root Cause Analysis
Release Management
IAM
Telephony

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