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Added 8 mins ago
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Advisor, Refinery Supply & Optimization
Cenovus Energy
Calgary, AB
- Full-time
Lead monthly performance reporting activities, ensuring analysis and deliverables are completed accurately and within established deadlines.
Added 8 mins ago
Platform Delivery Enablement Lead
OpenTable
Toronto, ON
The Platform Delivery Enablement Lead is a technical hybrid program leader who strengthens how Platform Delivery works across Infrastructure Engineering, Security, Enterprise Systems,…
Added 8 mins ago
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Superintendent, Heavy Civil - Future Opportunities
Ledcor
Edmonton, AB
- Full-time
We are seeking a skilled and experienced Heavy Civil Superintendent to lead the coordination and management of all operations on our ongoing Heavy Civil projects. In this leadership role,…
Added 9 mins ago
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Data & AI Solution Architect
SaskTel
SK · Saskatchewan, Canada
- Contract
At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're…
Added 9 mins ago
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AI Data Architect
SaskTel
SK · Saskatchewan, Canada
- Contract
At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're…
Added 9 mins ago
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Engineer or Engineer-In-Training, Processing, Water Operations
Elk Valley Resources
Sparwood, BC
- $91,300 to $126,800 CAD / year
- Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 9 mins ago
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Mechanical Designer
Alliance Search Partners
Grimsby, ON
- Full-time
…equipment – such as retail garden centre setups, greenhouse infrastructure, specialized agricultural cart systems and motorized curtain…
Added 9 mins ago
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Senior Program Manager
Manpower
Toronto, ON · North York, ON
- Contract
Lead stakeholder alignment across business, TIS, operations, architecture, security, vendors and other enterprise programs. Resolve competing priorities and maintain focus on business…
Added 9 mins ago
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Technology Change Manager
Airswift
Calgary, AB
- Contract
We are seeking an experienced Technology Change Manager/Project Manager to lead complex Infrastructure and Cybersecurity projects and programs from initiation through implementation and…
Added 23 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
Lead Traffic Control persons, providing direction and guidance to set up and tear down signs, work zone delineations, and ensure safe traffic control.
Added 23 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Vancouver, BC
- Full-time
Lead Traffic Control persons, providing direction and guidance to set up and tear down signs, work zone delineations, and ensure safe traffic control.
Added 23 mins ago
TU
Lane Closure Technician (LCT)
The Universal Group
Richmond, BC
- Full-time
Lead Traffic Control persons, providing direction and guidance to set up and tear down signs, work zone delineations, and ensure safe traffic control.
Added 23 mins ago
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Lane Closure Technician (LCT)
The Universal Group
Prince George, BC
- Full-time
Lead Traffic Control persons, providing direction and guidance to set up and tear down signs, work zone delineations, and ensure safe traffic control.
Added 23 mins ago
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Lane Control Technician (LCT)
The Universal Group
Quesnel, BC
- Full-time
Lead Traffic Control persons, providing direction and guidance to set up and tear down signs, work zone delineations, and ensure safe traffic control.
Added 23 mins ago
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Lane Control Technician (LCT)
The Universal Group
Fort St. John, BC
- Full-time
Lead Traffic Control persons, providing direction and guidance to set up and tear down signs, work zone delineations, and ensure safe traffic control.
Added 23 mins ago
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Lane Closure Technician (LCT)
The Universal Group
Victoria, BC
- Full-time
Lead Traffic Control persons, providing direction and guidance to set up and tear down signs, work zone delineations, and ensure safe traffic control.
Added 23 mins ago
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Lane Closure Technician (LCT)
The Universal Group
Duncan, BC
- Full-time
Lead Traffic Control persons, providing direction and guidance to set up and tear down signs, work zone delineations, and ensure safe traffic control.
Added 23 mins ago
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Lane Closure Technician (LCT)
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Nanaimo, BC
- Full-time
Lead Traffic Control persons, providing direction and guidance to set up and tear down signs, work zone delineations, and ensure safe traffic control.
Added 23 mins ago
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Director, Project Management
Blackstone Energy
Toronto, ON
- Full-time
…energy management solutions, GHG emission reductions, clean infrastructure retrofits, structured financial support and ESG & regulatory…
Added 23 mins ago
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Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Implement Core Infrastructure: Lead end-to-end process improvements across carrier operations - understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and…
Added 24 mins ago
Director, Pipeline, Pacific Link
Trans Mountain
Calgary, AB
…among terminals, facilities, pipeline systems, utilities, power infrastructure and existing…
Added 24 mins ago
Director, Facilities, Pacific Link
Trans Mountain
Calgary, AB
…among terminals, facilities, pipeline systems, utilities, power infrastructure and existing…
Added 24 mins ago
Senior AI Platform Engineer
Scotiabank
Toronto, ON
The Senior AI Platform Software Engineer will lead the design, development, and operation of scalable software platforms that enable enterprise teams to build, deploy, monitor, and govern…
Added 24 mins ago
Senior Manager, AI and Emerging Technology sourcing
Scotiabank
Toronto, ON
…transformation. As Senior Manager, Technology Sourcing, you'll lead high-impact sourcing strategies across some of the Bank's most complex and fastest-evolving technology…
Added 38 mins ago
QW
Tower Lead
Quantum World Technologies Inc.
Calgary, AB
- Contract
Lead daily operations and collaborate with SOC, Infrastructure, and Cloud teams.

KTek Resourcing

Amazon Connect IVR Developer

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Technical Lead – Amazon Connect & AWS DevOps

Location: Toronto, ON (3 days per week onsite)

Job Summary

We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.

The primary preference is for candidates with a combination of Amazon Connect technical expertise and AWS DevOps experience. However, strong individual profiles specializing in either Contact Center/Amazon Connect or AWS DevOps will also be considered.

Key Responsibilities

1. Contact Center

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between contact center platforms and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Improve customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams.
Own production issues, root cause analysis, problem management, and preventive improvements.

2. Amazon Connect

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integrations with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

3. AWS DevOps

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, development, implementation, and support of Amazon Connect contact center solutions, including IVR, routing, agent workflows, digital channels, and integrations with enterprise systems. Own AWS DevOps delivery, including Terraform-based infrastructure, CI/CD pipelines, automated deployments, production releases, troubleshooting, and technical governance.

Requirements

The role calls for strong expertise in Amazon Connect and contact center technologies, AWS DevOps, and technical leadership; candidates specializing in either contact center/Amazon Connect or AWS DevOps may also be considered. Relevant capabilities include designing integrations and contact flows, managing Terraform and CI/CD, automating with Python or Bash, and supporting secure, scalable production environments.

Skills

Amazon Connect
Contact Center Solutions
IVR Design
Call Routing
AWS DevOps
Terraform
CI/CD Pipelines
Infrastructure as Code
AWS Lambda
Amazon Lex
Python
Bash
AWS CLI
AWS SDKs
Troubleshooting
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
Contact Center
IVR
Contact Flows
Call Routing
Skills-Based Routing
AWS DevOps
Terraform
Infrastructure as Code
CI/CD
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDKs
CRM Integrations
Source Control
Configuration Management
Root Cause Analysis
Production Deployment

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