Find work in Canada.

586,859 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Coordonnateur·rice de localisation (chinois simplifié)/Localization Coordinator, Simplified Chinese
2K
Montreal, QC
Encadrer le soutien aux outils et au pipeline, notamment la création de la documentation de processus, la supervision des tests de fonctionnalités et la synthèse des retours recueillis.
Added 16 mins ago
SI
Director of Customer Success
Supra ITS
Mississauga, ON
- Full-time
…SupraITS. If you have led account management and customer-facing technical teams in a managed services or technology services business, and you want to own retention, growth, and customer…
Added 16 mins ago
SI
Senior Vice President, Sales
Supra ITS
Mississauga, ON
- Full-time
…revenue plan, build the sales and revenue operating system (pipeline, forecast, pricing and packaging, enablement, compensation, and scorecards), lead Supra’s most strategic customer and…
Added 16 mins ago
P
Senior Data Warehouse Developer
Pinnacle
Toronto, ON
- Full-time
Define and enforce engineering standards for pipeline development: version control, code review, dbt testing, and CI/CD automation across ADF and dbt/Snowflake deployments.
Added 17 mins ago
SI
Senior Account Manager
Supra ITS
Mississauga, ON
- Full-time
…revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot for architecture, security, and the technology roadmap. The Canadian team covers managed services…
Added 17 mins ago
SI
Account Executive
Supra ITS
Mississauga, ON
- Full-time
…revenue, paired with a Customer IT Manager (CITM) who acts as the technical co-pilot for architecture, security, and the technology roadmap. The Canadian team covers managed services…
Added 17 mins ago
ES
Salesperson
ENTRATECH SYSTEMS
Burlington, ON
- Full-time
…customers and our engineering team to deliver solutions for unique technical…
Added 32 mins ago
VP
System Integration Project Manager
Vista Projects Limited
Calgary, AB
- Full-time
…development and emerging AI tooling. This role coordinates the technical, administrative, and financial details of each project so the execution team can focus on exceptional service and…
Added 46 mins ago
CM
Account Manager
Cyclic Materials
Toronto, ON
- Full-time
The Account Manager will work in close partnership with the Account Executive. The Account Executive will lead field-based business development and strategic relationship building, while…
Added 46 mins ago
E
Technician II Utility Service
Enbridge
Atikokan, ON · Fort Frances, ON
- Full-time
Advanced technical expertise related to gas handling, pipeline maintenance, tapping and stopping, valve operations, commercial and industrial gas services, or specialized utility service…
Added 1 hour ago
B
GTM Operations Analyst
Benevity
Remote, Canada
- Full-time
- Remote
We are looking for a GTM Operations Analyst, Lead to own and optimize end-to-end go-to-market operations across the full revenue lifecycle, from Marketing through Closed Won to Renewal and…
Added 1 hour ago
B
GTM Operations Analyst
Benevity
Remote, Canada
- $77,800 to $106,920 CAD / year
- Full-time
- Remote
We are looking for a GTM Operations Analyst, Lead to own and optimize end-to-end go-to-market operations across the full revenue lifecycle, from Marketing through Closed Won to Renewal and…
Added 1 hour ago
GD
Business Development Manager, Tactical Comms
General Dynamics Missions System International
Ottawa, ON
- Full-time
…sustainable growth. This position will own the end-to-end growth pipeline for a defined geographic region and will be responsible for identifying, qualifying, and securing new contracts…
Added 1 hour ago
RI
Technical Lead - Contact Center/Amazon Connect
Raas Infotek
Toronto, ON
- Contract
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Added 1 hour ago
M
Senior Data Architect
Miratech
Mississauga, ON
- Full-time
…dimensional model. You will also partner with the existing CCARS pipeline team through parallel run and decommissioning of the legacy…
Added 1 hour ago
KR
Technical Lead
KTek Resourcing
Toronto, ON
- Contract
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Added 1 hour ago
KR
Amazon Connect IVR Developer
KTek Resourcing
Toronto, ON
- Contract
We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.
Added 1 hour ago
AE
Mine Planning Technician
Agnico Eagle Mines Limited
Kirkland Lake, ON
- Full-time
…operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry,…
Added 1 hour ago
T
Director, Utility Engineering & Business Development
Telecon
Vaughan, ON
- Full-time
Build and lead a high-performing utility engineering team, including identifying and recruiting key technical resources as the business grows.
Added 1 hour ago
AE
Superintendent, Geology
Agnico Eagle Mines Limited
Baker Lake, NU
- Full-time
…operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry,…
Added 1 hour ago
D
Recruitment Specialist
Delpath
Toronto, ON
- Contract
Delpath is a Toronto based Technical & Business Consulting firm providing recruitment & contracting services for our enterprise clients across North America. We are currently supporting a…
Added 1 hour ago
SC
Asset TD
Stellar Creative Lab
Vancouver, BC
- $88,000 to $98,000 CAD / year
- Full-time
Act as the main technical point of contact for the asset department, working closely with the Asset Supervisor, CG Supervisor, Pipeline Supervisor, and the show’s Pipeline Lead.
Added 1 hour ago
RE
Director Business Development, Optimization - Power Producers
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
High Autonomy, Backed by Support: You’ll have the freedom to manage your pipeline and accounts with the support of a collaborative team, sales leadership, and marketing resources. We give…
Added 1 hour ago
TR
Data Developer III
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $107,000 to $132,000 CAD / year
- Full-time
Reporting to the Lead, the Senior Data Developer is responsible for supporting the development of reliable site data that enables Operations performance reporting and analytics.
Added 1 hour ago
Advisor, SCM Data
Celestica International LP
Toronto, ON
8. Technical SCM Execution: Ability to leverage technical expertise to map end-to-end Supply Chain Management (SCM) processes to advanced technical solutions, acting as the lead technical…

KTek Resourcing

Amazon Connect IVR Developer

Toronto, ON, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Technical Lead – Amazon Connect & AWS DevOps

Location: Toronto, ON (3 days per week onsite)

Job Summary

We are seeking a Technical Lead with expertise in Contact Center/Amazon Connect and AWS DevOps capabilities.

The primary preference is for candidates with a combination of Amazon Connect technical expertise and AWS DevOps experience. However, strong individual profiles specializing in either Contact Center/Amazon Connect or AWS DevOps will also be considered.

Key Responsibilities

1. Contact Center

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between contact center platforms and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Improve customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams.
Own production issues, root cause analysis, problem management, and preventive improvements.

2. Amazon Connect

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integrations with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

3. AWS DevOps

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

Apply About employer

More about this job

Responsibilities

Lead the design, development, implementation, and support of Amazon Connect contact center solutions, including IVR, routing, agent workflows, digital channels, and integrations with enterprise systems. Own AWS DevOps delivery, including Terraform-based infrastructure, CI/CD pipelines, automated deployments, production releases, troubleshooting, and technical governance.

Requirements

The role calls for strong expertise in Amazon Connect and contact center technologies, AWS DevOps, and technical leadership; candidates specializing in either contact center/Amazon Connect or AWS DevOps may also be considered. Relevant capabilities include designing integrations and contact flows, managing Terraform and CI/CD, automating with Python or Bash, and supporting secure, scalable production environments.

Skills

Amazon Connect
Contact Center Solutions
IVR Design
Call Routing
AWS DevOps
Terraform
CI/CD Pipelines
Infrastructure as Code
AWS Lambda
Amazon Lex
Python
Bash
AWS CLI
AWS SDKs
Troubleshooting
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
Contact Center
IVR
Contact Flows
Call Routing
Skills-Based Routing
AWS DevOps
Terraform
Infrastructure as Code
CI/CD
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDKs
CRM Integrations
Source Control
Configuration Management
Root Cause Analysis
Production Deployment

Report this job