Operations Support Engineer (L1/L2)
- Brampton, ON, Canada
$55 to $60 CAD / hour · Contract
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Job details
- Pay
- $55 to $60 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- Experience: 4-8 Years
- Posting language
- English
- Posted
Original job description
Operations Support Engineer (L1/L2)
Experience: 4-8 Years
Responsibilities
- Provide 24x7 monitoring and support for business-critical applications, integrations, and batch processes.
- Perform incident triage, troubleshooting, recovery, and escalation to L3 teams.
- Monitor application health, interfaces, middleware, and scheduled jobs.
- Execute runbooks, SOPs, service requests, and operational procedures.
- Support deployments, change implementations, and post-release validation.
- Coordinate RCA activities and contribute to operational improvements and automation initiatives.
- Ensure adherence to SLA, security, compliance, and audit requirements.
Required Skills
- Application Production Support in enterprise environments
- Linux/Unix, Oracle SQL
- Batch Monitoring and Recovery
- IBM MQ, OSB, WebLogic troubleshooting
- Incident, Problem, and Change Management
- Monitoring tools such as Splunk, Dynatrace, AppDynamics, or equivalent
Preferred
- Telecom domain experience supporting Billing, Provisioning, Revenue Management, or Customer Portals.
- Experience supporting revenue-critical applications in regulated environments.
More about this job
Responsibilities
Provide 24/7 monitoring and production support for business-critical applications, integrations, and batch processes, including incident triage, troubleshooting, recovery, and escalation. Execute operational procedures, support deployments and releases, coordinate root cause analysis, and contribute to service improvements while meeting SLA, security, compliance, and audit requirements.
Requirements
Requires 4–8 years of experience in enterprise application production support, with skills in Linux/Unix, Oracle SQL, batch operations, IBM MQ, OSB, WebLogic, incident management, and monitoring tools. Telecom experience with billing, provisioning, revenue management, or customer portals, particularly in regulated environments, is preferred.
Skills
- Application Production Support
- Linux/Unix
- Oracle SQL
- Batch Monitoring and Recovery
- IBM MQ
- OSB
- WebLogic
- Incident Management
- Problem Management
- Change Management
- Splunk
- Dynatrace
- AppDynamics
- Troubleshooting
- Telecom Applications
- Root Cause Analysis
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Engineering
- Customer Service & Support
Keywords
- 24/7 Monitoring
- Application Production Support
- Business-Critical Applications
- Integrations
- Batch Processes
- Incident Triage
- Troubleshooting
- Recovery
- Escalation
- Linux/Unix
- Oracle SQL
- IBM MQ
- OSB
- WebLogic
- Runbooks
- Standard Operating Procedures
- Service Requests
- Deployments
- Post-Release Validation
- Root Cause Analysis
- Automation
- Service-Level Agreements
- Security
- Compliance
- Audit Requirements
- Splunk
- Dynatrace
- AppDynamics
- Telecom
- Billing