Position Summary:
We are seeking a motivated SAP IBP Application Support Analyst to provide production support, incident resolution, and continuous improvement for SAP Integrated Business Planning (IBP) and its integration with SAP S/4HANA. The role involves supporting planning processes, data integration, business users, and system enhancements while ensuring stable and reliable operations.
Key Responsibilities:
- Provide day-to-day support for SAP IBP and its integrations with SAP S/4HANA and act as the primary support contact for ServiceNow incidents and service requests
- Investigate and resolve incidents related to forecasts, planning views, key figures, master data, data replication, and interface failures.
- Perform root cause analysis and data reconciliation across IBP, S/4HANA, BW, and CPI-DS.
- Support business users with access, Excel Add-in, performance, security, and planning-related issues
- Participate in system upgrades, testing, deployment activities, and post-release validation.
- Maintain support documentation, process flows, and knowledge transfer materials.
- Collaborate with Product Owners, Business Analysts, SMEs, and technical teams to deliver enhancements and operational improvements.
Required Qualifications & Skills:
- Experience supporting SAP IBP, including Planning Areas, Key Figures, and Planning Views.
- Understanding of master data, transactional data, and planning processes.
- Knowledge of SAP S/4HANA integration and data flows.
- Experience with CPI-DS or similar SAP data integration technologies.
- Strong troubleshooting, incident management, and root cause analysis skills.
- Experience with data validation, reconciliation, and production support.
- Familiarity with forecasting and supply chain planning concepts.
- Proficiency with Microsoft Excel and SAP IBP Excel Add-in.
Preferred Qualifications:
- Exposure to SAP SD, MM, Pricing, Finance, or IS-Oil & Gas processes.
- Willingness to expand support responsibilities beyond IBP into S/4HANA business processes.
- Strong communication and stakeholder management skills.
- Experience working in an operational support environment with business and technical teams.
Additional Information:
This is a hybrid support role where SAP IBP activities represent approximately 50% of the workload. The successful candidate should be interested in developing broader SAP functional knowledge and supporting S/4HANA processes, such as SD OR MM OR Pricing OR Finance, OR IS-Oil & Gas-related incidents and enhancement requests
