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Added 9 mins ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 38 mins ago
HRIS Analyst
Health Sciences North
ON · Sudbury, ON
Support the ongoing development and optimization of HR systems and evaluate and recommend opportunities to automate or streamline associated business processes.
Added 38 mins ago
HRIS Analyst
Health Sciences North
ON · Sudbury, ON
Support the ongoing development and optimization of HR systems and evaluate and recommend opportunities to automate or streamline associated business processes.
Added 2 hours ago
A
Technical Operations Analyst (TOC)
ATB
Calgary, AB · Edmonton, AB
- Full-time
This position has a hybrid work arrangement. Please note that this is subject to change due to business priorities.
Added 3 hours ago
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Maximo Technical Data Package Analyst
Thales
Mill Bay, BC · Halifax, NS
- Full-time
Thales has a vacancy for a Maximo Technical Data Package Analyst to act as the primary integrator between Technical Data, ILS, Supply Support, Life Cycle Material Managers (LCMMs), and…
Added 3 hours ago
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Business Analyst
Virtusa
Toronto, ON
- Full-time
Lead the design and implementation of innovative digital asset solutions within existing banking systems.
Added 3 hours ago
AC
Data Analyst - Identity and Access management
Adastra Corporation
Markham, ON
- Other
We are looking for a Data Analyst specializing in Identity & Access Management (IAM) to transform identity, access governance and authentication data into meaningful insights and actionable…
Added 4 hours ago
IH
M365 Senior Analyst
Interior Health Authority
Kelowna, BC
- Full-time
In accordance with the established vision and values of the organization, the M365 Senior Analyst is responsible for the evaluation, planning, development, installation, configuration,…
Added 4 hours ago
Bilingual Business Analyst II - Pharmacy Operations
TELUS
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC · Quebec, QC
…innovative technology and exceptional customer support. As a Business Analyst II on our Pharmacy Customer Support team, you'll be the trusted expert helping pharmacy clients maximize the…
Added 5 hours ago
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Coordinator, Records Management & Privacy
Lac La Biche County
Lac la Biche, AB
- Full-time
Experience with Microsoft 365, SharePoint, document management systems, and information governance practices.
Added 5 hours ago
HA
Capability Development Analyst (Engineer)
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Horizon is seeking an open, enthusiastic, experienced Process and Engineering Capabilities Analyst. Your role will be to architect, define, document and mature the Engineering,…
Added 5 hours ago
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IAM RBAC Business Solution Analyst Lead
Marsh
Toronto, ON
- Full-time
Marsh is seeking an experienced IAM RBAC Business Solutions Lead to establish, own, and lead our enterprise-wide Role-Based Access Control (RBAC) function.
Added 5 hours ago
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Analyst, Cash Management (UUWA)
TransAlta
Calgary, AB
- Full-time
Support business units by analyzing, verifying/confirming, and distributing banking transaction and balance information obtained from electronic banking systems for both domestic and…
Added 5 hours ago
T
Maximo Technical Data Package Analyst
Thales
Dartmouth, NS
- Full-time
Thales has a vacancy for a Maximo Technical Data Package Analyst to act as the primary integrator between Technical Data, ILS, Supply Support, Life Cycle Material Managers (LCMMs), and…
Added 5 hours ago
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Sr Financial Analyst, Proprietary Products
Nutrien
Saskatoon, SK
- Full-time
Reporting to the Senior Manager, Finance, Proprietary Products & Sustainability, the Sr Financial Analyst, Proprietary Products will be responsible for generating and delivering actionable…
Added 5 hours ago
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Sr Financial Analyst, Proprietary Products
Nutrien
Calgary, AB
- Full-time
Reporting to the Senior Manager, Finance, Proprietary Products & Sustainability, the Sr Financial Analyst, Proprietary Products will be responsible for generating and delivering actionable…
Added 5 hours ago
FC
Business Analyst - Data Warehouse & Business Intelligence
Fidelity Canada
Toronto, ON
- Full-time
Business Analyst – Data Warehouse & BI Reporting
Added 5 hours ago
HR
Data & Business Intelligence (BI) Analyst
Hopewell Residential
Calgary, AB
- Full-time
Title: Data & Business Intelligence (BI) Analyst
Added 6 hours ago
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Sales Insight Analyst
Telesat
Ottawa, ON
- Full-time
The Sales Insights Analyst uses sales, customer, pipeline, and market intelligence data to support account prioritization, go-to-market (GTM) planning, and commercial decision-making. The…
Added 6 hours ago
IP
Operational Excellence Analyst
InterPro Pipe + Steel
Camrose, AB
- Full-time
The Operational Excellence Analyst will support our Camrose location. The Analyst will be responsible for developing and implementing the corporate operational excellence strategy at…
Added 6 hours ago
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Analyst, Cyber Strategy
Deloitte
Ottawa, ON
- Full-time
An undergraduate degree (or are nearing completion) in Cybersecurity, Computer Science, Engineering, Information Systems, Business, Risk Management, or a related discipline.
Added 6 hours ago
GL
User Access Management Analyst
goeasy Ltd.
Mississauga, ON
- Full-time
As an User Access Management Analyst, you will be hands-on for the daily User Access Management (UAM) operational activities, including the timely on-boarding, off-boarding, and branch…
Added 6 hours ago
Analyst, Commercial Services
Inter Pipeline Ltd.
Calgary, AB
Located at the Inter Pipeline Calgary office, the Analyst, Commercial Services, will be a key member of the fast-paced, high-performing Transportation Commercial Team.
Added 6 hours ago
PV
Help Desk Analyst
Pet Valu
Markham, ON
- $50,000 to $55,000 CAD / year
- Full-time
…assisting and trouble-shooting as necessary for POS and head office business systems support to ensure normal ongoing operations of systems across the…
Added 6 hours ago
CF
Senior Analyst, Accounting
CI Financial
Toronto, ON
- Full-time
Reporting to the VP, Finance, we are seeking a Senior Analyst, Accounting. In this role, you will play a critical part in overseeing all corporate banking relationships for the Canadian…

KTek Resourcing

Senior Business Analyst

Toronto, ON, Canada

$90,000 to $1,000,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $90,000 to $1,000,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Role: Business Analyst with banking experience

Location: Toronto, ON (Hybrid)

Position Type: Full-Time

Client: HCLTech

Lead Business Analyst – Branch Banking & Offer Management Transformation

Experience: 15+ years of Banking / Financial Services experience

Level: Lead / Principal Business Analyst

Domain: Retail Banking / Branch Banking / Offer Management

Program: Large-scale, multi-million-dollar banking transformation

Role Overview

We are looking for a seasoned Lead Business Analyst with 15+ years of banking experience and a proven track record of leading business analysis for large, multi-million-dollar transformation programs involving multiple business units, technology platforms, data sources, risk/decision engines and customer-facing banking systems.

This is a high-visibility leadership role, not a traditional BA position. The candidate must be capable of independently driving a complex transformation program, working directly with senior business and technology leaders, managing competing stakeholder priorities, navigating significant leadership scrutiny, and converting ambiguous business objectives into clear, executable requirements.

Mandatory Experience

15+ years of experience in Banking / Financial Services, with significant experience in Retail and Branch Banking.

Proven experience as a Lead / Principal BA on multi-million-dollar banking transformation programs.

Strong knowledge of Branch Banking systems, processes, customer journeys and frontline/advisor workflows.

Hands-on experience with Offer Management, Next Best Offer or Next Best Action capabilities.

Experience defining how customer products, interactions, inquiries, profile data and needs are used to generate relevant offers.

Strong understanding of customer data, eligibility rules, decision engines, risk engines and AI/ML or propensity models used for real-time customer decisioning.

Experience working across a complex ecosystem of multiple upstream and downstream banking systems, APIs, data platforms and integration layers.

Demonstrated ability to perform end-to-end impact analysis across business processes, applications, integrations and data flows.

Proven ability to convert vague, incomplete and ambiguous business needs into clear, concrete and achievable requirements, features, user stories and acceptance criteria.

Strong experience driving requirements from discovery through design, development, testing, UAT, implementation and post-production stabilization.

Stakeholder & Leadership Management

The candidate must have demonstrated experience:

Working directly with senior executives, business heads, product leaders, technology executives, architects, risk, compliance, operations and delivery teams.

Leading large requirements and solution workshops involving multiple business and technology stakeholders.

Managing conflicting stakeholder priorities and driving teams toward decisions and closure.

Communicating complex business and technology issues in a concise, executive-friendly manner.

Presenting risks, dependencies, options, recommendations and decisions to senior leadership.

Operating successfully within programs receiving significant executive and leadership scrutiny.

Challenging assumptions and pushing back constructively when requirements or proposed solutions are unclear or unrealistic.

Taking end-to-end ownership and accountability rather than functioning only as a requirements/documentation BA.

Key Responsibilities

Serve as the Lead BA and requirements owner for the transformation program.

Drive requirements across Branch Banking, CRM, Customer 360, Offer Management, Product, Risk, Decisioning, Data and downstream platforms.

Map the complete journey from customer interaction → customer/product data → eligibility/risk/model decisioning → offer selection → real-time presentation → customer acceptance → fulfillment → outcome tracking.

Identify cross-system impacts, dependencies, risks and gaps early in the delivery lifecycle.

Translate strategic business objectives into actionable capabilities, features, requirements, user stories, business rules and acceptance criteria.

Drive alignment among Business, Product, Architecture, Data, Risk, Technology, QA and Operations.

Maintain end-to-end requirements and business outcome traceability.

Support solution design, testing, UAT, implementation and production readiness.

Proactively escalate critical risks and decisions with clear business impact and recommended options.

Act as the trusted bridge between senior business leadership and technology delivery teams.

Apply About employer

More about this job

Responsibilities

Lead business analysis and own end-to-end requirements for a large-scale banking transformation spanning branch banking, CRM, customer data, offer management, risk, decisioning, and downstream platforms. Align business and technology stakeholders, assess cross-system impacts and risks, and support solution design, testing, implementation, and production readiness.

Requirements

Requires 15+ years of banking or financial services experience, including significant retail and branch banking experience, and a track record leading multi-million-dollar transformation programs. Candidates must have hands-on offer management or next-best-action experience, strong systems and data integration knowledge, and the ability to lead senior stakeholders and turn ambiguous needs into actionable requirements.

Skills

Retail Banking
Branch Banking
Business Analysis
Offer Management
Next Best Offer
Next Best Action
Requirements Management
Stakeholder Management
Customer Journey Mapping
Impact Analysis
Customer Data Analysis
Decision Engines
Risk Engines
AI/ML Models
Systems Integration
User Acceptance Testing

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Branch Banking
Banking Transformation
Business Analysis
Offer Management
Next Best Offer
Next Best Action
CRM
Customer 360
Customer Journeys
Frontline Workflows
Customer Data
Eligibility Rules
Decision Engines
Risk Engines
AI/ML Models
Propensity Models
Real-Time Decisioning
APIs
Data Platforms
Systems Integration
Impact Analysis
Requirements Traceability
User Stories
Acceptance Criteria
Solution Design
UAT
Production Readiness
Stakeholder Management
Executive Communication

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