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Added 10 mins ago
YU
Prospect Analyst
York University
Toronto, ON
- Full-time
The Division of Advancement's mission is to inspire and cultivate meaningful engagement and philanthropic support to advance York University's excellence in education, research, and…
Added 40 mins ago
A
Entry Level Advisory Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Jumpstart your career with the Accenture Advisory Summer Analyst (Internship) Development Program.
Added 40 mins ago
R
Investment Advisor
RBC
Toronto, ON
- Full-time
…of starting your own business, but haven’t had the training, support, and resources from a company like RBC. Here, you’ll find what you need for your career and life to make it…
Added 40 mins ago
RD
Investment Advisor
RBC Dominion Securities
Toronto, ON
- Full-time
…of starting your own business, but haven’t had the training, support, and resources from a company like RBC. Here, you’ll find what you need for your career and life to make it…
Added 1 hour ago
BF
Financial Analyst – Permanent, FT, Day
Burnbrae Farms
Winnipeg, MB
- Full-time
Minimum of 3 years of experience in accounting or financial analyst role.
Added 1 hour ago
KR
Senior Business Analyst
KTek Resourcing
Toronto, ON
- $90,000 to $1,000,000 CAD / year
- Full-time
We are looking for a seasoned Lead Business Analyst with 15+ years of banking experience and a proven track record of leading business analysis for large, multi-million-dollar…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 hour ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Ottawa, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 1 hour ago
B
Senior Analyst, Data Analytics & Automation Solutions
BMO
Toronto, ON · FCP
- Full-time
…and scale analysis into repeatable analytics solutions and decision support…
Added 1 hour ago
T
Business System Analyst
TechDoQuest
Brampton, ON
- Full-time
…solutions that improve productivity, automate processes, enhance decision-making, and generate measurable business value. This role will partner with business stakeholders, delivery teams,…
Added 2 hours ago
A
Finance - Senior Financial Analyst/Financial Analyst, Business Finance
Aritzia
Vancouver, BC
- Full-time
…to make informed business decisions. As the Senior Financial Analyst / Financial Analyst, Business Finance, you will support with providing strategic and innovative solutions to support…
Added 2 hours ago
US Corporates - Senior Credit Analyst, Utilities & Midstream - Toronto
Fitch Group
Toronto, ON
…within the organization to offer professional and personal…
Added 2 hours ago
PG
Financial Analyst I
Paymentus Group Inc
Richmond Hill, ON
- Full-time
The Financial Analyst collects and analyzes internal and external financial information to evaluate the company’s financial position, how financial decisions will impact short- and…
Added 2 hours ago
Junior Cyber Incident Response Analyst
Hootsuite
Vancouver, BC · Toronto, ON
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 2 hours ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Vancouver, BC
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 2 hours ago
H
Junior Cyber Incident Response Analyst
Hootsuite
Toronto, ON
- Full-time
Hootsuite’s Security team is looking for a Junior Cyber Incident Response Analyst to assist the team in securing our product, services and IT infrastructure. You’ll work to identify and…
Added 2 hours ago
H(
Manager, Investment Financial Planning & Analysis and Data Analytics
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
Expand how FP&A uses Power BI for planning, analysis and decision support
Added 3 hours ago
C
QA Analyst co-op
CIBC
Toronto, ON
- Full-time
Join our CIBC Technology team as a Test & Quality Assurance Analyst Co-Op and have a real impact in making our clients’ ambitions a reality! This is a great opportunity to be a part of an…
Added 3 hours ago
Engagement Analyst
Government of Alberta
AB
The Engagement Analyst provides research, analysis, coordination and project support for stakeholder engagement initiatives across the ministry. Reporting to the Manager, the position…
Added 3 hours ago
Q
Senior Business Systems Analyst
Quantiphi
Toronto, ON
- Contract
We are seeking a highly organized and resourceful Senior Business Systems Analyst to support our enterprise-wide information management, SharePoint remediation, and PII-related initiatives,…
Added 3 hours ago
MM
IAM RBAC Business Solution Analyst Lead
Marsh McLennan
Toronto, ON
- Full-time
Embed RBAC into the SDLC, change management, compliance, implementation, and post-production support processes.
Added 3 hours ago
MU
Senior Functional Business Analyst
McGill University
Sherbrooke, QC
- Full-time
…functionality, understand cross-functional impacts, facilitate decision-making, and support stakeholders through organizational change. The Senior Functional Business Analyst will remain…
Added 3 hours ago
BF
Financial Analyst – Permanent, FT, Day
Burnbrae Farms
Winnipeg, MB
- Full-time
Minimum of 3 years of experience in accounting or financial analyst role.
Added 3 hours ago
TM
Manager of Financial Services and Deputy Treasurer
The Municipality of Central Elgin
St. Thomas, ON
- Full-time
…Services/Treasurer in their absence and will supervise the Senior Financial Analyst, Procurement and Risk Analyst and AP/AR Analyst while providing support and mentorship to other finance…
Added 3 hours ago
C
Senior Quantitative Analyst (12 Month Contract)
CIBC
Toronto, ON
- Full-time
You can demonstrate experience in defining and developing risk models to support the risk managers on decision making. You are well trained in quantitative techniques, capable of reading…

KTek Resourcing

Senior Business Analyst

Toronto, ON, Canada

$90,000 to $1,000,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $90,000 to $1,000,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Role: Business Analyst with banking experience

Location: Toronto, ON (Hybrid)

Position Type: Full-Time

Client: HCLTech

Lead Business Analyst – Branch Banking & Offer Management Transformation

Experience: 15+ years of Banking / Financial Services experience

Level: Lead / Principal Business Analyst

Domain: Retail Banking / Branch Banking / Offer Management

Program: Large-scale, multi-million-dollar banking transformation

Role Overview

We are looking for a seasoned Lead Business Analyst with 15+ years of banking experience and a proven track record of leading business analysis for large, multi-million-dollar transformation programs involving multiple business units, technology platforms, data sources, risk/decision engines and customer-facing banking systems.

This is a high-visibility leadership role, not a traditional BA position. The candidate must be capable of independently driving a complex transformation program, working directly with senior business and technology leaders, managing competing stakeholder priorities, navigating significant leadership scrutiny, and converting ambiguous business objectives into clear, executable requirements.

Mandatory Experience

15+ years of experience in Banking / Financial Services, with significant experience in Retail and Branch Banking.

Proven experience as a Lead / Principal BA on multi-million-dollar banking transformation programs.

Strong knowledge of Branch Banking systems, processes, customer journeys and frontline/advisor workflows.

Hands-on experience with Offer Management, Next Best Offer or Next Best Action capabilities.

Experience defining how customer products, interactions, inquiries, profile data and needs are used to generate relevant offers.

Strong understanding of customer data, eligibility rules, decision engines, risk engines and AI/ML or propensity models used for real-time customer decisioning.

Experience working across a complex ecosystem of multiple upstream and downstream banking systems, APIs, data platforms and integration layers.

Demonstrated ability to perform end-to-end impact analysis across business processes, applications, integrations and data flows.

Proven ability to convert vague, incomplete and ambiguous business needs into clear, concrete and achievable requirements, features, user stories and acceptance criteria.

Strong experience driving requirements from discovery through design, development, testing, UAT, implementation and post-production stabilization.

Stakeholder & Leadership Management

The candidate must have demonstrated experience:

Working directly with senior executives, business heads, product leaders, technology executives, architects, risk, compliance, operations and delivery teams.

Leading large requirements and solution workshops involving multiple business and technology stakeholders.

Managing conflicting stakeholder priorities and driving teams toward decisions and closure.

Communicating complex business and technology issues in a concise, executive-friendly manner.

Presenting risks, dependencies, options, recommendations and decisions to senior leadership.

Operating successfully within programs receiving significant executive and leadership scrutiny.

Challenging assumptions and pushing back constructively when requirements or proposed solutions are unclear or unrealistic.

Taking end-to-end ownership and accountability rather than functioning only as a requirements/documentation BA.

Key Responsibilities

Serve as the Lead BA and requirements owner for the transformation program.

Drive requirements across Branch Banking, CRM, Customer 360, Offer Management, Product, Risk, Decisioning, Data and downstream platforms.

Map the complete journey from customer interaction → customer/product data → eligibility/risk/model decisioning → offer selection → real-time presentation → customer acceptance → fulfillment → outcome tracking.

Identify cross-system impacts, dependencies, risks and gaps early in the delivery lifecycle.

Translate strategic business objectives into actionable capabilities, features, requirements, user stories, business rules and acceptance criteria.

Drive alignment among Business, Product, Architecture, Data, Risk, Technology, QA and Operations.

Maintain end-to-end requirements and business outcome traceability.

Support solution design, testing, UAT, implementation and production readiness.

Proactively escalate critical risks and decisions with clear business impact and recommended options.

Act as the trusted bridge between senior business leadership and technology delivery teams.

Apply About employer

More about this job

Responsibilities

Lead business analysis and own end-to-end requirements for a large-scale banking transformation spanning branch banking, CRM, customer data, offer management, risk, decisioning, and downstream platforms. Align business and technology stakeholders, assess cross-system impacts and risks, and support solution design, testing, implementation, and production readiness.

Requirements

Requires 15+ years of banking or financial services experience, including significant retail and branch banking experience, and a track record leading multi-million-dollar transformation programs. Candidates must have hands-on offer management or next-best-action experience, strong systems and data integration knowledge, and the ability to lead senior stakeholders and turn ambiguous needs into actionable requirements.

Skills

Retail Banking
Branch Banking
Business Analysis
Offer Management
Next Best Offer
Next Best Action
Requirements Management
Stakeholder Management
Customer Journey Mapping
Impact Analysis
Customer Data Analysis
Decision Engines
Risk Engines
AI/ML Models
Systems Integration
User Acceptance Testing

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Branch Banking
Banking Transformation
Business Analysis
Offer Management
Next Best Offer
Next Best Action
CRM
Customer 360
Customer Journeys
Frontline Workflows
Customer Data
Eligibility Rules
Decision Engines
Risk Engines
AI/ML Models
Propensity Models
Real-Time Decisioning
APIs
Data Platforms
Systems Integration
Impact Analysis
Requirements Traceability
User Stories
Acceptance Criteria
Solution Design
UAT
Production Readiness
Stakeholder Management
Executive Communication

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