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Added 25 mins ago
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Manager, Global Practice and Delivery (Solutions & Services)
Acceldata
Kitchener, ON · Toronto, ON
- Full-time
We're looking for a Manager, Global Practice and Delivery to build, lead, and scale a global team of Solutions Consultants and Forward-Deployed Engineers responsible for enterprise…
Added 40 mins ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
…Asset Strategy Engineer is responsible for the development, implementation, and continuous improvement of distribution asset strategies, lifecycle plans, risk models, and investment…
Added 1 hour ago
CG
SAP Functional Solution Architect – Acquire to Retire / Capital Projects (Hybrid - Onsite 3 Days)
Conexess Group
Calgary, AB
- Full-time
We are seeking an experienced SAP Functional Solution Architect to lead solution design and implementation across the Acquire to Retire (A2R), Finance to Procure (F2P), and EH&S domains.…
Added 1 hour ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
Plan, organize and lead a design team for new product development with adherence to Product Development Process, Husky Standards and Stage Gate. Responsibilities include estimating effort…
Added 1 hour ago
NS
Distribution Asset Strategy Engineer
Nova Scotia Power
Halifax, NS
- Full-time
…Asset Strategy Engineer is responsible for the development, implementation, and continuous improvement of distribution asset strategies, lifecycle plans, risk models, and investment…
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
C
Risk & Compliance Project Manager and Application Manager
Citi
Mississauga, ON
- Full-time
Incident & Problem Management: Act as technical escalation lead for high-severity incidents, orchestrating rapid resolution, root-cause analysis (RCA), and preventative control remediation.
Added 1 hour ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
CNC Programmer
Husky Technologies
Bolton, ON
- Full-time
Lead and perform troubleshooting to generate multiple hypotheses regarding the causes of a problem by employing methodical, logical approaches to problem solving
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Recommend improvements in the design of business processes and internal controls and lead the implementation of initiatives
Added 2 hours ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 2 hours ago
TH
Clinical Research Project Coordinator - Research Institute UNITE Team
The Hospital for Sick Children
Toronto, ON
- Full-time
…statistician). The RC will also work closely with our youth PI to co-lead and coordinate study activities with our iKT panel. The CRPC will contribute to preparing study results and related…
Added 2 hours ago
UO
Senior Web Developer
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Provides strategic and operational leadership in the planning, development, and implementation of the University’s Web sites. Ensures the integrated management (leadership, planning, and…
Added 2 hours ago
A
Pi Historian Systems Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
Work within an established team, collaborating closely with a technical team lead and senior PI specialists who handle higher-level tasks and complex projects.
Added 2 hours ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
Lead the development and implementation of asset health, reliability and maintenance strategies; including preventive, predictive and condition-based maintenance.
Added 2 hours ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
Lead the development and implementation of asset health, reliability and maintenance strategies; including preventive, predictive and condition-based maintenance.
Added 3 hours ago
BK
Manager, Graphic Design, Burger King, Canada
Burger King
Toronto, ON
- Full-time
…print, digital, and video. You will help refine and drive the implementation of Burger King's core brand guidelines across all guest touchpoints - including the mobile app, digital…
Added 3 hours ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Lead system enhancements and integrations, gather input, and support development of test plans and System Integration Testing (SIT).
Added 3 hours ago
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Regional Operations Manager - Abbotsford- BC
Foodtastic
Abbotsford, BC
- Full-time
Lead all areas of new Restaurant openings and assist in ensuring new restaurants reach their business goals.
Added 3 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 3 hours ago
T
E-Commerce and Analytics Manager
travelbrands
Toronto, ON
- Full-time
Lead ongoing A/B and multivariate testing initiatives across the website.
Added 3 hours ago
VC
Registered Nurse (RN) - Med/Surg - Acute Medicine
Vancouver Coastal Health
North Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Part-time
Vancouver Coastal Health (VCH) is proud to be part of the provincial implementation of minimum Nurse to Patient Ratios (mNPRs), an initiative aimed at enhancing nursing practice and…
Added 3 hours ago
VC
Registered Nurse (RN) - Med/Surg - Acute Medicine
Vancouver Coastal Health
North Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Part-time
Vancouver Coastal Health (VCH) is proud to be part of the provincial implementation of minimum Nurse to Patient Ratios (mNPRs), an initiative aimed at enhancing nursing practice and…
Added 3 hours ago
RB
Lead Full Stack Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Break down complex requirements and develop implementation roadmaps.
Added 5 hours ago
A
Quality Assurance Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next QA Lead you will have a unique opportunity to contribute to ATB through challenging, meaningful and diverse opportunities while creating happiness for our customers and each…

KTek Resourcing

Senior Business Analyst

Toronto, ON, Canada

$90,000 to $1,000,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $90,000 to $1,000,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Role: Business Analyst with banking experience

Location: Toronto, ON (Hybrid)

Position Type: Full-Time

Client: HCLTech

Lead Business Analyst – Branch Banking & Offer Management Transformation

Experience: 15+ years of Banking / Financial Services experience

Level: Lead / Principal Business Analyst

Domain: Retail Banking / Branch Banking / Offer Management

Program: Large-scale, multi-million-dollar banking transformation

Role Overview

We are looking for a seasoned Lead Business Analyst with 15+ years of banking experience and a proven track record of leading business analysis for large, multi-million-dollar transformation programs involving multiple business units, technology platforms, data sources, risk/decision engines and customer-facing banking systems.

This is a high-visibility leadership role, not a traditional BA position. The candidate must be capable of independently driving a complex transformation program, working directly with senior business and technology leaders, managing competing stakeholder priorities, navigating significant leadership scrutiny, and converting ambiguous business objectives into clear, executable requirements.

Mandatory Experience

15+ years of experience in Banking / Financial Services, with significant experience in Retail and Branch Banking.

Proven experience as a Lead / Principal BA on multi-million-dollar banking transformation programs.

Strong knowledge of Branch Banking systems, processes, customer journeys and frontline/advisor workflows.

Hands-on experience with Offer Management, Next Best Offer or Next Best Action capabilities.

Experience defining how customer products, interactions, inquiries, profile data and needs are used to generate relevant offers.

Strong understanding of customer data, eligibility rules, decision engines, risk engines and AI/ML or propensity models used for real-time customer decisioning.

Experience working across a complex ecosystem of multiple upstream and downstream banking systems, APIs, data platforms and integration layers.

Demonstrated ability to perform end-to-end impact analysis across business processes, applications, integrations and data flows.

Proven ability to convert vague, incomplete and ambiguous business needs into clear, concrete and achievable requirements, features, user stories and acceptance criteria.

Strong experience driving requirements from discovery through design, development, testing, UAT, implementation and post-production stabilization.

Stakeholder & Leadership Management

The candidate must have demonstrated experience:

Working directly with senior executives, business heads, product leaders, technology executives, architects, risk, compliance, operations and delivery teams.

Leading large requirements and solution workshops involving multiple business and technology stakeholders.

Managing conflicting stakeholder priorities and driving teams toward decisions and closure.

Communicating complex business and technology issues in a concise, executive-friendly manner.

Presenting risks, dependencies, options, recommendations and decisions to senior leadership.

Operating successfully within programs receiving significant executive and leadership scrutiny.

Challenging assumptions and pushing back constructively when requirements or proposed solutions are unclear or unrealistic.

Taking end-to-end ownership and accountability rather than functioning only as a requirements/documentation BA.

Key Responsibilities

Serve as the Lead BA and requirements owner for the transformation program.

Drive requirements across Branch Banking, CRM, Customer 360, Offer Management, Product, Risk, Decisioning, Data and downstream platforms.

Map the complete journey from customer interaction → customer/product data → eligibility/risk/model decisioning → offer selection → real-time presentation → customer acceptance → fulfillment → outcome tracking.

Identify cross-system impacts, dependencies, risks and gaps early in the delivery lifecycle.

Translate strategic business objectives into actionable capabilities, features, requirements, user stories, business rules and acceptance criteria.

Drive alignment among Business, Product, Architecture, Data, Risk, Technology, QA and Operations.

Maintain end-to-end requirements and business outcome traceability.

Support solution design, testing, UAT, implementation and production readiness.

Proactively escalate critical risks and decisions with clear business impact and recommended options.

Act as the trusted bridge between senior business leadership and technology delivery teams.

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More about this job

Responsibilities

Lead business analysis and own end-to-end requirements for a large-scale banking transformation spanning branch banking, CRM, customer data, offer management, risk, decisioning, and downstream platforms. Align business and technology stakeholders, assess cross-system impacts and risks, and support solution design, testing, implementation, and production readiness.

Requirements

Requires 15+ years of banking or financial services experience, including significant retail and branch banking experience, and a track record leading multi-million-dollar transformation programs. Candidates must have hands-on offer management or next-best-action experience, strong systems and data integration knowledge, and the ability to lead senior stakeholders and turn ambiguous needs into actionable requirements.

Skills

Retail Banking
Branch Banking
Business Analysis
Offer Management
Next Best Offer
Next Best Action
Requirements Management
Stakeholder Management
Customer Journey Mapping
Impact Analysis
Customer Data Analysis
Decision Engines
Risk Engines
AI/ML Models
Systems Integration
User Acceptance Testing

Visa sponsorship

Not detected in the job text

Keywords

Retail Banking
Branch Banking
Banking Transformation
Business Analysis
Offer Management
Next Best Offer
Next Best Action
CRM
Customer 360
Customer Journeys
Frontline Workflows
Customer Data
Eligibility Rules
Decision Engines
Risk Engines
AI/ML Models
Propensity Models
Real-Time Decisioning
APIs
Data Platforms
Systems Integration
Impact Analysis
Requirements Traceability
User Stories
Acceptance Criteria
Solution Design
UAT
Production Readiness
Stakeholder Management
Executive Communication

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