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Added 3 mins ago
FB
Credit Adjudicator
Fairstone Bank
Calgary, AB · Vancouver, BC
- Full-time
…automobile financing, personal loans and digital lending - we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy…
Added 3 mins ago
Senior Analyst, Commercial QA (12 month contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
The QA Analyst is responsible for assisting the Manager in the development and maintenance of the Quality Assurance Framework [“QAF”] for the SFR business and executes the necessary…
Added 3 mins ago
S
Business Development Manager
Sysco
Victoria, BC · Sysco Victoria
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 3 mins ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…
Added 18 mins ago
NB
Investment Banking Analyst
National Bank of Canada
Calgary, AB
- Full-time
As an Investment Banking Analyst (Engineering/Geology) in the Acquisitions & Divestitures group at National Bank of Canada Capital Markets (NBCCM), you play a lead role in supporting the…
Added 18 mins ago
ES
Cyber Financial Crime & Digital Investigations
Epsilon Solutions Ltd.
ON · Niagara, ON
- $25 to $30 CAD / hour
- Contract
Role: Cyber Financial Crime & Digital Investigations Analyst
Added 18 mins ago
D
Security Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
Job Title: Information Security Analyst I – Identity & Access Management (IAM)
Added 18 mins ago
EB
Senior Analyst, Commercial QA (12 month contract)
EQ Bank
Toronto, ON
- Contract
The QA Analyst is responsible for assisting the Manager in the development and maintenance of the Quality Assurance Framework [“QAF”] for the SFR business and executes the necessary…
Added 18 mins ago
IG
Financial Business Data Analyst
Infotree Global Solutions
Montreal, QC
- Contract
The Finance Business & Data Analyst will be a key contributor to the FDO team in Montreal, focusing on the hands-on development of SQL scripts and the implementation of Data Quality Rules…
Added 18 mins ago
VC
Tax Analyst
Valsoft Corporation
Remote, Canada
- Remote
TAG is looking for a Tax Analyst, based anywhere in Canada, to support the portfolio’s Canadian, US and international tax compliance. The role reports to the portfolio’s tax leadership and…
Added 18 mins ago
GL
Research Associate
Glass Lewis & Co
Toronto, ON
- Temporary
…analysis that support assessments of executive pay relative to financial performance and shareholder returns. Associates collect, clean and verify compensation and financial data, use…
Added 33 mins ago
C
FX Application Support Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
As an FX Application Support Analyst, you will keep Citi's business-critical foreign exchange trading platform running for trading desks and operations teams around the world. You will join…
Added 33 mins ago
C
Analyst, Client Regulatory Outreach (12 Months Fixed Term/Secondment)
CIBC
Toronto, ON
- Full-time
…and broker counterparties for the Capital Markets lines of business as well as to manage a robust and effective client lifecycle process for Capital Markets clients. The CS&DM team is…
Added 33 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 33 mins ago
B
Functional Analyst, SAP SD
BRP
Montreal, QC
- Full-time
We are seeking a Senior SAP SD/SCM Analyst with proven expertise in Sales & Distribution (SD) within both SAP ECC and SAP S/4HANA environments. This role requires a professional who not…
Added 33 mins ago
B
Senior Financial Analyst, Marketing
BRP
Montreal, QC
- Full-time
We are looking for a Senior Financial Analyst to join BRP’s finance team and play a key role alongside the marketing team. Reporting to the Finance Manager – Marketing, you will serve as a…
Added 48 mins ago
TT
Senior Analyst, Performance Reporting (13928)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $115,570 to $144,526.2 CAD / year
- Full-time
Reporting to the Senior Manager, Governance and Assurance, the Senior Analyst is responsible for developing and maintaining business performance reporting for the Commercial Management team…
Added 48 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Mission Systems–Canada
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 48 mins ago
GT
Information Security Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- Contract
Schedule: Monday to Friday, core business hours
Added 49 mins ago
M
Application Support Specialist
Multimatic
Multimatic Corporate IT
- Full-time
Facilitates the implementation and support of SAP Financial Accounting and Controlling modules to enhance the Company’s business functionality and overall performance, while maintaining a…
Added 1 hour ago
IC
Third-Party Risk Analyst
Infotek Consulting Inc.
Toronto, ON
- $50 to $57 CAD / hour
- Contract
We are seeking a Third-Party Risk Analyst to support the Third-Party Risk Management (TPRM) program of a leading financial services organization.
Added 1 hour ago
CI
Junior Business Analyst -- AMADC6106856
Compunnel Inc.
Toronto, ON
- $30 to $40 CAD / hour
- Contract
We are looking for a Business Analyst to join our client in the Financial Services industry and support digital product enhancements, business transformation, and strategic initiatives.
Added 1 hour ago
M
Regulatory Compliance Analyst
Mindlance
Toronto, ON
- Contract
5+ years of experience in the financial services sector across various functions
Added 1 hour ago
SQ
Business Data Analyst
Sunlife Québec
Montreal, QC
- Full-time
The Business Data Analyst plays a critical role in driving data-informed decision-making across Canadian Operations and setting the standard for analytical excellence. The Business Data…
Added 1 hour ago
SC
Business Development Manager
Sysco Canada Inc.
Victoria, BC
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…

KTek Resourcing

Service Desk Analyst

Mississauga, ON, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Must Have Skill:

Microsoft Windows, MS Remote Desktop Services (RDS), Touch Services, Video/Telepresence - Others

Language requirements:

Canada: fluent English and French

Job Summary:

Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet SLAs and keep unresolved complaints to a minimum.

Key Responsibilities:

Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA.
Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely.
Diagnose network and connectivity issues: LAN/WAN, Wi-Fi, VPN, DNS/DHCP, TCP/IP and proxy/firewall-related access.
Manage endpoints and identities: Intune, Entra ID/Azure AD, Active Directory, Group Policy, Okta/SSO, MFA and access provisioning.Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests.
Escalate to Field Services, Network or Engineering teams with full diagnostics, and follow tickets through to closure.
Document fixes and maintain knowledge-base articles, including in local languages, to raise first-contact resolution.
Communicate clearly with users in English, French, Spanish or Portuguese as the region requires, keeping them updated on progress and agreed follow-ups.

Skill Requirements:

5+ years in IT support, with at least 3 years at Level 2.
Strong Windows OS, Microsoft 365 and Active Directory/Entra ID skills.
Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, LAN/WAN and wireless.
Experience with ITSM tools (ServiceNow preferred) and remote support tools (for example LogMeIn, TeamViewer, Nexthink).
Working knowledge of ITIL incident, request and problem management.
Fluent written and spoken language skills as listed for the location.

Preferred:

Certifications such as CompTIA A+/Network+, Microsoft MD-102 or AZ-900, ITIL 4 Foundation, CCNA.
Experience with macOS management, VMware/Citrix virtual desktops, or insurance or financial-services clients.
Experience supporting users across several countries and time zones.

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More about this job

Responsibilities

Provide Level 2 remote support, resolving escalated incidents and service requests across operating systems, networks, applications, and endpoint management within SLA. Document solutions, coordinate escalations through closure, and keep users informed in the language required for their region.

Requirements

Requires at least five years of IT support experience, including three years at Level 2, with strong Windows, Microsoft 365, identity management, and networking skills. Candidates should have experience with ITSM and remote support tools, working knowledge of ITIL, and fluent written and spoken language skills appropriate to the location; relevant certifications and additional platform or industry experience are preferred.

Skills

Microsoft Windows
Remote Desktop Services
Touch Services
Video and Telepresence
Microsoft 365
Active Directory
Entra ID
Networking
TCP/IP
DNS and DHCP
VPN
Endpoint Management
Intune
ITSM
ServiceNow
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Windows 10
Windows 11
macOS
iOS
Android
Microsoft 365
Outlook
Exchange
Teams
OneDrive
SharePoint
Intune
Entra ID
Azure Active Directory
Active Directory
Group Policy
Okta
Single Sign-On
Multi-Factor Authentication
LAN/WAN
Wi-Fi
VPN
DNS
DHCP
TCP/IP
ServiceNow
LogMeIn
TeamViewer
Nexthink
ITIL 4 Foundation

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