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Added 7 mins ago
SU
Corporate Security Officer (CSO) , Canada
Saab UK
Ottawa, ON
- Full-time
…sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden.…
Added 7 mins ago
SU
Warehouse Specialist, Canada
Saab UK
Halifax, NS
- Full-time
Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major…
Added 7 mins ago
BT
Senior Director, Technical Development Lead, Device
BlueRock Therapeutics
Toronto, ON
- Full-time
…the development and execution of potential delivery device systems supporting the company’s combination cell therapy portfolio. In addition, this role serves as the single point of…
Added 7 mins ago
BT
Director, Supply Chain
BlueRock Therapeutics
Toronto, ON
- Full-time
…planning, and materials management while building the processes, systems, and organizational capabilities necessary to support the…
Added 22 mins ago
PH
Privacy and Security Analyst, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll…
Added 22 mins ago
C
Manufacturing Business Analyst (Cabico Coaticook)
Cabico&co
Coaticook, QC
- Full-time
We are seeking a Business Analyst to join our team at our Coaticook, QC site. Your mission: you will bridge the needs of the business and production teams with our technological solutions.…
Added 22 mins ago
CH
Facilities Maintenance Technician - Bugaboos
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
generation, fuel storage and distribution, water/wastewater, and HVAC), plumbing, electrical, and mechanical systems. This position also requires the regular use of digital asset management…
Added 22 mins ago
WC
(CAN) Customer Service Manager
Walmart Canada
Peace River, AB
- $15 CAD / hour
- Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 22 mins ago
D
Account Executive, Mobility & Immigration, Enterprise | North America
Deel
Canada
- Full-time
…is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment…
Added 22 mins ago
M
Building Manager
Morguard
Mississauga, ON
- Full-time
…property to ensure uninterrupted performance of all building systems and…
Added 22 mins ago
S
Admin Asst (System Dev & Support)
SaskTel
Regina, SK
- Full-time
Coordinates and/or participates in interdepartmental meetings for any business initiatives that impact the SaskTel systems.
Added 22 mins ago
PH
Project Coordinator
Provincial Health Services Authority
Vancouver, BC
- Full-time
A Bachelor’s degree in Health or Social Sciences, or Business Administration plus 2-3 years in a Project Coordinator or Policy Analyst role in a health, social services, government, or…
Added 22 mins ago
PH
Financial Analyst, Physician Compensation
Provincial Health Services Authority
Vancouver, BC
- Full-time
…collaborates with Physician Compensation and Planning, Finance and Business Planning, clinical and operational departments, the University of British Columbia, the Ministry of Health, other…
Added 22 mins ago
OP
Senior Analyst, Lease Accounting
Oxford Properties Group
Toronto, ON
- Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 22 mins ago
PL
Yora Food and Beverage Attendant
Pomeroy Lodging
Kananaskis, AB
- Full-time
Ability to learn and effectively use POS, reservation, and workplace systems as required.
Added 22 mins ago
PL
Yora Front Desk Supervisor
Pomeroy Lodging
Kananaskis, AB
- Full-time
Experience using reservation systems, Property Management Systems (PMS), Point of Sale (POS), and workforce management systems.
Added 22 mins ago
B
Senior Manager, Learning & Knowledge Management
BMO
Toronto, ON · YNG
- Full-time
Leads updates arising from changes to requirements, processes, controls, systems, roles, or program expectations.
Added 22 mins ago
C
Senior Manager, Safety Management System & Safety Culture
CAE
Montreal, QC
- Full-time
…across Corporate, Operations, Civil and Defence & Security business units. Acting as a partner to our Operational Safety team leaders, business stakeholders and leadership, the role drives…
Added 22 mins ago
B
BUSINESS ADVISOR, OPERATIONAL EFFICIENCY (Automation) - Calgary
BDC
Calgary, AB
- Full-time
The Business Advisor, Operations Automation helps Canadian entrepreneurs improve productivity and operational performance through advisory services focused on industrial automation,…
Added 22 mins ago
OG
Vice President of Operations / Chief Operating Officer - Canada, GreyOwl
Onni Group of Companies
Vancouver, BC
- Full-time
The successful candidate will bring a combination of operational leadership, business acumen, technology orientation and execution discipline. They will be equally comfortable developing…
Added 22 mins ago
M365 Architect
EY
Toronto, ON
The development of Cybersecurity decoy systems to lure attackers off track leveraging Microsoft tools.
Added 37 mins ago
CC
Business Credit Analyst
Coastal Community
Nanaimo, BC · Victoria, BC
- Full-time
…and we’ve got an opportunity for you. We are looking for a Business Credit Analyst to join our Commercial Services team, so if you’re passionate about commercial lending and have experience…
Added 37 mins ago
NF
Director, Corporate Underwriting, Specialty Risk, Programs & Travel
Northbridge Financial
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC
- Full-time
- Other
…closely with Claims, Actuarial, Reinsurance, Risk Services, IT, Business Intelligence, Operations, and Training teams. You will also lead, coach, and mentor a team of underwriting…
Added 37 mins ago
ML
Project Controls Manager
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico and do business in Asia.
Added 37 mins ago
E
HR Specialist
Evolution
Burnaby, BC
- $60,000 to $70,000 CAD / year
- Full-time
Evolution is a world-leading developer and provider of products for the online casino industry. We develop, produce, market, and license fully integrated B2B Online Casino solutions to…

KTek Resourcing

Technical Lead

Toronto, ON, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Title: Technical Lead

Location: Toronto, ON Hybrid

Position Type: Contract

Summary: We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities. However, we are also open to considering strong individual profiles in Contact Center/Amazon Connect or AWS DevOps, depending on the best-fit candidate available. Please share the profiles accordingly.

Key Responsibilities

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.
Provide technical ownership for production issues, root cause analysis, problem management, and preventive improvements.

Amazon Connect:

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integration with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions as applicable.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

AWS DevOps:

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems."

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of enterprise contact center solutions, with a focus on Amazon Connect and customer interaction channels. Own AWS DevOps delivery, including Terraform-based infrastructure, CI/CD pipelines, production releases, troubleshooting, and technical governance.

Requirements

The role calls for strong technical capability in Amazon Connect/contact center solutions, AWS DevOps, or a combination of both. Relevant work includes contact flow and routing design, AWS service integrations, Terraform, CI/CD automation, production support, and coordination across technical and business teams.

Skills

Amazon Connect
AWS DevOps
Contact Center Solutions
IVR Design
Call Routing
Terraform
CI/CD Pipelines
Infrastructure as Code
AWS Lambda
Amazon Lex
Python
Bash
AWS CLI
System Integration
Production Troubleshooting
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS DevOps
Contact Center
IVR
Contact Flows
Call Routing
Skills-Based Routing
Terraform
Infrastructure as Code
CI/CD
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDK
CRM Integration
Telephony
Production Support
Root Cause Analysis
Configuration Management

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