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Added 14 mins ago
Engineering Lead Post Booking Optimization - Toronto, ON
Flight Centre
ON
We're looking for an Engineering Lead to own and drive the technical solution behind Post Booking Optimization. This is a high-impact opportunity to design and build systems that…
Added 14 mins ago
Software Development Manager, S3 Index
Amazon
Vancouver, BC
As a Manager on S3 Index Control Plane, you will lead a team of Engineer’s working on services that are central to the success of the overall S3 business. 'S3 Index' serves as the metadata…
Added 14 mins ago
C
Lead Engineer - Buildings
CIMA+
Mississauga, ON
- $128,160 to $176,220 CAD / year
- Full-time
We are currently seeking a talented Lead Mechanical Engineer to join our Bowmanville or Mississauga office. The ideal candidate will have a strong background in HVAC, plumbing, fire…
Added 14 mins ago
C
Lead Engineer - Buildings
CIMA+
Bowmanville, ON · Mississauga, Ontario
- $128,160 to $176,220 CAD / year
- Full-time
We are currently seeking a talented Lead Mechanical Engineer to join our Bowmanville or Mississauga office. The ideal candidate will have a strong background in HVAC, plumbing, fire…
Added 14 mins ago
AC
Manager, Data and AI - AI Systems Integrations and Agentic technical owner
Air Canada
Toronto, ON · Dorval, QC
- Full-time
…ensures that AI solutions move from approved architecture and engineering designs into development, test and production in a secure, controlled, repeatable and increasingly automated…
Added 14 mins ago
P
Senior Cloud Platform Lead, Senior Manager
PwC
Ottawa, ON · Toronto, ON
- Full-time
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers,…
Added 29 mins ago
S
Rail Maintenance Facility Director – Engineering Services
SYSTRA
Toronto, ON
- Full-time
Lead multidisciplinary technical reviews and integration of facility civil, structural, mechanical and electrical infrastructure with specialized rail systems, including signalling,…
Added 29 mins ago
TT
EHSS Intern- Summer 2027
TTM Technologies
Toronto, ON
- Full-time
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and…
Added 29 mins ago
TT
Process Engineering Intern - Dry Process - Summer 2027
TTM Technologies
Toronto, ON
- Full-time
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and…
Added 29 mins ago
TT
Operations Engineering Intern - Summer 2027
TTM Technologies
Toronto, ON
- Full-time
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and…
Added 29 mins ago
TT
Process Engineering Intern - Wet Process Summer 2027
TTM Technologies
Toronto, ON
- Full-time
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and…
Added 29 mins ago
AS
Sr FinOps Architect
Ardent SoftSol Inc.
Toronto, ON
- Contract
As a Sr. FinOps Architect within the NGS Cloud Advisory and Consulting Unit, you will lead the FinOps practice and serve as a subject matter expert (SME) for clients on cloud cost…
Added 29 mins ago
T
Full Stack Engineer
TechDoQuest
Montreal, QC
- Full-time
You will support and lead different phases of the product lifecycle including analysis, development, and testing.
Added 29 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Cornwall, ON
- Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…
Added 29 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Fredericton, NB
- Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…
Added 29 mins ago
C
Lead Engineer - Buildings
CIMA+
Bowmanville, ON
- $128,160 to $176,220 CAD / year
- Full-time
We are currently seeking a talented Lead Mechanical Engineer to join our Bowmanville or Mississauga office. The ideal candidate will have a strong background in HVAC, plumbing, fire…
Added 29 mins ago
JG
Senior DevOps & Python Platform Engineering Specialist
J&M Group
Montreal, QC
- Contract
We are looking for Senior DevOps & Python Platform Engineering Specialist who designs, builds, and operates highly available enterprise content management platforms supporting both…
Added 29 mins ago
T
Sr FinOps Architect
TechDoQuest
Toronto, ON
- Contract
As a Sr. FinOps Architect within the NGS Cloud Advisory and Consulting Unit, you will lead the FinOps practice and serve as a subject matter expert (SME) for clients on cloud cost…
Added 29 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Woodstock, NB
- Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…
Added 29 mins ago
C
Lead Engineer - Buildings
CIMA+
Mississauga, ON
- $128,160 to $176,220 CAD / year
- Full-time
We are currently seeking a talented Lead Mechanical Engineer to join our Bowmanville or Mississauga office. The ideal candidate will have a strong background in HVAC, plumbing, fire…
Added 29 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Markham, ON
- Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…
Added 29 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Calgary, AB
- Full-time
We are seeking an experienced Product Owner to lead the vision, strategy, and delivery of our field service and work order management platforms - the systems that get technicians to the…
Added 30 mins ago
UO
CRC (Tier II) Climate-Resilient Agroecosystems - Assistant Professor (tenure track)
University of British Columbia
Kelowna, BC · UBCO | Science Building (SCI)
- Full-time
…Climate-Resilient Agroecosystems in the Natural Sciences and Engineering Research Council (NSERC) stream. The successful applicant will be a future leader in understanding and management of…
Added 30 mins ago
Analyst, Databases
Reliance Home Comfort
Toronto, ON
Working knowledge of traditional database systems applying ETL and data movement solutions to support target data models.
Added 30 mins ago
C
Application Development Tech Lead Analyst, Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…

KTek Resourcing

Technical Lead

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Title: Technical Lead

Location: Toronto, ON Hybrid

Position Type: Contract

Summary: We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities. However, we are also open to considering strong individual profiles in Contact Center/Amazon Connect or AWS DevOps, depending on the best-fit candidate available. Please share the profiles accordingly.

Key Responsibilities

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.
Provide technical ownership for production issues, root cause analysis, problem management, and preventive improvements.

Amazon Connect:

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integration with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions as applicable.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

AWS DevOps:

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems."

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of enterprise contact center solutions, with a focus on Amazon Connect and customer interaction channels. Own AWS DevOps delivery, including Terraform-based infrastructure, CI/CD pipelines, production releases, troubleshooting, and technical governance.

Requirements

The role calls for strong technical capability in Amazon Connect/contact center solutions, AWS DevOps, or a combination of both. Relevant work includes contact flow and routing design, AWS service integrations, Terraform, CI/CD automation, production support, and coordination across technical and business teams.

Skills

Amazon Connect
AWS DevOps
Contact Center Solutions
IVR Design
Call Routing
Terraform
CI/CD Pipelines
Infrastructure as Code
AWS Lambda
Amazon Lex
Python
Bash
AWS CLI
System Integration
Production Troubleshooting
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

Amazon Connect
AWS DevOps
Contact Center
IVR
Contact Flows
Call Routing
Skills-Based Routing
Terraform
Infrastructure as Code
CI/CD
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDK
CRM Integration
Telephony
Production Support
Root Cause Analysis
Configuration Management

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