Air Logistics Customer Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

The Air Logistics Customer Care Specialist plays a key role in coordinating international air freight and pharmaceutical shipments while delivering exceptional customer service. You will manage shipments from origin to destination, collaborate with customers and operational teams worldwide, and proactively address challenges to ensure timely and compliant delivery.

• Coordinate and monitor the transportation and movement of pharmaceutical shipments from origin to destination.
• Ensure compliance with company operational policies and procedures, CIFFA regulations, and Kuehne+Nagel PharmaChain/GDP standards.
• Prepare and manage transportation and shipping documentation while overseeing shipment scheduling, dispatch, and tracking.
• Arrange cargo insurance coverage and support claims management by collecting required documentation and facts.
• Monitor shipment status, identify delays or discrepancies, and proactively resolve transportation issues.
• Provide timely updates to customers and customer service teams regarding shipment delays, holds, or service disruptions.
• Communicate regularly with airlines, freight carriers, subcontractors, customs brokers, trucking companies, warehouses, and other logistics partners.
• Coordinate with third-party service providers to ensure continuous temperature control and protection of pharmaceutical products throughout the supply chain.
• Manage delivery arrangements, handovers to third parties, COD collections, and urgent payment requests when required.
• Maintain accurate shipment records through timely data entry and adherence to data quality standards.
• Take ownership of shipments from booking through final delivery, ensuring smooth execution and customer satisfaction.
• Collaborate closely with customer service teams to provide proactive support and effective issue resolution.
• Perform additional duties and projects as assigned.
  
  

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• 5+ years experience in air freight; pharmaceutical logistics is an asset.
• Strong knowledge of pharmaceutical cold chain logistics, including GDP standards, regulatory compliance, and product integrity.
• Experience with active and passive temperature-control packaging, including Envirotainer, CSafe, Softbox, and Pelican containers.
• Working knowledge of transportation management systems, shipment tracking tools, Incoterms, and international payment terms.
• Strong organizational, problem-solving, and communication skills, with the ability to manage multiple priorities while maintaining accuracy, compliance, and ownership of shipment execution.
• Customer-focused approach with the ability to collaborate effectively with internal teams, carriers, warehouses, customs brokers, and other service providers to proactively resolve service issues.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• High School Diploma required; Degree or diploma in International Business, Transportation, Logistics, Commerce, Business Administration, or a related field preferred.
  
  

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $58,000 and $72,000. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.