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Added 7 mins ago
IH
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IH
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Added 37 mins ago
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Added 1 hour ago
K
Customer Service Representative
Kuehne+Nagel
Montreal, QC
- Full-time
…Albert-Hudon in Montreal-Nord is looking for a new Customer Service Representative to join our Contract Logistics…
Added 1 hour ago
L
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Added 1 hour ago
GI
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Kuehne+Nagel

Customer Service Representative

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1+ years of Office Amdninistration experience in a warehouse environment
Posting language: English
Posted: Nov 3, 2026

Original job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse - it helps shape the flow of global trade.

“If you are a current Kuehne+Nagel employee: Please ensure applications are submitted by Tuesday, November 10, 2026. KN is committed to supporting internal career growth, and internal candidates will be considered first. When necessary, external candidates will be reviewed to ensure the best fit for the role and business needs.”

‎

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our site located on Bd Albert-Hudon in Montreal-Nord is looking for a new Customer Service Representative to join our Contract Logistics team.

How you create impact

As the Customer Service Representative you will be accountable for maintaining excellent service levels for our internal and external cusomers through accruate data entry, continuous process improvement, and the prompt resolution of issues.

Serve as the primary contact for customer inquiries, order updates, shipment status, and exception management.
Coordinate communication between customers, suppliers, carriers, transportation teams, and internal operations.
Manage claims, investigations, rush requests, and shipment-related issues to ensure timely resolution.
Monitor service KPIs, maintain reporting metrics, and prepare regular and ad hoc operational reports.
Process orders and perform data entry within customer and internal systems, ensuring accuracy and compliance.
Support shipment documentation, administrative activities, and transportation coordination to meet customer requirements.
Manage high-volume workloads while prioritizing competing demands and maintaining service levels.
Ensure compliance with GMP, Health Canada regulations, EHS policies, and customer quality requirements.
Drive continuous improvement initiatives to enhance productivity, accuracy, and customer satisfaction.
Collaborate with management, vendors, and cross-functional teams to support operational excellence and facility needs.

“If you require accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs."

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

High School Diploma or Equivalent
1+ years of Office Amdninistration experience in a warehouse environment
Proficiency in French and English (English-speaking clients)
Strong verbal and written communication skills
Establish priorities and accomplish multiple tasks
Demonstrable organization skills
Knowledge of Microsoft Office
Must be able to work extended hours/overtime when needed to support business needs

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Artificial Intelligence (AI) tools may be used to assist in [specific process, e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for customer inquiries, order updates, shipment status, claims, and exceptions, coordinating with customers, suppliers, carriers, and internal teams to resolve issues promptly. Process orders and documentation, monitor service KPIs, prepare reports, maintain compliance, and support continuous improvement while managing a high-volume workload.

Requirements

Requires a high school diploma or equivalent, at least one year of office administration experience in a warehouse environment, and proficiency in French and English to support English-speaking clients. Candidates should have strong communication and organizational skills, be able to prioritize multiple tasks, know Microsoft Office, and be available for overtime when needed.

Skills

Customer Service
Order Processing
Accurate Data Entry
Issue Resolution
Shipment Coordination
Claims Management
Operational Reporting
KPI Monitoring
Microsoft Office
Written Communication
Verbal Communication
Organization
Prioritization
Multitasking
Process Improvement
Regulatory Compliance

Benefits

Medical and Dental Benefits
Employee Discounts
Tuition Reimbursement
Training Programs

Visa sponsorship

Not detected in the job text

Keywords

Contract Logistics
Customer Service
Office Administration
Warehouse Environment
Order Processing
Data Entry
Shipment Status
Shipment Documentation
Transportation Coordination
Claims Management
Exception Management
Customer Inquiries
Supplier Coordination
Carrier Coordination
KPI Monitoring
Operational Reporting
Microsoft Office
Process Improvement
GMP
Health Canada Regulations
EHS Policies
Customer Quality Requirements
Service Levels
High-Volume Workloads
Overtime

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