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Kuehne+Nagel

Director of Operations

Mississauga, ON, Canada

The salary range for this position is between $150,000.00 and $190,000.00. · Full-time

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Job details

Pay: The salary range for this position is between $150,000.00 and $190,000.00.
Job type: Full-time
Apply by: Dec 2, 2026
Education: Bachelor’s degree
Experience: 7+ years of progressive experience in logistics, supply chain, or operations management
Posting language: English
Posted: Nov 2, 2026

Original job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse - it helps shape the flow of global trade.

‎

The Director of Operations is responsible for all Contract Logistics operational facilities including but not limited to the national strategy and initiatives, to ensure compliance to the QSHE Management system, employee experience, communication, customers, profitability and productivity, within these facilities.

How you create impact

Functional Responsibility

Lead and evaluate operational financial performance, medium- and long-term objectives, and risk-reduction initiatives.
Implement new programs, strategies, and regulatory actions into contract logistics operations.
Provide commercial guidance, business investment evaluations, and support business development to mitigate idle space and drive growth.
Directly implement new business into operations and contribute to national strategy as part of the Canadian management team.

Communication

Clearly communicate strategies across operations to ensure alignment with regional and global initiatives.
Lead change management deployment and facilitate collaboration across business departments.
Conduct regular team and one-on-one meetings with direct reports.

Customer Responsibilities

Own customer relationships, ensuring service levels exceed expectations.
Monitor KPIs, participate in QBRs, and implement processes and programs to meet evolving customer needs.
Profitability
Drive initiatives to increase gross profit and NP-1-1.
Lead continuous improvement to boost productivity, reduce costs, and support market pricing strategies.

Employee Responsibilities

Oversee employee relations, engagement, and overall experience within distribution centers.
Manage performance, development planning, and succession to build a strong workforce.

Vendor Responsibilities

Ensure vendor qualifications meet company standards and maintain strong supplier relationships.
Enforce compliance with company protocols, health and safety, quality, security, environmental, legal, and regulatory requirements.

Community & Corporate Responsibilities

Ensure operational alignment with QSHE, company policies, legal, and industry standards.

What we would like you to bring

Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field (required)
3+ years exoerience working in 3PL or 4PL environments
7+ years of progressive experience in logistics, supply chain, or operations management
5+ years in a senior leadership role (Director, Senior Manager, or equivalent)
Proven track record managing large-scale logistics/contract logistics operations (multi-site, national scope preferred)
Experience leading P&L management (gross profit, NP-1-1 accountability)
Demonstrated success in vendor management and supplier compliance, particularly in regulated industries
Experience with customer relationship management at a strategic level, including QBRs, KPIs, and service-level agreements.
Background in change management and strategy deployment, aligning local operations with global initiatives.
Familiarity with QSHE (Quality, Safety, Health, and Environment) systems and regulatory compliance.

Professional certifications (nice to have but not required):

APICS CSCP (Certified Supply Chain Professional)
CPSM (Certified Professional in Supply Management)
PMP (Project Management Professional) if heavy on program execution
Six Sigma / Lean certification for continuous improvement focus

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The salary range for this position is between $150,000.00 and $190,000.00. Base wage is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

“Artificial Intelligence (AI) tools may be used to assist in [specific process, e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.”

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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More about this job

Responsibilities

Lead the strategy and performance of contract logistics facilities, including financial results, productivity, customer service, employee experience, and compliance with QSHE and regulatory requirements. Direct new business implementation, manage customer and vendor relationships, lead change and continuous improvement, and align national operations with regional and global initiatives.

Requirements

Requires a bachelor’s degree in supply chain management, business administration, logistics, or a related field, along with at least seven years of progressive logistics, supply chain, or operations experience and five years in senior leadership. Candidates should have 3PL or 4PL experience, large-scale multi-site operations and P&L accountability, and demonstrated strengths in vendor compliance, strategic customer management, change deployment, and QSHE systems.

Skills

Operations Management
Contract Logistics
Supply Chain Management
P&L Management
Financial Performance Management
Strategic Planning
Change Management
Vendor Management
Regulatory Compliance
QSHE Management
Continuous Improvement
Team Leadership
Business Development
KPI Management
Risk Reduction

Benefits

Health Benefits
Dental Benefits
Retirement Savings Plan
Tuition Reimbursement
Training Programs
Career Mobility

Visa sponsorship

Not detected in the job text

Keywords

Contract Logistics
3PL
4PL
Supply Chain Management
Operations Management
Multi-Site Operations
National Strategy
P&L Management
Gross Profit
NP-1-1
Financial Performance
Business Development
Business Investment Evaluation
Quarterly Business Reviews
Key Performance Indicators
Service-Level Agreements
Vendor Management
Supplier Compliance
QSHE
Quality
Health And Safety
Environmental Compliance
Regulatory Compliance
Change Management
Continuous Improvement
Lean
Six Sigma
APICS CSCP
CPSM

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