It's more than a job
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse - it helps shape the flow of global trade.
- The Manager of Transportation Operations is responsible for leading and overseeing daily transportation activities across multiple Contract Logistics clients. This role ensures operational excellence through effective transportation planning, carrier management, client communication, data integrity, and team leadership.
- The successful candidate will serve as a primary operational contact for multiple client accounts, maintaining strong relationships through proactive communication, issue resolution, and service performance management. This position requires a highly organized individual who is comfortable managing large volumes of email correspondence, navigating transportation and warehouse management systems, and coordinating with internal teams, clients, carriers, and vendors.
- In addition to operational responsibilities, this role is expected to actively support and model Kuehne + Nagel leadership culture. The incumbent will foster a positive, accountable, and collaborative work environment through coaching, employee development, continuous improvement, and leadership by example.
How you create impact
- Act as the primary operational contact for multiple Contract Logistics clients.
- Manage high volumes of email correspondence and stakeholder communications.
- Utilize TMS and related systems to manage transportation execution, reporting, routing, visibility, and performance.
- Maintain data integrity and ensure timely completion of operational transactions.
- Engage in development and/or refinement of carrier and customer dashboards
- Monitor carrier performance and lead corrective actions when required.
- Lead transportation issue resolution, service recovery activities, root cause investigations, and CAPA initiatives.
- Prepare and present monthly; KPI reporting, performance reviews, and financial performance with clients and carriers.
- Support onboarding, user acceptance testing, continuous improvement, automation, and system enhancement initiatives.
- Collaborate and communicate effectively with warehouse operations, customer service, procurement, leadership, and carrier partners.
What we would like you to bring
- Strong understanding of transportation operations, carrier management, customer service, and supply chain processes.
- Exceptional written and verbal communication skills.
- Advanced Microsoft 365 proficiency.
- Strong TMS/WMS experience.
- Ability to manage heavy email volume.
- Strong leadership and stakeholder management skills.
- Minimum 5 years of transportation, logistics, or supply chain leadership experience.
- Minimum 5 years of people leadership experience, members sitting in multi-sites preferred
- Experience supporting multiple clients and transportation operations required.
- CITT, CCLP, P.Log, or related designation considered an asset.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $85,000 and $100,000. Base salary is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. (Remote/Hybrid/On-Site)
Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.
This position relates to an available role and not a future talent pool.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
