It's more than a job
With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. At Kuehne+Nagel, our work is about more than we imagine.
At Kuehne+Nagel, we help some of the world's leading organizations optimize their global supply chains through innovative logistics solutions, strategic account management, and continuous improvement. We are seeking a highly analytical and customer-focused National Sales Excellence Manager to support our National Sales team in delivering exceptional value to key customers through tender management, business reviews, process improvement initiatives, and cross-functional project leadership.
This is a unique opportunity to work closely with senior Key Account Managers, gain exposure to complex customer strategies, and play a critical role in driving customer retention, growth, and operational excellence. For professionals interested in advancing toward strategic account management or sales leadership, this role offers an excellent career development pathway.
How you create impact
- Partner with Key Account Managers to develop and execute customer strategies that strengthen relationships and expand Kuehne+Nagel's share of wallet.
- Lead and coordinate customer tender activities, including RFI and RFQ responses, pricing coordination, stakeholder engagement, and proposal development.
- Facilitate customer discovery sessions to understand strategic, operational, and financial objectives and translate them into competitive solutions.
- Drive the end-to-end tender process by collaborating with Sales, Operations, Customer Solutions, Pricing, Legal, and other business stakeholders.
- Prepare compelling customer value propositions and ensure commercially sound, complete, and competitive submissions.
- Coordinate and manage Quarterly Business Reviews, Strategic Reviews, and Annual Business Reviews, ensuring a forward-looking and value-focused customer experience.
- Analyze customer performance against contractual service level agreements (SLAs), identify root causes of performance gaps, and drive corrective actions.
- Facilitate innovation and continuous improvement workshops with customers and internal stakeholders to identify opportunities for growth and optimization.
- Develop and manage Continuous Improvement Programs (CIPs) focused on cost savings, automation, digitalization, process optimization, mode conversion, and supply chain efficiencies.
- Lead cross-functional projects from concept through implementation, ensuring alignment, stakeholder engagement, and measurable outcomes.
- Track, validate, and communicate improvement initiatives and business results to both customers and internal leadership teams.
- Support account planning activities and help ensure customer strategies remain aligned with business review outcomes and improvement initiatives.
- Act as a trusted advisor and strategic support resource to Key Account Managers across existing and newly acquired customer opportunities.
- Contribute to the evolution of sales excellence processes by identifying opportunities to improve how support is delivered across the national customer portfolio.
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. This job posting relates to an available role and not a future talent pool.
What we would like you to bring
- 3+ years of experience in freight forwarding, logistics, supply chain management, key account support, customer solutions, supply chain design, or related commercial support functions.
- Strong understanding of freight forwarding operations and end-to-end supply chain management across multiple transportation modes.
- Experience supporting RFQs, RFPs, tenders, customer implementations, business reviews, or strategic customer programs.
- Proven project management capabilities with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
- Highly analytical mindset with demonstrated ability to interpret data, identify trends, solve complex business problems, and recommend actionable solutions.
- Strong communication and presentation skills with the ability to engage customers and senior internal stakeholders professionally and confidently.
- Advanced proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
- Self-starter with strong organizational skills, commercial acumen, and a results-driven approach to customer success.
- Experience in supply chain design, digital logistics solutions, process improvement, Lean, Six Sigma, or business transformation initiatives is considered a strong asset.
- Bachelor's degree in Business, Supply Chain Management, Logistics, Engineering, Economics, or a related field; advanced degrees or process improvement certifications are an asset.
What's in it for you
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $75,000 and $95,000. Base salary is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
