Project Logistics Customer Excellence Specialist

It's more than a job

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Mississauga branch is looking for a new Project Logistics Customer Excellence Specialist to join our Project Logistics team.

As a member of the Project Logistics team at Kuehne+Nagel, you will play a key role in coordinating complex project cargo movements and specialized transportation solutions. By supporting large-scale industrial projects and critical supply chain activities, you will help our customers deliver on their commitments while ensuring operational excellence every step of the way.

As a Project Logistics Customer Excellence Specialist, you will serve as a key connection between customers, vendors, carriers, overseas offices, and internal operational teams. You will manage shipment execution from booking through completion, ensuring projects are delivered safely, efficiently, and in accordance with customer and company requirements.

This is a customer-facing position for someone who enjoys building relationships, solving complex logistics challenges, and coordinating multiple stakeholders to ensure successful project execution.

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How you create impact

In this role, you will coordinate end-to-end project logistics operations, working closely with customers, carriers, vendors, and global teams to ensure seamless shipment execution and exceptional service.

• Manage day-to-day project logistics operations, including shipment execution, documentation, and tracking.
• Partner with customers and stakeholders to provide shipment updates and resolve operational challenges.
• Support quotations, reporting, and vendor management activities.
• Manage invoicing, job costing, and month-end file closure.
• Monitor shipment performance and manage service exceptions and claims when required.
• Ensure compliance with customer requirements and Kuehne+Nagel quality and safety standards.
• Leverage transportation management systems to drive operational excellence and support knowledge sharing across the team.
  
  

What we would like you to bring

We're looking for a proactive, customer-focused logistics professional who thrives in a fast-paced environment and can confidently manage customer relationships while supporting complex project shipments.

• 3+ years of experience in freight forwarding, logistics, and transportation operations.
• Post-secondary education in Logistics, Supply Chain, Transportation, Business, or a related field.
• Experience coordinating international shipments across air, ocean, and ground transportation modes.
• Strong knowledge of freight forwarding processes, shipping documentation, and transportation management systems.
• Communication and stakeholder management skills; English is a must, French is considered an asset.
• Customer-focused with strong problem-solving and organizational abilities.
• Ability to manage multiple priorities and perform effectively under pressure.
• Self-motivated, adaptable, and able to work independently.
  
  

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between CAD $68,000 - $85,000. Base wage is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Who are we

Logistics shapes everyday life, from the products we use to the industries that power our communities. At Kuehne+Nagel, your work goes beyond logistics. As a global leader in transportation and supply chain management, we help customers navigate complex challenges and keep global trade moving.

Whether supporting critical industrial projects, enabling sustainable transportation solutions, or connecting businesses across the world, your career at Kuehne+Nagel will contribute to more than you can imagine.