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KUHN Group

Field Support Representative (Western Canada)

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 20, 2026

Original job description

The Field Support Representative supports dealers in an assigned region (Western Canada) in preventing and solving after sale service issues for products marketed by Kuhn North America.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned within or outside of the assigned geographical area.

Serve as the after sales service representative for dealers and customers for an assigned geographical region. Resolve customer complaints or problems concerning company products for all KNA products sold in the assigned region.
Communicate in person or answer telephone calls and respond to inquiries regarding questions on after sales service issues, parts issues, product uses or applications. Forward more in-depth or complex service issues to the appropriate Technical Service Specialist or Technical Parts Specialist.
Conduct training presentations (group or individual) aimed at teaching dealer personnel proper set-up, maintenance and service of KNA products and on the use of the after-sales extranet (parts lookup, parts ordering and warranty claims etc).
Support the sales activities and goals of the Territory and Regional Managers of the assigned region. Represent KNA at farm and trade shows by assisting customers with product questions, technical inquiries and assisting with show set-up and takedown as requested. Upon request, conduct dealer inventory audit or dealer calls to low volume dealers.
Assist with new product introductions and relay market trends to respective Product Manager (competitive products, design enhancements, etc.).
Support dealers in after-sales customer relations. Assist in the product demonstration, new product set-up and after sales support of products marketed by Kuhn North America.
Communicate with and advise dealership service management/personnel on a quarterly (or as needed) basis regarding TIP and service bulletins, warranty issues/questions, new machine assembly inspection, etc.
Communicate with and advise dealership parts management/personnel regarding parts programs, early order programs, parts marketing potential etc.
Perform field service campaigns in assigned region as required and assigned.
Evaluate and report the dealers’ service capabilities in the assigned region, including personnel, facilities, tools, experience, and service library.
Conduct product evaluation for assigned products in development in the assigned region.
Participate in the Company’s team process to develop and improve service processes and procedures.
Continually strive to find better ways to complete tasks and be the best in the industry.
Maintain work area in a clean and orderly fashion and conform to all quality and safety procedures.

Education and/or Experience - An associate’s or bachelor’s degree in agricultural mechanics or agricultural engineering technology is preferred. The position requires knowledge and skills in the areas of customer service, mechanics/repair, electronics, hydraulics, welding, and torch cutting. Application knowledge and experience in word processing (Word), spreadsheet applications (Excel), database management (Lotus Notes), presentation software (PowerPoint), Internet, and e-mail is preferred.

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More about this job

Responsibilities

Support dealers and customers across Western Canada by resolving after-sales service, product, and parts issues, escalating complex cases, and delivering training. Assist with sales and product demonstrations, dealer evaluations, service campaigns, product introductions, and communication of market trends and service information.

Requirements

An associate or bachelor’s degree in agricultural mechanics or agricultural engineering technology is preferred. The role calls for customer service and practical mechanical, electronics, hydraulics, welding, and torch-cutting knowledge; experience with office, database, presentation, internet, and email applications is also preferred.

Skills

Customer Service
Mechanical Repair
Electronics
Hydraulics
Welding
Torch Cutting
Dealer Support
Technical Troubleshooting
Product Training
Warranty Support
Parts Support
Product Demonstration
Microsoft Word
Microsoft Excel
Lotus Notes
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

Agricultural Mechanics
Agricultural Engineering Technology
After-Sales Service
Dealer Support
Customer Complaints
Technical Troubleshooting
Parts Support
Warranty Claims
Dealer Training
Product Setup
Maintenance
Mechanical Repair
Electronics
Hydraulics
Welding
Torch Cutting
Product Demonstrations
Field Service Campaigns
Dealer Inventory Audits
New Product Introductions
Market Trends
Service Bulletins
Microsoft Word
Microsoft Excel
Lotus Notes
Microsoft PowerPoint
Internet
Email

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