Application Support
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- 5+ years of Application Support, Production Support, Platform Support, or DevOps Support experience.
- Posting language
- English
- Posted
Original job description
Job Summary
Seeking an experienced Application Support Analyst / Platform Support Engineer to support mission-critical banking applications and infrastructure platforms. The successful candidate will be responsible for ensuring application stability, production support, incident resolution, change implementation, release coordination, and platform monitoring across distributed environments.
The ideal candidate will possess hands-on experience with Red Hat OpenShift, Linux, AutoSys, FeedHub, Certificate Management, CI/CD tools, and Production Support operations, along with strong exposure to incident management, change management, and on-call support.
This role requires close collaboration with Development, Infrastructure, DevOps, Security, and Business Support teams to maintain high availability, reliability, and operational excellence for business-critical banking systems.
Key Responsibilities
Application & Production Support
Provide Level 6 production application support for critical banking applications.
Monitor system health, application availability, and platform performance.
Investigate and resolve production incidents within established SLA timelines.
Perform root cause analysis (RCA) for recurring production issues.
Coordinate application recovery activities during incidents and outages.
Ensure maximum uptime and reliability of critical banking systems.
Support application deployments and environment maintenance activities.
OpenShift Platform Support
Manage and support applications deployed on Red Hat OpenShift containers.
Linux Administration & Support
Perform Linux server support and troubleshooting activities.
FeedHub & Integration Support
AutoSys Scheduler Support
Certificate Management
CI/CD & Release Management
Incident & Change Management
Monitoring & Operational Excellence
Required Qualifications
5+ years of Application Support, Production Support, Platform Support, or DevOps Support experience.
Strong experience supporting mission-critical enterprise applications.
Hands-on experience with Red Hat OpenShift.
Strong Linux administration and troubleshooting experience.
Experience supporting AutoSys scheduling environments.
Experience with FeedHub integrations and operational support.
Experience managing SSL/TLS certificates and certificate lifecycle management.
Hands-on experience with CI/CD tools:
Jenkins
Azure DevOps
Previous experience working within large Canadian banking environments.
More about this job
Responsibilities
Provide Level 6 production support for mission-critical banking applications and ensure system stability through monitoring and incident resolution. Collaborate with cross-functional teams to manage deployments, releases, and operational excellence.
Requirements
Requires 5+ years of experience in production or platform support within enterprise environments, specifically in the banking sector. Candidates must possess hands-on expertise in Red Hat OpenShift, Linux administration, and CI/CD tools.
Skills
- Application Support
- Production Support
- Red Hat OpenShift
- Linux Administration
- AutoSys
- FeedHub
- Certificate Management
- CI/CD
- Jenkins
- Azure DevOps
- Incident Management
- Change Management
- System Monitoring
- Root Cause Analysis
- Banking Systems
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Finance & Accounting
- Customer Service & Support
Keywords
- Application Support
- Production Support
- Platform Support
- Red Hat OpenShift
- Linux
- AutoSys
- FeedHub
- Certificate Management
- CI/CD
- Jenkins
- Azure DevOps
- Incident Management
- Change Management
- Banking
- DevOps
- Infrastructure
- System Monitoring
- Root Cause Analysis
- SSL/TLS
- High Availability