Application Support Specialist
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- 5+ years of Application Support, Production Support, Platform Support, or DevOps Support experience.
- Posting language
- English
- Posted
Original job description
Job Summary
Seeking an experienced Application Support Analyst / Platform Support Engineer to support mission-critical banking applications and infrastructure platforms. The successful candidate will be responsible for ensuring application stability, production support, incident resolution, change implementation, release coordination, and platform monitoring across distributed environments.
The ideal candidate will possess hands-on experience with Red Hat OpenShift, Linux, AutoSys, FeedHub, Certificate Management, CI/CD tools, and Production Support operations, along with strong exposure to incident management, change management, and on-call support.
This role requires close collaboration with Development, Infrastructure, DevOps, Security, and Business Support teams to maintain high availability, reliability, and operational excellence for business-critical banking systems.
Key Responsibilities
Application & Production Support
Provide Level 6 production application support for critical banking applications.
Monitor system health, application availability, and platform performance.
Investigate and resolve production incidents within established SLA timelines.
Perform root cause analysis (RCA) for recurring production issues.
Coordinate application recovery activities during incidents and outages.
Ensure maximum uptime and reliability of critical banking systems.
Support application deployments and environment maintenance activities.
OpenShift Platform Support
Manage and support applications deployed on Red Hat OpenShift containers.
Linux Administration & Support
Perform Linux server support and troubleshooting activities.
FeedHub & Integration Support
AutoSys Scheduler Support
Certificate Management
CI/CD & Release Management
Incident & Change Management
Monitoring & Operational Excellence
Required Qualifications
5+ years of Application Support, Production Support, Platform Support, or DevOps Support experience.
Strong experience supporting mission-critical enterprise applications.
Hands-on experience with Red Hat OpenShift.
Strong Linux administration and troubleshooting experience.
Experience supporting AutoSys scheduling environments.
Experience with FeedHub integrations and operational support.
Experience managing SSL/TLS certificates and certificate lifecycle management.
Hands-on experience with CI/CD tools:
Jenkins
Azure DevOps
Previous experience working within large Canadian banking environments.
More about this job
Responsibilities
The role involves providing production support for mission-critical banking applications and managing the Red Hat OpenShift platform. Key duties include incident resolution, root cause analysis, and collaborating with DevOps and Security teams to ensure high system availability.
Requirements
Candidates must have over 5 years of experience in application or platform support, specifically with Linux and Red Hat OpenShift. Proficiency in AutoSys, FeedHub, and CI/CD tools like Jenkins or Azure DevOps is required, preferably within a Canadian banking environment.
Skills
- Red Hat OpenShift
- Linux Administration
- AutoSys
- FeedHub
- Certificate Management
- CI/CD
- Production Support
- Incident Management
- Change Management
- Jenkins
- Azure DevOps
- Root Cause Analysis
- SLA Management
- Platform Monitoring
- Release Coordination
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Finance & Accounting
- Consulting
- Customer Service & Support
Keywords
- Application Support
- Platform Support Engineer
- Banking Applications
- Red Hat OpenShift
- Linux
- AutoSys
- FeedHub
- SSL/TLS Certificates
- CI/CD
- Jenkins
- Azure DevOps
- Incident Management
- Change Management
- Root Cause Analysis
- SLA
- High Availability
- Production Support
- Containers
- Operational Excellence
- Canadian Banking