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Added 17 mins ago
T
Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
- Full-time
Develop and maintain technical architecture artifacts, solution designs, integration specifications, deployment strategies, and operational support documentation.
Added 32 mins ago
Software Development Manager, Alexa Connections
Amazon
Toronto, ON
· Work closely with the engineers to architect and develop the best technical design and tradeoffs and partner with Engineering teams for end-to-end solutions for best customer experience
Added 1 hour ago
LI
Technology Architect
Lotus IT Solutions
Toronto, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement (Community Services Cluster) is seeking a Senior Technology Architect to support a large, distributed cross-platform…
Added 1 hour ago
I
Services Technician
Insight
Toronto, ON
- Full-time
The Services Technician reports to the Services Lead. The Services Technician analyst is responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices…
Added 2 hours ago
M
Data Center Technician
Microsoft
Toronto, ON
- $59,700 to $95,700 CAD / year
- Full-time
Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of…
Added 2 hours ago
C
Customer Service / Technical Support Rep (On-Site)
Concentrix
Dartmouth, NS
- Full-time
Join a world-class team in Dartmouth, NS, as a Customer Service / Tech Support Rep! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and…
Added 2 hours ago
FS
Field Support Technician
FA Servers Inc.
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
You will be responsible for managing and coordinating day-to-day operations and support for end users at a remote client site. Additionally, you will act as the main liaison between our end…
Added 3 hours ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
Troubleshoot hardware, software, network, remote-access, application and user-access issues; resolve where possible or coordinate with the appropriate support team.
Added 3 hours ago
EG
Event Operations Manager- Edmonton Convention Center
Encore Global
Edmonton, AB
- Full-time
Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the…
Added 3 hours ago
A
AI Architect, Manager
Avanade
Toronto, ON
- Full-time
Experience with AI (algorithms, AI-on-chip, AI hardware accelerators), Machine Learning (frameworks such as TensorFlow, CUDA, ONNX, Caffe, etc. preferred), Computer Vision and other Azure…
Added 4 hours ago
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Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 4 hours ago
MC
IT Contract Analyst
MatchBox Consulting Group
Calgary, AB
- Contract
This role focuses on strategic sourcing and contract management for technology-related goods and services, including software applications, IT hardware, and professional services. The…
Added 4 hours ago
R
Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Support Contract Lifecycle alignment between T&I contracts, rapid technology shifts, market changes, compliance readiness, and financial forecasting.
Added 5 hours ago
B
Business Analyst, Security Education
BMO
Toronto, ON · FCP
- Full-time
Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations…
Added 5 hours ago
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sales associate, plumbing
RONA
Saguenay, QC · Chicoutimi, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 5 hours ago
R
sales associate, building materials
RONA
Saguenay, QC · Chicoutimi, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 5 hours ago
R
Merchandising Service Associate-3
RONA
Fort McMurray, AB
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 5 hours ago
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Hardware & Tools sales, part time
RONA
Winnipeg, MB
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 5 hours ago
R
Flooring sales, part time
RONA
Winnipeg, MB
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 5 hours ago
E
Production Microscope Soldering Technician
Evertz
Burlington, ON
- Full-time
Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and…
Added 5 hours ago
A
Microelectronics Packaging Design Engineer
Actalent
Ottawa, ON · Kanata, ON
- $110,000 to $160,000 CAD / year
- Full-time
Lead and mentor junior members of the microelectronics design team, providing technical oversight, guidance, and support in day-to-day engineering activities.
Added 5 hours ago
BM
Manager, IT On Site Support
Baker McKenzie
Toronto, ON
- $81,000 to $90,700 CAD / year
The Manager, IT On Site Support is responsible for ensuring the reliable operation of end-user technology, office systems, and collaboration tools to enable attorneys and business…
Added 5 hours ago
NC
Order Fulfillment Specialist
net2phone Canada
Ottawa, ON
- $45,000 to $48,000 CAD / year
- Full-time
We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and…
Added 5 hours ago
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Console Operator
Kyndryl
Regina, SK
- Full-time
Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers. Maintain the highest standard of quality on all services and communications with the client base.
Added 5 hours ago
E
IT Operations & Procurement Coordinator - 6 Months Fixed Term
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
Support the purchase of laptops, workstations, monitors, peripherals, networking equipment, software, and other IT products and services.

Kyndryl

Console Operator

Regina, SK, Canada

Bi-Weekly Salary: $2,434.23 - $2,906.78 · Full-time

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Job details

Pay: Bi-Weekly Salary: $2,434.23 - $2,906.78
Job type: Full-time
Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people - Kyndryls - that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Position: Console Operator

Bi-Weekly Salary: $2,434.23 - $2,906.78

Division: Infrastructure Operations

Manager: Oyebode Yebisi

Location: Regina, SK

The Console Operator position operates a computer console, service desk and all peripheral equipment with a high level of competence. This position is responsible for successful completion of workload, batch schedules, online systems, outage recovery, monitoring/interaction of all multi-platform systems and providing Tier 1.5 level troubleshooting for all end user complaints.

This position takes independent action according to procedures in response to system prompting and messages, which requires a degree of judgement.

The incumbent will be required to work on a rotating shift schedule including evenings and weekends and will operate independently during a shift.

Responsibilities

7x24 Monitoring of system / batch processing and recovery actions.
Use Incident / Problem Management Process to report application delays affecting online availability to escalate as required.
Answer calls from Support, Call Centers and Customers; open necessary tickets, engage support and follow escalation procedures.
End-to-end management of incidents, major incidents, problems, and changes while meeting established SLAs (Service Level Agreements).
Resolve complex customer complaints and requests received via service channels including phone calls, emails and Service Now using the ITIL incident management process.
Perform System IPLs / Reboots and System Audits quickly, efficiently and correctly as outlined in the procedures.
Ensure production/batch schedules are understood, communicated and adhered to. Enact instructions as given by support analysts and/or client analysts.
Perform system, network and application outage recovery procedures across multi-platforms.
Resolve scheduling (both non-application root cause analysis and change management) issues as per documented re-start instructions.
Monitor Job Schedulers and develop and recommend changes to scheduler database.
Ensure that the systems are available and performing efficiently. Identify system malfunctions and ability to initiate corrective action to maintain schedules and service levels.
Create Incidents / Problems for batch abends and system issues with relevant information.
Perform off-shift temporary scheduling changes and program promotions (ad-hoc requests).
Handling password reset requests, account lockout issues, and account reactivation for customers.
Configure VPN client on customer workstations and troubleshoot complex connection issues.
Provide in-depth hardware troubleshooting for monitors, workstations, phones and printers. Maintain the highest standard of quality on all services and communications with the client base.
Participate in planning and execution of Disaster Recovery Exercises and various projects.
Update and maintain Console Operations process documentation and audit compliance.
Perform System recycles as required for Change and Recovery Management.
Participate in all Major Incident calls for incidents associated with the Mainframe environment.
Pro-actively identify potential problem situations and ensure corrective action is taken to minimize outages. And identity areas for improvement.
Execute checklists when applicable and ensure they are complete and accurate.
Service Requests are all received and completed according to the Change Management Process.
Perform other related duties as required and assigned.

Who You Are

Qualifications

Experience in console operations or other related experience.
Completion of Grade 12 supplemented by scheduled courses in computer operations or an equivalent combination of experience and training.

Key Skills & Abilities

The following skills and abilities are considered an asset for this position:

Ability to work rotating schedules, which includes 12-hour shifts, evenings and/or weekends.
Working knowledge of the operation of a large-scale computer and its associated equipment and the conditions that may occur and the remedial action necessary.
Working knowledge of all available tools for controlling the Mainframe system environments at ISM.
Knowledge of all customers’ production work and ability to interact professionally with customers.
Knowledge of all operating systems, sub-systems, software/applications and services offered, as well as their recovery procedures.
Ability to work both independently and in a team environment.
Display technical interest and possess ability to respond to abnormal system conditions.
Superior interpersonal skills with a combination of good oral and written communications skills.

*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job - it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health - because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute - you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here - and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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More about this job

Responsibilities

The Console Operator is responsible for 24/7 monitoring of system and batch processing, including incident management and outage recovery across multi-platform environments. They also provide Tier 1.5 troubleshooting for end-user complaints and ensure adherence to production schedules and change management processes.

Requirements

Candidates must have experience in console operations or related fields and have completed Grade 12 with relevant computer operations coursework. The role requires the ability to work rotating shifts, including evenings and weekends, and proficiency in managing large-scale computer systems.

Skills

Console operations
Mainframe system environments
Incident management
Problem management
Change management
System monitoring
Batch processing
Troubleshooting
Hardware maintenance
Service desk operations
ITIL
Disaster recovery
VPN configuration
System audits
Communication skills
Interpersonal skills

Benefits

Well-being programs
Financial health support
Mental health support
Physical health support
Social health support
Learning opportunities
Coaching

Visa sponsorship

Not detected in the job text

Hiring contact

Oyebode Yebisi

Keywords

Console Operator
Mainframe
Batch processing
Incident management
Problem management
Change management
Service Now
ITIL
System monitoring
Disaster recovery
VPN
Hardware troubleshooting
Infrastructure operations
System IPL
System audits
Tier 1.5 support
Workload scheduling
Outage recovery
Multi-platform systems
Technical support

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