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Added 5 mins ago
U
Brake/Tire specialist
U-Haul
Halifax, NS
- Full-time
As a U-Haul Brake and Tire Technician, you will use U-Haul Company’s proprietary technology to assess and care for field vehicles. U-Haul will provide the support and tools you need to…
Added 21 mins ago
NS
Orthotic Technician Graduate - Rehabilitation and Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Volunteer
Reporting to the Manager of Assistive Technology, and under the direction of Certified Clinician or Registered Technician, the Orthotics technical intern participates as a learner member of…
Added 21 mins ago
NS
Orthotic Clinician Graduate - Rehabilitation and Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Volunteer
Reporting to the Manager of Assistive Technology, and under the direction of Certified Clinician, the clinical resident participates as a learner member of the clinical health team…
Added 21 mins ago
NS
Certified Orthotist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Manager of Assistive Technology, as a member of a multi-disciplinary team the Certified Orthotist provides a diverse range of clinical interventions to a pediatric and…
Added 35 mins ago
Orthotic Technician Graduate - Rehabilitation and Supportive Care Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager of Assistive Technology, and under the direction of Certified Clinician or Registered Technician, the Orthotics technical intern participates as a learner member of…
Added 35 mins ago
Orthotic Clinician Graduate - Rehabilitation and Supportive Care Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager of Assistive Technology, and under the direction of Certified Clinician, the clinical resident participates as a learner member of the clinical health team…
Added 2 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 2 hours ago
SH
Material Management Technician
Shared Health-Soins Communs
Brandon, MB
- Full-time
Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 3 hours ago
MP
Dual License Maintenance Technician
Mother Parkers Tea & Coffee
Mississauga, ON
- $47.69 CAD / hour
- Full-time
…largest retailers and foodservice chains, we use state-of-the-art technology and new product innovation to help our customers grow their business and deliver superior products to their…
Added 8 hours ago
UO
Scientific Research and Development Internship
University of Alaska Fairbanks Petroleum Engineering
Edmonton, AB
- Volunteer
…projects and activities, while receiving meaningful scientific, technology, and business-specific training. Interns will receive training in a variety of scientific/technical areas,…
Added 8 hours ago
UO
Scientific Research and Development Internship
University of Alaska Fairbanks Petroleum Engineering
Edmonton, AB
- Volunteer
…projects and activities, while receiving meaningful scientific, technology, and business-specific training. Interns will receive training in a variety of scientific/technical areas,…
Added 8 hours ago
K
Desk Side Support Technician
Kyndryl
Montreal, QC
- Full-time
Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline (or equivalent practical experience).
Added 8 hours ago
P
Field Service Technician | Security Systems (GTA-FST002)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Join a global leader in security solutions and advance your career in field service technology! 🚀
Added 8 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 8 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 8 hours ago
C
Service Manager
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Added 8 hours ago
Material Management Technician
Winnipeg Regional Health Authority
Brandon, MB
Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
Added 9 hours ago
R|
Animal Health Technician - Part-time Occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Provides information to PIs and Research staff concerning animal health, administration of treatment, techniques and animal use protocols,
Added 9 hours ago
1
IT Support Technician
123Dentist
Brossard, QC
- $68,000 to $78,000 CAD / year
- Full-time
…500 clinics and 10,000 team members across the country. Our Information Technology team plays an essential role in supporting the daily operations of our dental clinics, laboratories, and…
Added 9 hours ago
TU
Clinical Research Assistant
The University of British Columbia
Vancouver, BC
- Part-time
Non Union Salaried - Research Assistant /Technician 3
Added 10 hours ago
R6 Process Equipment Technician 1 - 12 month-term
BWXT
Ottawa, ON
As a Process Equipment Technician, supports new and existing production processes in Nuclear Medicine, Industrial Irradiation and Chalk River Facilities with problem solving and mechanical…
Added 11 hours ago
DR
Systems Support Coordinator
Durham Region (The Regional Municipality of Durham)
Whitby, ON
- Full-time
A diploma in Computer Systems Technician or related discipline or equivalent combination of education and experience
Added 12 hours ago
KD
Technicien en Automatisation et Contrôle | Automation and Control Technician
Keurig Dr Pepper
Montreal, QC
- Full-time
The Automation and Control Technician is responsible for ensuring the proper operation, maintenance, troubleshooting, and improvement of automation and control systems for production…
Added 12 hours ago
H
Service Coordinator, Security
Houle
Calgary, AB
- Full-time
Please note, this is NOT an INFORMATION TECHNOLOGY role.

Kyndryl

Desk Side Support Technician

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Experience: 5+ years of hands-on experience providing IT support in an enterprise or customer-facing corporate environment.
Posting language: English
Posted: Nov 3, 2026

Original job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people - Kyndryls - that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Join our team of client-facing tech enthusiasts dedicated to delivering hands-on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you're not just a problem solver – you're a technology hero.

Picture yourself in a role where you're the go-to expert for Level 2 technical support, tackling hands-on and remote challenges across desktops, laptops, docking stations, monitors, printers, and peripherals. You’ll play a pivotal part in device lifecycles by executing workstation imaging, software deployments, asset management, and hardware refresh activities. Day-to-day, your technical acumen will shine as you diagnose and resolve complex hardware, operating system, VPN, and network connectivity hurdles, while championing productivity through expert support of the Microsoft 365 ecosystem - including Outlook, Teams, OneDrive, and core Office apps.

Showcasing your depth in Windows 10 and 11 environments, you’ll make technology friction disappear with ease. Beyond virtual troubleshooting, you'll be actively involved in the physical workspace - leading office moves, desk setups, cable management, and workstation standardization to ensure seamless, ergonomic end-user environments.\\ In this role, you’ll collaborate within a vibrant ecosystem alongside internal Kyndryl squads and key alliance partners like Microsoft, escalating specialized issues when necessary while maintaining meticulous ticket documentation to consistently hit SLA and XLA targets.

At Kyndryl, we’re all about progress, security, and continuous improvement. You'll be right at the forefront, strictly upholding corporate IT security and data compliance policies while recognizing opportunities for modernization and automation within your realm. You are empowered to bring your creative side by presenting innovative ideas that enhance the end-user experience, optimize workflows, and drive cost savings.

If you're someone who thrives on teamwork, takes pride in hands-on craftsmanship, and embraces the ever-evolving tech landscape, you'll love being part of a team focused on deploying the latest and greatest in technology.

Join us as Deskside Support, where every day is a tech adventure, and you're the hero who keeps the digital world spinning smoothly. Your journey begins here.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization – Kyndryl is dedicated to your professional journey.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

Experience: 5+ years of hands-on experience providing IT support in an enterprise or customer-facing corporate environment.
OS & Environment: Proven administration experience supporting Windows 10 and Windows 11 enterprise environments.
Application Ecosystem: Hands-on experience administering and supporting the Microsoft 365 suite.
Hardware & Tooling: Strong background in hardware diagnostics/repair, remote management tools, peripheral/printer troubleshooting, and imaging/deployment platforms.
Communication: Exceptional verbal, written, and interpersonal communication skills across in-person, phone, and written channels.
Physical Requirements:Ability to lift, carry, and move IT hardware and objects weighing up to 20 lbs (9 kg).Ability to bend, reach, kneel, and work under desks for cable management, power hookups, and equipment installations.Ability to move between local office floors, work areas, and campus locations as required.

Preferred Skills and Experience

Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline (or equivalent practical experience).
Relevant industry certifications (e.g., CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, or ITIL v4).
Familiarity with enterprise ticketing tools (such as ServiceNow) and modern device management/imaging solutions (such as Microsoft Intune/MECM).

This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job - it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health - because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute - you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here - and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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More about this job

Responsibilities

Provide hands-on and remote Level 2 support for end users, including executive support, by diagnosing and resolving hardware, operating system, Microsoft 365, VPN, and network issues. Manage workstation imaging, software deployments, assets, hardware refreshes, office setups, ticket documentation, security compliance, and opportunities to improve or automate support workflows.

Requirements

Requires at least five years of hands-on IT support experience in an enterprise or customer-facing corporate environment, administration experience with Windows 10 and 11, and practical Microsoft 365 support experience. Candidates need strong hardware, remote management, peripheral troubleshooting, and imaging skills, excellent communication, the ability to handle physical equipment and workspace tasks, and fluency in French and English; a relevant degree and certifications are preferred.

Skills

Level 2 Technical Support
Windows 10 and 11 Administration
Microsoft 365 Support
Hardware Diagnostics and Repair
Remote Management Tools
Peripheral and Printer Troubleshooting
Workstation Imaging and Deployment
Asset Management
VPN and Network Troubleshooting
Microsoft Intune and MECM
ServiceNow
Ticket Documentation
SLA and XLA Management
IT Security and Data Compliance
Customer Service
English and French Communication

Benefits

Health and Well-Being Programs
Professional Development
Certification and Learning Opportunities
Coaching

Visa sponsorship

Not detected in the job text

Keywords

Level 2 Technical Support
Deskside Support
Windows 10
Windows 11
Microsoft 365
Outlook
Microsoft Teams
OneDrive
Office Applications
Hardware Diagnostics
Hardware Repair
Remote Management Tools
Printers
Peripherals
Workstation Imaging
Software Deployment
Asset Management
Hardware Refresh
VPN
Network Connectivity
Microsoft Intune
MECM
ServiceNow
ITIL v4
CompTIA A+
Endpoint Administration
Ticket Documentation
SLA
XLA
IT Security and Data Compliance

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