Jobs in Canada

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Added 1 day ago
Lead Solutions Architect, Enterprise Technology Services
Manulife
Toronto, ON
Full-time
The Lead Solutions Architect is a senior technical leader who partners with Manulife business, product, operations, and external partners to design and deliver secure, scalable, and…
Added 2 days ago
Senior ServiceNow Tech Lead
N2P Systems
Vancouver, BC
$120,000 to $130,000 CAD / year
Full-time
Lead the technical delivery and ongoing application support of ServiceNow capabilities across ITSM, ITOM, CMDB, and SecOps.
Added 2 days ago
Senior ServiceNow Developer and Administrator
MNP
AB · Calgary, AB
Full-time
Lead the administration, maintenance, and continuous improvement of MNP's ServiceNow platform
Added 11 days ago
ServiceNow Architect
Kyndryl
Montreal, QC
Contract
We are seeking an experienced ServiceNow Solutions Architect to lead the architecture, design, implementation, and optimisation of enterprise ServiceNow solutions. The successful candidate…
Added 1 month ago
Oracle Fusion OTBI Lead Technical Consultant
HCLTech
Mississauga, ON
Full-time
Experienced ServiceNow Developer cum Architect with strong expertise in ServiceNow platform architecture, custom development, integrations, and SNOW AI capabilities. The ideal candidate…
Added 1 month ago
Technical Lead - Senior - ServiceNow
J&M Group
Vancouver, BC
Full-time
Lead ServiceNow technical delivery and application management.
Added 5 months ago
ServiceNow Practice Pre-Sales Consultant
Compugen Inc
Canada
Full-time
The ServiceNow Pre‑Sales Solution Consultant is responsible for partnering with sales to understand customer challenges and design compelling ServiceNow solutions that demonstrate clear…
Added 5 months ago
ServiceNow Developers and Architects (Future Opportunity)
OXARO Inc.
Ottawa, Ontario
Contract
Lead ServiceNow solution design and technical architecture
Added 1 month ago
BSA Practice Lead
Scotiabank
Toronto, ON
Lead requirements and design across ITSM (Incident, Problem, Change, Release, Request), ITAM (HAM/SAM lifecycle, inventory, entitlement), ITOM (Discovery, CMDB, Service Mapping, Event Mgmt).

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Kyndryl

ServiceNow Architect

Montreal, QC, Canada

Job type: Contract
Apply by: Oct 16, 2026
Experience: 8+ years of ServiceNow experience, including solution architecture and enterprise implementations.
Posting language: English
Posted: Sep 16, 2026

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Original job description

ServiceNow Solutions Architect

Location: Remote / Hybrid Montreal

Type: 12 months Contract

Position Overview

We are seeking an experienced ServiceNow Solutions Architect to lead the architecture, design, implementation, and optimisation of enterprise ServiceNow solutions. The successful candidate will provide technical leadership across multiple ServiceNow modules, ensuring scalable, secure, and business-aligned solutions while driving platform governance, integration, and digital transformation initiatives.

Key Responsibilities

Architect, design, and lead the implementation of ServiceNow solutions across multiple modules, including:

IT Service Management (ITSM)
Customer Service Management (CSM)
IT Operations Management (ITOM)
IT Asset Management (ITAM)
CMDB / CSDM
Service Mapping
Service Portal
Knowledge Management
Change Management
Virtual Agent
HR Service Delivery (HRSD) and Integrated Risk Management (IRM) (preferred)

Define ServiceNow platform architecture, standards, governance frameworks, and best practices.
Lead technical design workshops and translate business requirements into scalable ServiceNow solutions.
Design and oversee integrations with enterprise applications using REST APIs, Integration Hub, MID Servers, and third-party platforms.
Architect CMDB, CSDM, Discovery, Service Mapping, and Asset Management solutions to support enterprise service visibility and governance.
Provide hands-on leadership for platform customisation, workflow automation, and solution development using JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
Establish technical roadmaps, upgrade strategies, and platform optimisation initiatives.
Review solution designs, architecture deliverables, code quality, security, performance, and scalability.
Mentor ServiceNow developers and administrators while promoting platform excellence and continuous improvement.
Collaborate with business stakeholders, product owners, and delivery teams to ensure successful project execution.

Required Qualifications

8+ years of ServiceNow experience, including solution architecture and enterprise implementations.
Proven experience leading end-to-end implementations across multiple ServiceNow modules.
Strong expertise in ServiceNow architecture, platform governance, and technical design.
Deep knowledge of one or some of the following: ITSM, ITOM, ITAM, CSM, CMDB, CSDM, Service Mapping, and Service Portal.
Experience designing enterprise integrations using REST APIs, Integration Hub, and external systems.
Strong understanding of ServiceNow technical architecture, security, data models, and performance optimisation.
Experience leading technical teams in large-scale ServiceNow transformation programs.

Need to have one of the below certification

ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Master Architect (CMA)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS)

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More about this job

Responsibilities

Lead the architecture, design, and implementation of enterprise ServiceNow solutions across multiple modules. Drive platform governance, technical roadmaps, and integrations with enterprise applications to support digital transformation.

Requirements

Requires 8+ years of ServiceNow experience with a proven track record in solution architecture and enterprise implementations. Must hold at least one professional ServiceNow certification such as CTA, CMA, CSA, CAD, or CIS.

Skills

ServiceNow Architecture
ITSM
ITOM
ITAM
CSM
CMDB
CSDM
Service Mapping
Service Portal
Integration Hub
REST APIs
JavaScript
Flow Designer
HRSD
IRM
Platform Governance

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Solutions Architect
ITSM
ITOM
ITAM
CSM
CMDB
CSDM
Service Mapping
Service Portal
Knowledge Management
Change Management
Virtual Agent
HRSD
IRM
REST APIs
Integration Hub
MID Servers
JavaScript
Flow Designer
Business Rules
Client Scripts
UI Policies
UI Actions
Script Includes
CTA
CMA
CSA
CAD
CIS

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