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Added 7 mins ago
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Senior Manager, Global Retail Talent Development
ARC'TERYX
North Vancouver, BC
- Full-time
As the Senior Manager, Global Retail Talent Development, you will lead the development and evolution of Arc’teryx’s global retail learning portfolio, helping our retail organization build…
Added 7 mins ago
CO
Engineering Project Technologist (Design & Construction)
City of Delta
Vancouver, BC · City Hall, British Columbia
- Full-time
- Temporary
We have an exciting opportunity for a Temporary Full Time Engineering Project Technologist to join the Engineering department for approximately 13 months. You will work in a supportive team…
Added 12 mins ago
PL
Project manager, construction
POWER LINE ELECTRIC LTD.
Guelph, ON
- From $55.56 CAD / hour
- Full-time
- On-site
Prepare and submit construction project budget estimates
Added 22 mins ago
TG
Technology Portfolio Manager (Global Technology Solutions)
TMX Group
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
The Technology Portfolio Manager is a critical role responsible for overseeing the successful execution and delivery of projects and initiatives for a specific group or groups. This…
Added 22 mins ago
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Technical Project Manager
Raise
Oakville, ON
- Full-time
Technical Project Manager | Oakville, ON (Hybrid) | Full-time, Permanent
Added 22 mins ago
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Operational Excellence Analyst
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Camrose, AB
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Support of all other members of program office and execute activities provided by program office manager
Added 22 mins ago
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Manager
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Moncton, NB · Greater Moncton, NB
- Full-time
We are looking for a Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate with a…
Added 22 mins ago
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Market Research, Product Launch Planning, Product Rollouts, Project…
Added 22 mins ago
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Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Kirkland, QC
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Added 22 mins ago
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Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
Added 22 mins ago
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Omnichannel Engagement Manager
Novartis
Toronto, ON
- Full-time
Added 22 mins ago
MH
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
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Coquitlam, BC
- Full-time
…compliance, and coordination with other departments to ensure project success. The candidate may be required to operate cranes when not required for field supervision. This position reports…
Added 22 mins ago
Operations Engineer
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Spruce Grove, AB
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Added 22 mins ago
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Campbell River, BC
Reporting to the Project Manager, the Field Engineer will work closely with Superintendents, project management, subcontractors, and field crews to support the safe and efficient execution…
Added 22 mins ago
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Supervisor Business Performance & Strategy
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Calgary, AB
- Full-time
Develop recommendations, strategies and project plans by collaborating across Projects, Human Resources (HR) and other key stakeholders, while monitoring milestones, risks, resources and…
Added 22 mins ago
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Operational Excellence Analyst
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AB · Edmonton, AB
- Full-time
Support of all other members of program office and execute activities provided by program office manager
Added 22 mins ago
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Senior Manager Supply Chain
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Whitby, ON
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Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Manager Supply Chain.
Added 22 mins ago
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Technical Sales Manager - Wood Architectural Solutions
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Added 22 mins ago
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CRM specialist (Temporary - 9 Months)
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Montreal, QC
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Added 22 mins ago
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Project Manager II
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Demonstration of successful performance as a Project Manager on one (1) small job or assistant Project Manager or a significant role on medium sized engineering, procurement, fabrication,…
Added 22 mins ago
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Manager, M&A Execution, Human Capital
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Toronto, ON
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The M&A Execution, Human Capital Manager will primarily focus on leading the execution of Human Capital initiatives throughout the M&A lifecycle. The Manager will collaborate with senior…
Added 22 mins ago
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Assistant Manager, Procurement
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Calgary, AB
- Full-time
Reporting to the Procurement Manager, The Assistant Manager balances strategic oversight with operational leadership to drive university-wide procurement excellence. The role will be…
Added 37 mins ago
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Senior Manager, Operational Excellence
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Reporting to the Director, Operational Excellence & Controls, the Senior Manager, Operational Excellence leads the operational transformation and continuous improvement agenda across…
Added 52 mins ago
Production Manager (Supply Chain & Logistics)
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The Production Manager is responsible for the production and delivery of the Company’s products to military and commercial marine navigation customers. The incumbent works closely with…
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Manager, Partner Engagement
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The Manager of Partner Engagement is responsible for managing the day-to-day relationship of an identified set of partners within our smart TV ecosystem, the successful candidate will need…

Kyndryl

Technical Analyst

Victoria, BC, Canada
Regina, SK, Canada

Bi-Weekly Salary: $3188.82 - $3648.92 Division: Technical Engineering Services · Full-time

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Job details

Pay: Bi-Weekly Salary: $3188.82 - $3648.92 Division: Technical Engineering Services
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people - Kyndryls - that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Position: BCGEU Technical Analyst

Pay Range: 21

Bi-Weekly Salary: $3188.82 - $3648.92
Division: Technical Engineering Services

Manager: Aaron Canning

Location: Victoria, BC

Job Type: Regular Full time

The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services provided to all government ministries and agencies. The incumbent supports project and service delivery in a distributed IT infrastructure support system,

including centrally located service desks and support staff, as well as distributed support staff and contractors deployed to client ministry sites throughout the province. The position requires strong technical skills and involves direct contact with pre-approved VIP client staff in order to resolve escalated client problems.

If you have a hands-on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you!

What we offer:

Competitive wage plus yearly salary step increments for the first 5 years in the Job Pay Range classification

Competitive starting vacation with increases to vacation entitlements after the second year and beyond

Alternative Work Arrangement options (which could include work from home, earned days off, temporarily or permanently reduced hours)

Ongoing training and professional development opportunities

Comprehensive extended health and dental benefits for you and your family

Defined benefit pension program (BC Public Service Pension Plan)

Health & wellness programs – lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program

Seasonal events and socials

A robust awards/recognition program

A friendly work environment where your team is always willing to help

A leadership team that actually cares about you and wants you to love your job

Responsibilities

Reviews and analyzes customer service requests and conducts technical and procedural analysis on the less complex requests.

Recommends (to senior staff) appropriate technical and/or procedural solutions to meet client needs.

Receives and resolves, (or assists in the resolution of), assigned Level 2 and 3 tickets forwarded from other service delivery units.

Provides support for pre-approved VIP users, responds to requests, determines actions, and resolves incidents.

Monitors and follows up on assigned incidents until resolution.

Logs VIP calls, incidents, and other service requests. Accepts calls from VIP assistants or other individuals on their behalf and works through the requestor to resolve incidents.

Provides orientation and instruction to VIP customers in systems, applications, and protocols.

Offers direct and flexible contact options to satisfy VIP preferences. Provides remote support to traveling VIPs.

Provides assistive support for VIP’s personally owned assets used for accessing client systems and services.

Performs scheduled VIP support at business events within British Columbia and provides remote support outside British Columbia.

May be required to lift machinery, tools, supplies, and equipment weighing up to 20 kg17. May work non-core hours and provide home support in support of the VIP service commitment.

Analyzes problem trends and recommends problem resolution procedures. Works with other service delivery units in resolving problems.

Conducts testing of application deployments to ensure quality assurance of end product. Reviews, tests, and conducts quality assurance on imaging changes.

Provides client maintenance by ensuring SMS functionality on all desk-tops so that the organization can quickly and cost-effectively provide relevant software and updates to clients.

Participates in the development and documentation of systems standards, configuration standards.

Drafts Technical Information Bulletins for service delivery units and service partners. Provides information sessions as required.

Researches technical information and hardware/software capabilities to recommend improvements.

Coordinates knowledge creation and updates including knowledge structure and tools. Develops and evolves knowledge structure and develops and maintains knowledge templates to gather client and project information.

Publishes knowledge on appropriate knowledge base. Determines level of communications required for the knowledge update and ensures knowledge is disseminated to appropriate staff.

Monitors various system metrics and checklists, generates and/or analyzes various reports including statistical reports related to SLA's, project requests, and operational performance reports.

Conducts problem and trend analysis and makes recommendations to improve operations.

Conducts assessments to determine if negotiated baselines have been met, not met, or exceeded.

Undertakes analysis to determine factors that may have affected the performance and the impacts this performance has had on service levels.

Who You Are

POSITION REQUIREMENTS:

Education and Experience:

Related degree or an equivalent combination of relevant experience, education and/or training.

Technical experience analyzing and resolving complex problems in the following areas:

Windows 10 or later Operating Systems

MacOS issues

Microsoft Office 2019 or later

Active Directory

Microsoft Azure/Entra Active Directory

Microsoft InTune

Mobile Device Management

Microsoft Systems Center Configuration Manager (MSCCM) or later client and software distributions. An equivalent product would be acceptable

Preference will be given to candidates with experience providing support to executive level clients

Key Skills & Abilities

The following skills and abilities are required for this position:

Communication

Communicates effectively both verbally and in writing, ensuring information is clear, concise, accurate and tailored to the audience. Prepares and develops a variety of technical and business materials (e.g., reports, testing results, knowledge base documents) and presents information confidently, responding to questions in real time while maintaining professionalism.

Interpersonal Communication

Builds and maintains effective working relationships with individuals at all levels, including managing challenging interactions and resolving issues. Collaborates within team environments to achieve objectives, contributes actively, and respects diverse perspectives. Provides guidance and coaching to senior stakeholders on technology use while maintaining tact, diplomacy and confidentiality. Maintains a professional presence when supporting executive-level clients and provides feedback to improve processes and procedures.

Organizational

Manages and prioritizes a fluctuating workload independently in dynamic environments. Adapts to changing priorities, deadlines and operational demands while ensuring timely delivery of results and communicating key information and issues to stakeholders.

Research/Analyze & Investigate

Analyzes technical issues, identifies options and develops effective solutions using sound judgment and critical thinking. Conducts research and supports investigations to gather relevant information. Interprets data to identify trends, root causes and anomalies, and contributes to the development and testing of solutions while maintaining high attention to detail.

Information Systems/Business Technology

Uses information technology and software applications to support efficient operations, access and analyze information, and produce clear reports. Applies technology solutions to address business problems and continuously adapts to evolving tools and systems.

Additional information for applicants

To be considered for this position, please complete the following mandatory pre-screening questionnaire along with your application. Mandatory Screening Questionnaire: Technical Analyst (2026)  – Fill out form

Please make sure you provide detailed information as ISM cannot make assumptions about your qualifications.

Your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above.

Workday Career Profiles will be utilized by the hiring panel to assess ISM employee applicant qualifications during the screening process.

This position can be done virtually, however, the candidate has to reside in the Province of British Columbia, due to the union certification requirements.

In addition to regularly scheduled hours and responsibilities, the Technical Analyst must be available to provide after-hours “On Call” support on a rotational basis.

Technical Analyst are periodically required to assist on special projects and emergencies, some of which may occur after core hours. These additional responsibilities are an essential function of the job and are required to ensure continuous operations and minimize disruption to clients.

Technical Analyst might be required to travel to and from customer work sites.

An eligibility list might be created.

This competition and/or eligibility list may be used for other departments of the BC Services Operation of ISM

*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job - it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health - because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute - you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here - and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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More about this job

Responsibilities

The Technical Analyst maintains and enhances desktop infrastructure for government ministries while resolving escalated Level 2 and 3 technical incidents. They also provide direct support to VIP clients, conduct quality assurance on deployments, and manage knowledge documentation.

Requirements

Candidates must possess a related degree or equivalent combination of experience and training in IT infrastructure support. Proficiency in Windows, MacOS, Active Directory, and Microsoft management tools is required, along with strong communication and analytical skills.

Skills

Windows 10
MacOS
Microsoft Office 2019
Active Directory
Microsoft Azure
Microsoft InTune
Mobile Device Management
MSCCM
Technical analysis
Service delivery
Troubleshooting
Quality assurance
Incident management
Communication
Stakeholder management
Problem solving

Benefits

Extended health and dental benefits
Employee and family assistance program
Alternative work arrangement options
Professional development opportunities
Awards and recognition program
Health and wellness programs

Visa sponsorship

Not detected in the job text

Hiring contact

Aaron Canning

Keywords

Technical Analyst
Desktop Infrastructure
Windows 10
MacOS
Microsoft Office 2019
Active Directory
Microsoft Azure
Entra
Microsoft InTune
Mobile Device Management
MSCCM
Service Delivery
Incident Resolution
Quality Assurance
Imaging
SLA
Technical Information Bulletins
Knowledge Base
Trend Analysis
VIP Support
IT Infrastructure
System Metrics
Configuration Standards
Remote Support
Hardware
Software
Hybrid Work
Government Services
Technical Engineering

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