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Added 12 hours ago
B
Technical Program Manager
Bite
Toronto, ON
- $90,000 to $115,000 CAD / year
- Full-time
This is a project management role at its core, with a technical surface area and two immediate priorities.
Added 14 hours ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…Interpersonal Relationships, Marketing Budget Management, Marketing Operations, Market Research, Product Launch Planning, Product Rollouts, Project…
Added 14 hours ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Kirkland, QC
- Full-time
…Interpersonal Relationships, Marketing Budget Management, Marketing Operations, Market Research, Product Launch Planning, Product Rollouts, Project…
Added 14 hours ago
MR
Academic Advisor
Mount Royal University
Calgary, AB
- Part-time
While the Academic Advisor reports centrally through the Manager, Academic Advising, they work in collaboration with their assigned Faculty to ensure their advising practices align with…
Added 14 hours ago
MR
Assistant Manager, Procurement
Mount Royal University
Calgary, AB
- Full-time
Mount Royal University is seeking an Assistant Manager, Procurement to join our Procurement Services Group, located at our Lincoln Park Campus.
Added 15 hours ago
TR
People & Culture (Hybrid)
Traction Rec
Vancouver, BC
- Full-time
This is a hybrid role open to candidates based in the Greater Vancouver area.
Added 15 hours ago
CI
Manager, Sales Governance and Operations
Calian in Space & Technology
Ottawa, ON
- Full-time
We are looking for a Manager, Sales Governance & Operations to play a critical leadership role supporting the governance, operational effectiveness, and growth of the ITCS business. In this…
Added 17 hours ago
A
Chef/Cheffe de Projets, Contrôle des Matières / Project Manager , Material Control
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Your role as Project Manager-Material Control will be to support operations in the implementation of new processes within our Transport, Warehouse and Expediting teams, collaborate with…
Added 17 hours ago
M
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
MSD
Toronto, ON · Kirkland, QC
- Full-time
…Interpersonal Relationships, Marketing Budget Management, Marketing Operations, Market Research, Product Launch Planning, Product Rollouts, Project…
Added 18 hours ago
K
Technical Analyst
Kyndryl
Victoria, BC · Regina, SK
- Full-time
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services…
Added 18 hours ago
SF
Undergraduate Advisor/Administrator
Simon Fraser University
Burnaby, BC
- Full-time
The Advisor/Administrator of Undergraduate Programs collaborates with the Program Manager and Director to provide program administration and operational support for the department in…
Added 19 hours ago
Lead, SAP Functional Solutions (Utility Metering & Customer Technology)
Liberty Utilities
Oakville, ON
Added 20 hours ago
HG
Front Desk Clerk
Hilton Grand Vacations
BC · BC, Canada
- Full-time
…service-provider in the vacation ownership industry. This is a hybrid role assisting housekeeping with cleaning duties as…
Added 20 hours ago
H
Process Innovation Manager
Hexagon
Calgary, AB
- Full-time
Hexagon’s Autonomous Solutions division is looking for a Process Innovation Manager to join our team in Calgary, AB or Morton, IL. Reporting to the Director of Business Operations & PMO,…
Added 21 hours ago
L
Sustainable Energy Advisor - GTA
Lightenco
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Location: Greater Toronto Hamilton Area (GTHA), Ontario – This is a hybrid role, providing flexibility to work from home while regularly attending client sites throughout the GTHA and…
Added 22 hours ago
Manager, Software Engineering
KEV Group
Toronto, ON
We are hiring a Engineering Manager to lead two product-focused engineering teams within KEV’s fundraising portfolio - products that directly support how schools raise and manage critical…
Added 22 hours ago
E
Engineer in Training I Distribution System Planning
Enbridge
Chatham-Kent, ON · Toronto, ON
- Full-time
Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or…
Added 22 hours ago
SF
Coordinator, Granting and Hospital Relations (12-month Contract)
SickKids Foundation
Toronto, ON
- Full-time
The Coordinator, Granting and Hospital Relations sits at the intersection of donor intent, hospital operations, and grant execution, ensuring funds are accurately administered, compliant,…
Added 1 day ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
…enterprise-wide projects, serves as back up to the Portfolio Manager in the area of team…
Added 1 day ago
IH
Clinical Specialist
Interior Health Authority
Vernon, BC
- Full-time
Location: This position offers a hybrid work arrangement within the North Okanagan region.
Added 1 day ago
PH
Data Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Integrations Architecture, the Data Lead is responsible for facilitating the end-to-end data migration process for Workday implementations for the BC Health…
Added 1 day ago
TO
Temporary Operations Clerk (anticipated for up to 4 months)
Town of Whitby
Whitby, ON
- Full-time
Reporting to, and under the direction of the Manager, Administration and Analytics, the Operations Clerk is responsible for providing administrative and communications support to the…
Added 1 day ago
CC
Specialist, Corporate Security
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
In consultation with National manager, Security conduct investigations and audits for assigned area.
Added 1 day ago
AU
Service Manager
Allied Universal
Calgary, AB
- $54,600 to $59,400 CAD / year
- Full-time
Reporting to the Regional General Manager, the Service Manager is responsible for overseeing security operations across the Calgary region. This role ensures high service standards,…
Added 1 day ago
C
Manager Service Operations (PL)-CA
CN
Montreal, QC
- Full-time
…from Monday to Friday and is eligible to participate in CN's hybrid work model. The role requires being available on call 24/7. The role involves managing priorities and delivering work…

Kyndryl

Technical Analyst

Victoria, BC, Canada
Regina, SK, Canada

Bi-Weekly Salary: $3188.82 - $3648.92 Division: Technical Engineering Services · Full-time

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Job details

Pay: Bi-Weekly Salary: $3188.82 - $3648.92 Division: Technical Engineering Services
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people - Kyndryls - that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Position: BCGEU Technical Analyst

Pay Range: 21

Bi-Weekly Salary: $3188.82 - $3648.92
Division: Technical Engineering Services

Manager: Aaron Canning

Location: Victoria, BC

Job Type: Regular Full time

The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services provided to all government ministries and agencies. The incumbent supports project and service delivery in a distributed IT infrastructure support system,

including centrally located service desks and support staff, as well as distributed support staff and contractors deployed to client ministry sites throughout the province. The position requires strong technical skills and involves direct contact with pre-approved VIP client staff in order to resolve escalated client problems.

If you have a hands-on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you!

What we offer:

Competitive wage plus yearly salary step increments for the first 5 years in the Job Pay Range classification

Competitive starting vacation with increases to vacation entitlements after the second year and beyond

Alternative Work Arrangement options (which could include work from home, earned days off, temporarily or permanently reduced hours)

Ongoing training and professional development opportunities

Comprehensive extended health and dental benefits for you and your family

Defined benefit pension program (BC Public Service Pension Plan)

Health & wellness programs – lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program

Seasonal events and socials

A robust awards/recognition program

A friendly work environment where your team is always willing to help

A leadership team that actually cares about you and wants you to love your job

Responsibilities

Reviews and analyzes customer service requests and conducts technical and procedural analysis on the less complex requests.

Recommends (to senior staff) appropriate technical and/or procedural solutions to meet client needs.

Receives and resolves, (or assists in the resolution of), assigned Level 2 and 3 tickets forwarded from other service delivery units.

Provides support for pre-approved VIP users, responds to requests, determines actions, and resolves incidents.

Monitors and follows up on assigned incidents until resolution.

Logs VIP calls, incidents, and other service requests. Accepts calls from VIP assistants or other individuals on their behalf and works through the requestor to resolve incidents.

Provides orientation and instruction to VIP customers in systems, applications, and protocols.

Offers direct and flexible contact options to satisfy VIP preferences. Provides remote support to traveling VIPs.

Provides assistive support for VIP’s personally owned assets used for accessing client systems and services.

Performs scheduled VIP support at business events within British Columbia and provides remote support outside British Columbia.

May be required to lift machinery, tools, supplies, and equipment weighing up to 20 kg17. May work non-core hours and provide home support in support of the VIP service commitment.

Analyzes problem trends and recommends problem resolution procedures. Works with other service delivery units in resolving problems.

Conducts testing of application deployments to ensure quality assurance of end product. Reviews, tests, and conducts quality assurance on imaging changes.

Provides client maintenance by ensuring SMS functionality on all desk-tops so that the organization can quickly and cost-effectively provide relevant software and updates to clients.

Participates in the development and documentation of systems standards, configuration standards.

Drafts Technical Information Bulletins for service delivery units and service partners. Provides information sessions as required.

Researches technical information and hardware/software capabilities to recommend improvements.

Coordinates knowledge creation and updates including knowledge structure and tools. Develops and evolves knowledge structure and develops and maintains knowledge templates to gather client and project information.

Publishes knowledge on appropriate knowledge base. Determines level of communications required for the knowledge update and ensures knowledge is disseminated to appropriate staff.

Monitors various system metrics and checklists, generates and/or analyzes various reports including statistical reports related to SLA's, project requests, and operational performance reports.

Conducts problem and trend analysis and makes recommendations to improve operations.

Conducts assessments to determine if negotiated baselines have been met, not met, or exceeded.

Undertakes analysis to determine factors that may have affected the performance and the impacts this performance has had on service levels.

Who You Are

POSITION REQUIREMENTS:

Education and Experience:

Related degree or an equivalent combination of relevant experience, education and/or training.

Technical experience analyzing and resolving complex problems in the following areas:

Windows 10 or later Operating Systems

MacOS issues

Microsoft Office 2019 or later

Active Directory

Microsoft Azure/Entra Active Directory

Microsoft InTune

Mobile Device Management

Microsoft Systems Center Configuration Manager (MSCCM) or later client and software distributions. An equivalent product would be acceptable

Preference will be given to candidates with experience providing support to executive level clients

Key Skills & Abilities

The following skills and abilities are required for this position:

Communication

Communicates effectively both verbally and in writing, ensuring information is clear, concise, accurate and tailored to the audience. Prepares and develops a variety of technical and business materials (e.g., reports, testing results, knowledge base documents) and presents information confidently, responding to questions in real time while maintaining professionalism.

Interpersonal Communication

Builds and maintains effective working relationships with individuals at all levels, including managing challenging interactions and resolving issues. Collaborates within team environments to achieve objectives, contributes actively, and respects diverse perspectives. Provides guidance and coaching to senior stakeholders on technology use while maintaining tact, diplomacy and confidentiality. Maintains a professional presence when supporting executive-level clients and provides feedback to improve processes and procedures.

Organizational

Manages and prioritizes a fluctuating workload independently in dynamic environments. Adapts to changing priorities, deadlines and operational demands while ensuring timely delivery of results and communicating key information and issues to stakeholders.

Research/Analyze & Investigate

Analyzes technical issues, identifies options and develops effective solutions using sound judgment and critical thinking. Conducts research and supports investigations to gather relevant information. Interprets data to identify trends, root causes and anomalies, and contributes to the development and testing of solutions while maintaining high attention to detail.

Information Systems/Business Technology

Uses information technology and software applications to support efficient operations, access and analyze information, and produce clear reports. Applies technology solutions to address business problems and continuously adapts to evolving tools and systems.

Additional information for applicants

To be considered for this position, please complete the following mandatory pre-screening questionnaire along with your application. Mandatory Screening Questionnaire: Technical Analyst (2026)  – Fill out form

Please make sure you provide detailed information as ISM cannot make assumptions about your qualifications.

Your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above.

Workday Career Profiles will be utilized by the hiring panel to assess ISM employee applicant qualifications during the screening process.

This position can be done virtually, however, the candidate has to reside in the Province of British Columbia, due to the union certification requirements.

In addition to regularly scheduled hours and responsibilities, the Technical Analyst must be available to provide after-hours “On Call” support on a rotational basis.

Technical Analyst are periodically required to assist on special projects and emergencies, some of which may occur after core hours. These additional responsibilities are an essential function of the job and are required to ensure continuous operations and minimize disruption to clients.

Technical Analyst might be required to travel to and from customer work sites.

An eligibility list might be created.

This competition and/or eligibility list may be used for other departments of the BC Services Operation of ISM

*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job - it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health - because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute - you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here - and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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More about this job

Responsibilities

The Technical Analyst maintains and enhances desktop infrastructure for government ministries while resolving escalated Level 2 and 3 technical incidents. They also provide direct support to VIP clients, conduct quality assurance on deployments, and manage knowledge documentation.

Requirements

Candidates must possess a related degree or equivalent combination of experience and training in IT infrastructure support. Proficiency in Windows, MacOS, Active Directory, and Microsoft management tools is required, along with strong communication and analytical skills.

Skills

Windows 10
MacOS
Microsoft Office 2019
Active Directory
Microsoft Azure
Microsoft InTune
Mobile Device Management
MSCCM
Technical analysis
Service delivery
Troubleshooting
Quality assurance
Incident management
Communication
Stakeholder management
Problem solving

Benefits

Extended health and dental benefits
Employee and family assistance program
Alternative work arrangement options
Professional development opportunities
Awards and recognition program
Health and wellness programs

Visa sponsorship

Not detected in the job text

Hiring contact

Aaron Canning

Keywords

Technical Analyst
Desktop Infrastructure
Windows 10
MacOS
Microsoft Office 2019
Active Directory
Microsoft Azure
Entra
Microsoft InTune
Mobile Device Management
MSCCM
Service Delivery
Incident Resolution
Quality Assurance
Imaging
SLA
Technical Information Bulletins
Knowledge Base
Trend Analysis
VIP Support
IT Infrastructure
System Metrics
Configuration Standards
Remote Support
Hardware
Software
Hybrid Work
Government Services
Technical Engineering

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