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Added 1 min ago
OT
Senior Manager, Valuation
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
Reporting to the Director, Valuation, the Senior Manager will be responsible for the execution of OTPP’s semi-annual private investment valuation processes, for the purpose of OTPP’s…
Added 31 mins ago
BC
Financial Analyst
BBA Consultants
Montreal, QC
- Full-time
As a financial analyst, you’ll work with consultants and senior advisors on client engagements and internal initiatives in Canada and internationally. You’ll also build and review financial…
Added 46 mins ago
DI
Incident & Issue Management Analyst - Winter 2027 Co-op/Intern
Definity Insurance Company
Waterloo, ON
- Full-time
As the Co-op Analyst, Incident & Issue Management, you will gain hands-on, end-to-end exposure to the ITIL (IT Infrastructure Library) framework. Working alongside senior analysts and…
Added 1 hour ago
Financial Analyst
the Town of the Blue Mountains
Thornbury, ON
Reporting to the Supervisor of Accounting & Budgets, the Financial Analyst is responsible for supporting the Town's Asset Management and the administration of the Municipal Accommodation…
Added 1 hour ago
P
Service Design Lead
PLATO
Remote, Canada
- $95 to $110 CAD / hour
- Contract
- Remote
Collaborate with Product Planning Leads and the Business Analyst to ensure features are user-centered, technically feasible, and ready for build.
Added 15 hours ago
V
Business Analyst
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled Senior Digital Assets Payments Solution Lead to define and deliver next-generation solutions in tokenized deposits, stablecoins, digital assets,…
Added 15 hours ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Years of Experience: 5+ years for Senior Support Analyst, 2-4 years for Support Analyst
Added 15 hours ago
IH
M365 Senior Analyst
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is looking for a M365 Senior Analyst to join the team on a full time term basis from our Kelowna location. This position is expected to last until the 30th June 2027
Added 15 hours ago
IH
M365 Intermediate Analyst
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is looking for a M365 Intermediate Analyst to join the team on a full time permanent basis from our Kelowna location.
Added 16 hours ago
VB
Senior Business Analyst - Network Infrastructure
Vaco by Highspring
Vancouver, BC
- Contract
Business Analyst - Consulting Statement of Work (SOW)
Added 17 hours ago
PI
Senior Cyber Security Analyst
PENN Interactive
Canada
- Full-time
Conduct vulnerability assessments, prioritize remediation, and validate corrective actions across infrastructure, applications, cloud services, and AI-enabled solutions.
Added 18 hours ago
Analyst, Commercial Services
Inter Pipeline Ltd.
Calgary, AB
Reporting to the Director, Conventional Commercial, the Analyst, is responsible for supporting the management and performance of the conventional pipeline assets - combining financial…
Added 21 hours ago
S
HR Business Partner
Stantec
Calgary, AB
- Full-time
The successful candidate will be a trusted advisor, strategist, consultant, analyst, change agent, and coach. The individual will sit alongside and collaborate with business leaders to…
Added 22 hours ago
C
Applications Development Technology Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 22 hours ago
RC
Renewable Energy Analyst (Remote Working)
Renewable Careers
Canada
- Full-time
Education: A recently completed Bachelor’s or Master’s degree in STEM, Environmental Science, Sustainable Infrastructure, Engineering, Economics, or a related discipline.
Added 22 hours ago
K
Technical Analyst
Kyndryl
Victoria, BC · Regina, SK
- Full-time
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services…
Added 23 hours ago
FP&A Financial Analyst
Alstom
Saint-Bruno, QC
…metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every…
Added 1 day ago
NF
Senior Financial Analyst
New Flyer
Remote, Canada
- Full-time
- Remote
…under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and…
Added 1 day ago
F
Analyst, Infrastructure-Storage & Compute Services
FCT
Oakville, ON
- Full-time
As an Infrastructure Analyst, Storage & Compute Services, you will provide hands-on technical expertise for FCT’s enterprise storage and compute platforms. Reporting to the Team Lead,…
Added 1 day ago
JI
Technical Analyst, Halifax
J.D. Irving, Limited
Moncton, NB
- Full-time
As a Technical Analyst, delivering exceptional customer service that exceeds expectations is top of mind. In this agile and collaborative position, you will competently assist with deskside…
Added 1 day ago
A
Financial Analyst - Financial Assessment
AtkinsRéalis
Montreal, QC
- Full-time
Prepare reports and actively participate in presentations to the senior leadership team.
Added 1 day ago
TC
Temporary Senior Financial Analyst - Asset Management and Financial Planning
The Corporation of the Town of Ajax
Ajax, ON · Town Hall
- Full-time
Reporting to the Supervisor of Financial Planning and working closely with the Supervisor of Infrastructure and Asset Management in the Operations Department, the Senior Financial Analyst…
Added 1 day ago
S
SAP PP/MM Business Analyst
Stella-Jones
Montreal, QC
- Full-time
We are looking for a senior SAP PP/MM Business Analyst to take the reins of our Production Planning and Materials Management landscape. In this high-impact role, you won't just configure…
Added 1 day ago
AS
Lead Analyst, IT Vendor Management - P5
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
Reporting to the Senior Director, Enterprise IT Vendor Management Office (VMO) within Technology's Operational Excellence and Governance organization, the Vendor Lead, Enterprise IT VMO…
Added 1 day ago
SC
Security and Compliance Analyst
samdesk Canada Inc.
Edmonton, AB
- Full-time
We’re hiring a Security & Compliance Analyst to join our Infrastructure & Security team. This role has both technical and administrative work. You’ll help run our SOC 2 Type II program day…

Kyndryl

Technical Analyst

Victoria, BC, Canada
Regina, SK, Canada

Bi-Weekly Salary: $3188.82 - $3648.92 Division: Technical Engineering Services · Full-time

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Job details

Pay: Bi-Weekly Salary: $3188.82 - $3648.92 Division: Technical Engineering Services
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people - Kyndryls - that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Position: BCGEU Technical Analyst

Pay Range: 21

Bi-Weekly Salary: $3188.82 - $3648.92
Division: Technical Engineering Services

Manager: Aaron Canning

Location: Victoria, BC

Job Type: Regular Full time

The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services provided to all government ministries and agencies. The incumbent supports project and service delivery in a distributed IT infrastructure support system,

including centrally located service desks and support staff, as well as distributed support staff and contractors deployed to client ministry sites throughout the province. The position requires strong technical skills and involves direct contact with pre-approved VIP client staff in order to resolve escalated client problems.

If you have a hands-on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you!

What we offer:

Competitive wage plus yearly salary step increments for the first 5 years in the Job Pay Range classification

Competitive starting vacation with increases to vacation entitlements after the second year and beyond

Alternative Work Arrangement options (which could include work from home, earned days off, temporarily or permanently reduced hours)

Ongoing training and professional development opportunities

Comprehensive extended health and dental benefits for you and your family

Defined benefit pension program (BC Public Service Pension Plan)

Health & wellness programs – lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program

Seasonal events and socials

A robust awards/recognition program

A friendly work environment where your team is always willing to help

A leadership team that actually cares about you and wants you to love your job

Responsibilities

Reviews and analyzes customer service requests and conducts technical and procedural analysis on the less complex requests.

Recommends (to senior staff) appropriate technical and/or procedural solutions to meet client needs.

Receives and resolves, (or assists in the resolution of), assigned Level 2 and 3 tickets forwarded from other service delivery units.

Provides support for pre-approved VIP users, responds to requests, determines actions, and resolves incidents.

Monitors and follows up on assigned incidents until resolution.

Logs VIP calls, incidents, and other service requests. Accepts calls from VIP assistants or other individuals on their behalf and works through the requestor to resolve incidents.

Provides orientation and instruction to VIP customers in systems, applications, and protocols.

Offers direct and flexible contact options to satisfy VIP preferences. Provides remote support to traveling VIPs.

Provides assistive support for VIP’s personally owned assets used for accessing client systems and services.

Performs scheduled VIP support at business events within British Columbia and provides remote support outside British Columbia.

May be required to lift machinery, tools, supplies, and equipment weighing up to 20 kg17. May work non-core hours and provide home support in support of the VIP service commitment.

Analyzes problem trends and recommends problem resolution procedures. Works with other service delivery units in resolving problems.

Conducts testing of application deployments to ensure quality assurance of end product. Reviews, tests, and conducts quality assurance on imaging changes.

Provides client maintenance by ensuring SMS functionality on all desk-tops so that the organization can quickly and cost-effectively provide relevant software and updates to clients.

Participates in the development and documentation of systems standards, configuration standards.

Drafts Technical Information Bulletins for service delivery units and service partners. Provides information sessions as required.

Researches technical information and hardware/software capabilities to recommend improvements.

Coordinates knowledge creation and updates including knowledge structure and tools. Develops and evolves knowledge structure and develops and maintains knowledge templates to gather client and project information.

Publishes knowledge on appropriate knowledge base. Determines level of communications required for the knowledge update and ensures knowledge is disseminated to appropriate staff.

Monitors various system metrics and checklists, generates and/or analyzes various reports including statistical reports related to SLA's, project requests, and operational performance reports.

Conducts problem and trend analysis and makes recommendations to improve operations.

Conducts assessments to determine if negotiated baselines have been met, not met, or exceeded.

Undertakes analysis to determine factors that may have affected the performance and the impacts this performance has had on service levels.

Who You Are

POSITION REQUIREMENTS:

Education and Experience:

Related degree or an equivalent combination of relevant experience, education and/or training.

Technical experience analyzing and resolving complex problems in the following areas:

Windows 10 or later Operating Systems

MacOS issues

Microsoft Office 2019 or later

Active Directory

Microsoft Azure/Entra Active Directory

Microsoft InTune

Mobile Device Management

Microsoft Systems Center Configuration Manager (MSCCM) or later client and software distributions. An equivalent product would be acceptable

Preference will be given to candidates with experience providing support to executive level clients

Key Skills & Abilities

The following skills and abilities are required for this position:

Communication

Communicates effectively both verbally and in writing, ensuring information is clear, concise, accurate and tailored to the audience. Prepares and develops a variety of technical and business materials (e.g., reports, testing results, knowledge base documents) and presents information confidently, responding to questions in real time while maintaining professionalism.

Interpersonal Communication

Builds and maintains effective working relationships with individuals at all levels, including managing challenging interactions and resolving issues. Collaborates within team environments to achieve objectives, contributes actively, and respects diverse perspectives. Provides guidance and coaching to senior stakeholders on technology use while maintaining tact, diplomacy and confidentiality. Maintains a professional presence when supporting executive-level clients and provides feedback to improve processes and procedures.

Organizational

Manages and prioritizes a fluctuating workload independently in dynamic environments. Adapts to changing priorities, deadlines and operational demands while ensuring timely delivery of results and communicating key information and issues to stakeholders.

Research/Analyze & Investigate

Analyzes technical issues, identifies options and develops effective solutions using sound judgment and critical thinking. Conducts research and supports investigations to gather relevant information. Interprets data to identify trends, root causes and anomalies, and contributes to the development and testing of solutions while maintaining high attention to detail.

Information Systems/Business Technology

Uses information technology and software applications to support efficient operations, access and analyze information, and produce clear reports. Applies technology solutions to address business problems and continuously adapts to evolving tools and systems.

Additional information for applicants

To be considered for this position, please complete the following mandatory pre-screening questionnaire along with your application. Mandatory Screening Questionnaire: Technical Analyst (2026)  – Fill out form

Please make sure you provide detailed information as ISM cannot make assumptions about your qualifications.

Your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above.

Workday Career Profiles will be utilized by the hiring panel to assess ISM employee applicant qualifications during the screening process.

This position can be done virtually, however, the candidate has to reside in the Province of British Columbia, due to the union certification requirements.

In addition to regularly scheduled hours and responsibilities, the Technical Analyst must be available to provide after-hours “On Call” support on a rotational basis.

Technical Analyst are periodically required to assist on special projects and emergencies, some of which may occur after core hours. These additional responsibilities are an essential function of the job and are required to ensure continuous operations and minimize disruption to clients.

Technical Analyst might be required to travel to and from customer work sites.

An eligibility list might be created.

This competition and/or eligibility list may be used for other departments of the BC Services Operation of ISM

*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job - it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health - because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute - you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here - and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

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More about this job

Responsibilities

The Technical Analyst maintains and enhances desktop infrastructure for government ministries while resolving escalated Level 2 and 3 technical incidents. They also provide direct support to VIP clients, conduct quality assurance on deployments, and manage knowledge documentation.

Requirements

Candidates must possess a related degree or equivalent combination of experience and training in IT infrastructure support. Proficiency in Windows, MacOS, Active Directory, and Microsoft management tools is required, along with strong communication and analytical skills.

Skills

Windows 10
MacOS
Microsoft Office 2019
Active Directory
Microsoft Azure
Microsoft InTune
Mobile Device Management
MSCCM
Technical analysis
Service delivery
Troubleshooting
Quality assurance
Incident management
Communication
Stakeholder management
Problem solving

Benefits

Extended health and dental benefits
Employee and family assistance program
Alternative work arrangement options
Professional development opportunities
Awards and recognition program
Health and wellness programs

Visa sponsorship

Not detected in the job text

Hiring contact

Aaron Canning

Keywords

Technical Analyst
Desktop Infrastructure
Windows 10
MacOS
Microsoft Office 2019
Active Directory
Microsoft Azure
Entra
Microsoft InTune
Mobile Device Management
MSCCM
Service Delivery
Incident Resolution
Quality Assurance
Imaging
SLA
Technical Information Bulletins
Knowledge Base
Trend Analysis
VIP Support
IT Infrastructure
System Metrics
Configuration Standards
Remote Support
Hardware
Software
Hybrid Work
Government Services
Technical Engineering

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