Kiehl's Robson Assistant Store Manager
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- You have 1-3+ years of specialty retail store management experience
- Posting language
- English
- Posted
Original job description
Kiehl’s Since 1851 was founded as an old-world apothecary in New York City’s East Village. Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the country. If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s!
Why Kiehl’s
As An Assistant Store Manager, You Will
Why Kiehl’s
- GROUP INSURANCE. Active and customizable as of your 1st day Basic coverage paid 100% by L’Oréal / Medical + Dental/ 3 coverage levels, individual/family /Life + Accident Insurance/ 2x base salary for each /Optional individual and/or dependent /Short + Long-Term Disability Insurance
- WELLNESS SPENDING ACCOUNT $500/year Employee, spouse, and children Expenses related to all elements of wellbeing, for example: Gym membership, fitness equipment, Childcare expenses, elder care expenses, etc.
- FINANCIAL HEALTH Defined Contribution Pension Plan Defined Benefit Pension Plan Group RRSP Group TFSA
- TELUS HEALTH VIRTUAL CARE 24/7 access to nurses, nurse practitioners, and doctors via the app or website Employee, spouse, and children Paid entirely by L’Oréal.
- LEARNING + DEVELOPMENT FIT Integration/ Integration Roadmap / Training related to your métier / Discovery, Lumina, TTM Extensive Learning Platform Financial
- A very generous employee discount.
As An Assistant Store Manager, You Will
- Support the Store Manager to lead and drive team to achieve store business objectives.
- Demonstrate expert product knowledge (features, benefits, usage) and application techniques. In-depth understanding on service excellence and brand expectation on best-in-class service.
- Lead and drive the team to achieve store retail target by delivering outstanding customer service.
- Keep track on Retail KPIs and prevailing market information.
- Generate sales to achieve individual sales target by applying outstanding service. Maximize selling opportunity by link selling.
- Be responsible for monitoring daily, weekly, monthly operations at point of sale (POS) activities: - POS and Individual Sales Goal Setting
- Follow brand Recruitment procedures to recruit and loyalize customers.
- Responsible to acknowledge/record all customer complain and issues. Ensure complete follow through of all issues and report to management
- Responsible for new BA integration program. Motivate and coach team members.
- You are 18 years or older with a high school diploma
- You have 1-3+ years of specialty retail store management experience
- You have demonstrated success in driving sales by coaching and developing a team
- You are entrepreneurial, resourceful, flexible, and have the ability to solve problems in a timely manner
- You possess strong written and verbal communication skills
- You have a passion for skincare and serving customers
- You are comfortable conducting skin care services on customers’ faces after being trained
- You have a flexible work schedule which includes nights, weekends, and holidays
- High School Diploma is required, Bachelor’s degree preferred
- Physical Environment: Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis
More about this job
Responsibilities
Assist the Store Manager in leading and coaching the team to meet store business objectives, retail targets, and customer service standards. Drive individual and team sales, monitor retail KPIs and point-of-sale operations, support customer recruitment and issue resolution, and oversee new team member integration.
Requirements
Applicants must be at least 18 years old and have a high school diploma, with 1–3 or more years of specialty retail store management experience and demonstrated success coaching teams to drive sales. The role requires strong communication and problem-solving skills, a passion for skincare and customer service, schedule flexibility including nights, weekends, and holidays, and the ability to perform trained skincare services and meet the stated physical demands; a bachelor’s degree is preferred.
Skills
- Retail Store Management
- Sales Growth
- Team Leadership
- Coaching And Development
- Customer Service
- Product Knowledge
- Skincare Services
- Sales Target Achievement
- Link Selling
- Retail KPI Monitoring
- Point-Of-Sale Operations
- Customer Recruitment And Loyalty
- Complaint Resolution
- Team Motivation
- Problem-Solving
- Communication
Benefits
- Group Insurance
- Medical Insurance
- Dental Insurance
- Life Insurance
- Accident Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Wellness Spending Account
- Defined Benefit Pension Plan
- Group Tax-Free Savings Account
- Virtual Healthcare
- Employee Discount
- Learning And Development
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Sales
- Customer Service & Support
Keywords
- Kiehl’s
- Skincare
- Specialty Retail
- Store Management
- Sales Growth
- Customer Service
- Product Knowledge
- Retail Targets
- Retail KPIs
- Link Selling
- Point-Of-Sale Operations
- Customer Recruitment
- Customer Loyalty
- Complaint Resolution
- Team Coaching
- Team Development
- New Employee Integration
- Skin Care Services
- Sales Floor
- Market Information