Medical Omnichannel Manager

Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life Reporting to the Medical Digital & Omnichannel Director, you will sit at the absolute heart of our omnichannel strategy, driving engagement with medical professionals across all LDB brands (CeraVe, La Roche-Posay, SkinCeuticals, Vichy, and skinbetter science).

You Will Lead The Following Key Areas

• Omnichannel Strategy & Cycle Planning: Advise brands on optimal channel mixes to maximize B2B ROI and lead comprehensive cycle planning across medical and field teams.
• HCP360 & Digital Transformation: Own the Medical Customer Data Platform (CDP) roadmap, leading local pilots for clinic staff and pharmacies to power behavioral retargeting.
• B2B Media & Innovation: Oversee the divisional B2B paid media strategy, coordinating agencies to execute targeted lead generation.
• Digital Ecosystems & Content: Execute the digital strategy for Pharmacists (eLearning on LDBPro, DCRM, automated journeys) and drive the localization of medical content.
  
  

We Are Looking For

• Omnichannel Strategy: Deep knowledge of medical marketing landscapes, CRM ecosystems (e.g., Salesforce/Veeva), and e-learning platforms.
• Media Planning: Expertise in paid media planning, full-funnel KPI tracking, and agency coordination.
• Project Management: Proven ability to manage platform roadmaps and collaborate with IT, digital, and global teams.
• Data Fluency: Strong analytical capacity to translate complex metrics into actionable business growth.
• Medical Ecosystem (Asset): Familiarity with scientific terminology, dermocosmetics, or pharmaceutical environments.
  
  

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference
  
  

Who We Are L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.

Today, L’Oréal includes over 9k experts in beauty tech, digital, data and e-comm and is constantly growing. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future.

The mission of L'Oréal Dermatological Beauty is to “Pioneer health and beauty to give the world life changing and sustainable dermatological solutions for all.” Our brands are trusted & recommended by dermatologists, general practitioners and pharmacists all over the world.

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.