Business Systems Associate

Business Systems Associate

Reference #46288

Waterdown, Ontario

About the Role

L3HARRIS WESCAM Manufacturing Engineering team is looking for a new member to act as primary interface to the business with regards to an internally developed web application MES. This role will be active in addressing bugs, maintenance, general concerns and process improvements to the application. To accomplish this the individual will need to elicit and document requirements from business stakeholders, communicate with developers and guide stakeholders through the software development life cycle. The individual will have the opportunity to expand our data visibility by developing Power BI dashboards. As part of this role the individual will become the subject matter expert of the application.

Primary Responsibilities

• Act as the frontline support for MES to resolve issues, create and manage tickets, support resolution of user issues, identify and document bugs and improvement suggestions, and coordinating support with the project Lead for timely resolution
• Own a support request ticketing system. This includes managing volunteers across various shifts
• Lead/participate in techniques outlined by the BABOK to understand the business needs and translate the output into requirements 
• Lead small to medium-sized IT/Operations projects using project management tools and methodologies Design test plans and conduct or support testing for new features and projects to ensure system performance and stability is maintained
• Work directly with MES Product Owner to prioritize feature backlog and maximize value/efficiency in changes
• Provide operations-related data requests, regularly communicate MES system status, progress on tickets, and upcoming changes to shop floor stakeholders and operations leadership
• Use data analysis and root cause investigation to recommend and implement continuous improvement initiatives within MES and related processes
• Create and maintain detailed documentation of MES functionality, bug investigations, and user-facing changes
• Proactively identify areas of system inefficiency and work with cross-functional teams to improve usability and performance
• Provide support during MES downtime or high-impact system incidents
• Collaborate on automation initiatives, including BI Reports, and other relevant tools to enhance efficiency and streamline processes where automation can be incorporated
• Use technical communication skills both written and verbal, dynamic, resourceful team member that is known for sense of initiative, urgency and innovation
• Engage with the shop floor providing updates, clarifying needs and changes, and collecting requirements for changes
• All other tasks as assigned by Manager or Operations Leadership

Desired Skills and Knowledge

• Advanced user of Microsoft tools with an emphasis on DevOps, Excel, PowerBI, T-SQL, and Visio
• Knowledge of Agile methodologies (certification would be considered an asset)
• Excellent technical communication skills both verbal and written
• Excellent organizational and planning/project management skills
• Ability to translate technical data and system changes into clear communication for non-technical stakeholders
• Experience with software testing, test plan creation, and bug documentation
• Experience working with DevOps, Agile workflows, and managing support ticket pipelines
• Demonstrated ability to manage multiple tasks and priorities in a fast-paced, production-focused environment
• A proactive mindset, comfortable taking initiative and working independently
• Knowledge of Continuous Improvement & Lean Manufacturing Principles
• Proficiency in Power BI or equivalent toolsets
• Dynamic, resourceful and are known for sense of initiative (sense of urgency, innovative problem solver)
• Ability to challenge the status quo and provide recommendations with supporting data
• Understanding of business systems architecture
• Ability to influence others, and get momentum for your ideas and direction
• High energy, positive mindset, constantly focused on how to get better
• Ability to learn and grow within a fast-paced environment
• Strong facilitation skills, bringing together cohesive and highly engaged teams, with a focus on cross-functional problem solving (ex. 5 why, fishbone, cause map, etc.)
• Strong presentation skills with the ability to easily explain technical concepts to a non-technical audience
• Lean methodology tools
• 1-3 years of experience in a business analyst, technical support, or operations system’s role
• Experience in an environment that creates/maintains websites
• Must be eligible to meet requirements for Controlled Goods Program (CGP)
• Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently
• Knowledge of ISO9000/AS9100 standards is an asset

Education and Experience

• Requires broad theoretical job knowledge.
• Bachelor’s Degree with 0 to 2 years of prior related experience.
• In lieu of a degree, minimum of 4 years of prior related experience.