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Added 9 mins ago
TI
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L3Harris Technologies

Demo Support Technician

ON, Canada
Waterdown, ON, L9H 0C5, Canada

In the province of Ontario, Canada, the pay range for this position will be $70,000-95,000 /yr.

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Job details

Pay: In the province of Ontario, Canada, the pay range for this position will be $70,000-95,000 /yr.
Apply by: Jan 1, 2027
Posting language: English
Posted: Oct 1, 2026

Original job description

Advanced, Demo Support Technician

Job Code: 40419

L3HARRIS WESCAM Division

Waterdown, Ontario

About L3HARRIS WESCAM

As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.

Primary Responsibilities

Work independently to organize and maintain Demo / Training / Loaner & Ancillaries assets in the Demo Management Office (DMO) on continuous basis.
Maintain Customer Experience Center technical setups for seamless training course delivery and demos
Plan, setup and execute In-House Customer Demonstrations, showcasing the products capabilities and features
Configure, troubleshoot, remedy and update all demo MX systems requiring repairs, tuning or TIB’s / Mod Kits.
Take ownership of the “small tools” demo budget; order / re-supply damaged tools or consumables.
Independently track and report on location of assets through Asset Tracking System (ATS) database
Proactively create packing, transfer and / or shipping requests in ATS software management tool for shipping and receiving equipment.
Independently handle daily shipping/ receiving of demo assets; pack and unpack equipment in and out of cases.
Coordinate and communicate directly with Sales Account Managers and their customers to define demo concept of operation, equipment scope and systems configuration.
Compile kit list, document and communicate MX system configurations to be demonstrated by others
Collaboratively design/ fabricate missing ancillary equipment peripherals to support MX product installations on customer vehicle platforms or integrated mission systems
Independently configure, backup and test MX camera features, options and stability proviso per customer and export requirements.
Provide support to Demo technician in validating the proposed integrated system solution prior to customer equipment delivery.
Make suggestions on support equipment procurement and solutions development for complex demonstration scenarios
Perform daily safety inspections on all lift / handling equipment
Receive, signoff, and dispense all miscellaneous packages delivered to shipping for Sales & Marketing and Customer Service Group
Respond to / direct Customer / Sales Account Manager inquiries related to MX products
Update BPMS documents, workflows and datasheets to ensure procedures are up to date and relevant to all products

Required Capabilities

Experience with operating and troubleshooting WESCAM MX family of products
Experience in the assembly and / or repair of WESCAM MX family of Products
Ability to read and interpret electrical schematics and mechanical assembly drawings
Familiarity with WESCAM maintenance software is an asset
Experience in the use of test and measurement tools, including multi-meters, oscilloscopes, calipers etc.
Familiarity with the use of software / firmware programing tools such as MPLAB and Xilinx
Strong administrative skills with understanding of logistics operations.
Knowledgeable in the use of MS-Office software programs
Works proficiently alone or in-group setting.
Ability to do small group presentations
3 years’ experience in the Maintenance and Repair of WESCAM MX family of products an asset

Desired Education and Experiences

Community College Diploma in mechanical / electrical technology or equivalent
Requires highly developed job knowledge/skills.
2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

*This posting is for a current vacancy. In the province of Ontario, Canada, the pay range for this position will be $70,000-95,000 /yr.

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More about this job

Responsibilities

The technician will manage, maintain, and configure demo and training assets while coordinating with sales teams to execute customer demonstrations. They are responsible for shipping, receiving, and troubleshooting complex optical sensor systems to ensure operational readiness.

Requirements

Candidates must have a community college diploma in mechanical or electrical technology and at least 4 years of relevant experience. Proficiency in reading technical schematics, using measurement tools, and managing logistics is essential for this role.

Skills

Technical troubleshooting
Electrical schematics
Mechanical assembly
Logistics operations
Asset tracking
Shipping and receiving
Multi-meters
Oscilloscopes
Calipers
MPLAB
Xilinx
MS-Office
Equipment maintenance
Technical documentation
Small group presentations

Visa sponsorship

Not detected in the job text

Keywords

Optical sensor systems
Targeting systems
MX-series
Demo Management Office
Asset Tracking System
Electrical schematics
Mechanical assembly
Multi-meters
Oscilloscopes
Calipers
MPLAB
Xilinx
Logistics
Shipping
Receiving
Technical support
Hardware maintenance
Firmware
BPMS
Data sheets
Defense
Military
Surveillance
Infrared images
Electro-optical

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