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Added 11 mins ago
D
Advisory Agent, Member and Client Experience
Desjardins
Mont-Joli, QC · Caisse Desjardins de Mont-Joli-Est de La Mitis
- Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 1 hour ago
IF
Agent(e) d'indemnisation
iA Financial Group
Quebec, QC
- Full-time
Vous êtes animé(e) par le service à la clientèle et souhaitez contribuer à la raison d’être d’une entreprise qui vise à ce que ses clients soient en confiance et sécurisés par rapport à…
Added 1 hour ago
IF
Agency Support Agent (Brossard)
iA Financial Group
Montreal, QC · Brossard, QC
- Full-time
Are you passionate about customer service and supporting a sales force? Would you like to contribute to an organization whose purpose is to help clients feel confident and secure about…
Added 1 hour ago
IF
Associate Director - Security Finance
iA Financial Group
Toronto, ON
- Full-time
Work closely with the Securities Finance Trading Desk to support execution, liquidity management, client servicing and business growth initiatives.
Added 1 hour ago
IF
Agent(e) en assurance de dommages - Programme travail-études (AEC)
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC · Vancouver, BC
- Full-time
Agent(e) en assurance de dommages – Programme travail-études (AEC)
Added 1 hour ago
IF
Agent(e) de soutien aux agences, suppléant(e) - Montréal et environs (Temporaire 12 mois)
iA Financial Group
Montreal, QC
- Full-time
Vous êtes animé(e) par le service à la clientèle et souhaitez contribuer à la raison d’être d’une entreprise qui vise à ce que ses clients soient en confiance et sécurisés par rapport à…
Added 1 hour ago
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Member Reception Agent
Desjardins
Montreal, QC · Caisse Desjardins de LaSalle
- Full-time
…or she transmits general information on Desjardins Group's service offer to members and customers. More specifically, you will be required…
Added 3 hours ago
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Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent
Teleperformance
Waterloo, ON · Quebec, QC · NB · NS · PE · MB · SK · NL · TPCA Waterloo
- Full-time
Rôle et profil : Expert(e) client(e) en opérations I Affiché sous : Agent(e) bilingue de soutien aux entreprises numériques Lieu : En présentiel – TPCA Waterloo / À distance hors Ontario…
Added 7 hours ago
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Indirect Tax – Recovery, Senior Manager (Bilingual FR/EN)
PwC
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Halifax, NS
- Full-time
A strong commitment to professional and client service excellence
Added 7 hours ago
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External Audit, Senior Associate
PwC
Winnipeg, MB
- Full-time
…testing ensuring you’ll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients’…
Added 7 hours ago
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External Audit Senior Associate
PwC
London, ON
- Full-time
Take on a professional role as part of our client-facing teams
Added 7 hours ago
P
Digital Operations, Senior Associate
PwC
Toronto, ON · Ottawa, ON
- Full-time
…operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes,…
Added 7 hours ago
AA
Agent d'Approvisionnement / Supply Officer
Airbus Aircraft
Montreal, QC
- Full-time
Votre rôle en tant qu’ Agent de la Gestion de l'Approvisionnement sera de vous assurer de la livraison des pièces requises à temps et de bonne qualité à notre client qui est la ligne de…
Added 9 hours ago
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Client Financial Services Agent
Desjardins
Montreal, QC
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 11 hours ago
A
Embedded Software Manager
Actalent
Burnaby, BC
- $131,115 to $187,310 CAD / year
- Full-time
Serve as a thought leader and change agent for AI-enabled software development practices, positioning the organization as a technology leader in its market.
Added 12 hours ago
DG
Manager - Gestionnaire de projet (Fly-in / Fly-out)
Dexterra Group
Mirabel, QC
- Full-time
Maintenir des relations quotidiennes avec les représentants du client sur site, les clients desservis, les superviseurs de département et les employés;
Added 13 hours ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 16 hours ago
CA
Agent Logistique / Logistics Agent
Collins Aerospace
Mirabel, QC
- Full-time
Effectuer la préparation de commandes, l'emballage et l'expédition de la marchandise selon les spécifications du client et/ou les procédures de l’entreprise
Added 16 hours ago
Gestionnaire de comptes, Renouvellements / Bilingual Renewal Account Manager
MCAP
Waterloo, ON · Vancouver, BC · Toronto, ON · Montreal, QC · Calgary, AB
le travail d’équipe et votre passion pour l’excellence du service sont reconnus
Added 17 hours ago
D
Advisory Agent, Member and Client Experience
Desjardins
Sudbury, ON · Caisse Desjardins Ontario_Sudbury-Lasalle (MT)
- Part-time
As a member and client experience advisory agent at Desjardins Ontario Credit Union, you help give members and clients a better experience, and ensure that they are satisfied. This includes…
Added 17 hours ago
AB
Représentants au service à la clientèle - Temps partiel | Rental Sales Agent - Part time
Avis Budget Group
Dorval, QC
- Part-time
Si vous recherchez une carrière dans la vente et le service à la clientèle avec un potentiel de revenus élevé dans un environnement de comptoir de vente au détail, c'est une excellente…
Added 17 hours ago
LC
Customer Service Client Care Agent
La Canadienne
Montreal, QC
- Full-time
As the Customer Service Client Care Agent, you will be responsible for delivering an excellent client experience across customer communication channels, including phone, email, live chat,…
Added 18 hours ago
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Responsable de livraison technique principal, IA Souveraine
Mila - Institut québécois d'intelligence artificielle
Montreal, QC
- Full-time
…contrôlent. Elle regroupe des fonctionnalités telles que la mise en service de modèles (model serving), la recherche d'information (retrieval), l'orchestration d'agents, l'observabilité et…
Added 19 hours ago
R
Agent Logistique / Logistics Agent
RTX
Mirabel, QC
- Full-time
· Effectuer la préparation de commandes, l'emballage et l'expédition de la marchandise selon les spécifications du client et/ou les procédures de l’entreprise
Added 21 hours ago
A
Agent d'Approvisionnement / Supply Officer
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Votre rôle en tant qu’ Agent de la Gestion de l'Approvisionnement sera de vous assurer de la livraison des pièces requises à temps et de bonne qualité à notre client qui est la ligne de…

La Canadienne

Customer Service Client Care Agent

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English · French
Posted: Oct 6, 2026

Original job description

English section of this bilingual listing.

Company Overview

La Canadienne is a Montreal-based brand known for high-quality footwear, handbags, outerwear, and accessories designed for modern, fashion-minded women. Since 1987, La Canadienne has built a loyal following by combining timeless style, comfort, expert craftsmanship, and weather-ready functionality. Inspired by Canadian seasons and made with premium materials, the brand continues to grow as a multi-category lifestyle brand with a strong focus on client experience, product quality, and thoughtful design. #LaCanadienneshoes #Madeforlifeinthecity #CityDry

Job Overview:

As the Customer Service Client Care Agent, you will be responsible for delivering an excellent client experience across customer communication channels, including phone, email, live chat, and customer care tools. Reporting to the Senior Customer Service Specialist, this role supports day-to-day client interactions, monitors order health, and works closely with the fulfillment team to ensure timely and accurate order management for www.lacanadienneshoes.com and our stores.

Key Responsibilities:

· Manage day-to-day customer interactions through phone, email, live chat, and customer care tools.

· Handle customer concerns, inquiries, complaints, and follow-ups with professionalism and care.

· Maintain and manage customer files, notes, tickets, and communication history.

· Provide customers with accurate product, service, order, repair, return, and exchange information.

· Complete order health checks, including order status review, verification, fulfillment progress, cancellations, returns, credits, and exceptions.

· Reject or approve orders as needed based on established order verification processes.

· Coordinate with the fulfillment and logistics teams to support order processing, shipping updates, inventory verification, and in-transit items from stores.

· Support ecommerce order administration, including fulfillment follow-up, cancellations, returns, exchanges, and customer credits.

· Reject or approve orders as needed based on established order verification processes and fraud prevention checks.

· Manage and update customer service macros to ensure responses are accurate, consistent, and aligned with current policies and brand tone.

· Support chatbot learning by reviewing customer interactions, identifying gaps, and helping improve chatbot prompts, flows, and response accuracy.

· Maintain and update customer-facing FAQs to reflect current policies, product information, shipping details, returns, exchanges, repairs, and common customer questions.

· Take initiative to save returns and refunds through proactive customer communication and solution-oriented support.

· Escalate website functionality issues, order exceptions, and recurring customer concerns to the appropriate team.

· Support Customer Service KPI tracking and monthly reporting as needed.

· Provide general administrative support to the Customer Service & order Fulfillment team.

Experience & Skill Requirements:

· Bachelor’s degree or a minimum of 2 years of relevant experience in e-commerce, customer service, or a related field.

· Strong problem-solving skills, with the ability to work independently, take ownership, and collaborate effectively across teams.

· Ability to prioritize and manage multiple requests in a fast-paced, high-volume environment while maintaining a high standard of service.

· Tech-savvy and comfortable working with Excel and other digital/AI-powered tools.

· Proactive, resourceful, and solutions-oriented, with a strong sense of initiative and attention to detail.

· Strong written and verbal communication skills, in both French and English.

· Shopify

· Gorgias

· Loop

· Swap Exchanges

· Helm/Shipstation

· Monday.com

· Microsoft Office tools

Dental care
Disability insurance
Employee assistance program
Extended health care
Flexible schedule
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Wellness program
Work from home
Bachelor's Degree (preferred)
Shopify: 1 year (preferred)
Gorgias: 1 year (preferred)
French (required)
English (required)

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Description de poste

Read the full bilingual original