Gestionnaire de clinique / Practice Manager
- Greater Montreal Metropolitan Area, QC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Working hours
- 35 à 40 heures par semaine
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
La Maison MD is seeking a bilingual, organized, and professional Practice Manager to join its team in Westmount. This role is essential to managing the clinic's daily administrative and operational activities, coordinating patient appointments and communications, and optimizing internal systems and workflows.
The ideal candidate is proactive, organized, independent, and capable of managing multiple priorities in a dynamic and evolving medical environment. They should also be technologically proficient and comfortable taking an active role in improving the clinic's management systems and operational processes. This is a full-time position with opportunities for professional growth within the clinic.
Key Responsibilities
- Oversee and coordinate the clinic's daily administrative operations
- Schedule, confirm, and manage patient appointments
- Manage and optimize physician and clinical staff calendars
- Answer incoming phone calls and efficiently manage a multi-line phone system
- Respond to emails, patient inquiries, and administrative communications in a timely and professional manner
- Welcome and assist patients throughout their experience at the clinic
- Oversee the daily management of MedeSync, including scheduling configurations, appointment availability, and system functionalities
- Lead the implementation of MedeSync updates, improvements, and new features to optimize clinic workflows
- Serve as the primary point of contact for technical and operational matters related to MedeSync
- Coordinate communication and workflows between medical and administrative team members
- Maintain accurate, confidential, and well-organized patient and administrative records
- Identify opportunities for improvement and implement procedures to enhance operational efficiency
- Manage office supplies, administrative resources, and overall clinic organization
- Address operational challenges and support team members in their daily responsibilities
- Maintain a high standard of professionalism, patient service, and overall patient experience
Qualifications
- Bilingual in French and English (required)
- Previous experience in practice management, office management, or administrative coordination
- Experience in a medical or clinical setting
- Experience using MedeSync electronic medical records (EMR) and clinic management software
- Excellent communication, leadership, and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong organizational skills, independence, and attention to detail
- Ability to manage multiple priorities and solve problems efficiently
- Proactive mindset, professionalism, and a strong sense of accountability
- Ability to work independently while promoting effective collaboration within the team
Compensation & Schedule
- $25–$30 per hour (based on experience)
- Salaried compensation option possible
- Full-time position
- On-site position in Westmount
- Opportunities for growth within La Maison MD
What We Offer
- Professional, structured, and collaborative work environment
- Central role in overseeing and coordinating clinic operations
- Opportunities for professional development and career growth
- Stable full-time schedule
Read the full bilingual original
Gestionnaire de clinique | Practice Manager
La Maison MD est à la recherche d’un(e) gestionnaire de clinique bilingue, organisé(e) et professionnel(le) pour se joindre à son équipe à Westmount. Ce rôle est essentiel à la gestion des activités administratives et opérationnelles de la clinique, à la coordination des rendez-vous et des communications avec les patients, ainsi qu’à l’optimisation des systèmes et des processus internes.
Le ou la candidat(e) idéal(e) est proactif(ve), structuré(e), autonome et capable de gérer plusieurs priorités dans un environnement médical dynamique et en constante évolution. Cette personne doit également être à l’aise avec les outils technologiques et capable de contribuer activement à l’amélioration des systèmes de gestion de la clinique. Il s’agit d’un poste à temps plein, avec des possibilités d’évolution au sein de la clinique.
Responsabilités principales
- Superviser et coordonner les opérations administratives quotidiennes de la clinique afin d’assurer un fonctionnement fluide et efficace
- Planifier, confirmer et gérer les rendez-vous des patients, tout en optimisant les calendriers des médecins et de l’équipe clinique
- Répondre aux appels téléphoniques, aux courriels et aux demandes des patients de manière professionnelle et efficace
- Accueillir les patients et veiller à offrir une expérience chaleureuse et de qualité supérieure
- Superviser la gestion de MedeSync, notamment la configuration des horaires, des disponibilités et des fonctionnalités du système
- Diriger l’implantation des modifications, des améliorations et des nouvelles fonctionnalités de MedeSync afin d’optimiser les processus internes
- Assurer la coordination et la communication entre les membres de l’équipe médicale et administrative
- Maintenir des dossiers patients et administratifs précis, confidentiels et bien organisés
- Identifier les possibilités d’amélioration, résoudre les problèmes opérationnels et mettre en place des procédures efficaces
- Gérer l’organisation générale de la clinique, les fournitures et les ressources administratives
Qualifications
- Bilinguisme français et anglais (obligatoire)
- Expérience préalable en gestion de clinique, gestion de bureau ou coordination administrative
- Expérience en milieu médical ou clinique
- Expérience avec le logiciel de gestion clinique et de dossiers médicaux électroniques MedeSync
- Excellentes compétences en communication, en leadership et en relations interpersonnelles
- Maîtrise de la suite Microsoft Office (Word, Excel, Outlook)
- Excellent sens de l’organisation, autonomie et souci du détail
- Capacité à gérer plusieurs priorités et à résoudre des problèmes efficacement
- Esprit d’initiative, professionnalisme et sens des responsabilités
- Capacité à travailler de façon autonome tout en favorisant une collaboration efficace au sein de l’équipe
Rémunération et horaire
- 25 $ à 30 $ de l’heure (selon l’expérience)
- Possibilité de rémunération salariale
- Poste à temps plein (35 à 40 heures par semaine)
- Poste en présentiel à Westmount
- Possibilités d’évolution au sein de La Maison MD
Ce que nous offrons
- Environnement de travail professionnel, structuré et collaboratif
- Rôle central dans la gestion et l’organisation des opérations de la clinique
- Possibilités d’évolution et de développement professionnel
- Horaire stable à temps plein
______
La Maison MD is seeking a bilingual, organized, and professional Practice Manager to join its team in Westmount. This role is essential to managing the clinic's daily administrative and operational activities, coordinating patient appointments and communications, and optimizing internal systems and workflows.
The ideal candidate is proactive, organized, independent, and capable of managing multiple priorities in a dynamic and evolving medical environment. They should also be technologically proficient and comfortable taking an active role in improving the clinic's management systems and operational processes. This is a full-time position with opportunities for professional growth within the clinic.
Key Responsibilities
- Oversee and coordinate the clinic's daily administrative operations
- Schedule, confirm, and manage patient appointments
- Manage and optimize physician and clinical staff calendars
- Answer incoming phone calls and efficiently manage a multi-line phone system
- Respond to emails, patient inquiries, and administrative communications in a timely and professional manner
- Welcome and assist patients throughout their experience at the clinic
- Oversee the daily management of MedeSync, including scheduling configurations, appointment availability, and system functionalities
- Lead the implementation of MedeSync updates, improvements, and new features to optimize clinic workflows
- Serve as the primary point of contact for technical and operational matters related to MedeSync
- Coordinate communication and workflows between medical and administrative team members
- Maintain accurate, confidential, and well-organized patient and administrative records
- Identify opportunities for improvement and implement procedures to enhance operational efficiency
- Manage office supplies, administrative resources, and overall clinic organization
- Address operational challenges and support team members in their daily responsibilities
- Maintain a high standard of professionalism, patient service, and overall patient experience
Qualifications
- Bilingual in French and English (required)
- Previous experience in practice management, office management, or administrative coordination
- Experience in a medical or clinical setting
- Experience using MedeSync electronic medical records (EMR) and clinic management software
- Excellent communication, leadership, and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong organizational skills, independence, and attention to detail
- Ability to manage multiple priorities and solve problems efficiently
- Proactive mindset, professionalism, and a strong sense of accountability
- Ability to work independently while promoting effective collaboration within the team
Compensation & Schedule
- $25–$30 per hour (based on experience)
- Salaried compensation option possible
- Full-time position
- On-site position in Westmount
- Opportunities for growth within La Maison MD
What We Offer
- Professional, structured, and collaborative work environment
- Central role in overseeing and coordinating clinic operations
- Opportunities for professional development and career growth
- Stable full-time schedule
More about this job
Responsibilities
Oversee the clinic’s daily administrative and operational activities, including patient scheduling, communications, records, supplies, and coordination between medical and administrative staff. Manage MedeSync configurations and improvements, resolve operational issues, and implement procedures that improve clinic workflows and patient experience.
Requirements
Candidates must be bilingual in French and English and have experience in practice or office management or administrative coordination, preferably in a medical or clinical setting. They should have experience with MedeSync, proficiency in Microsoft Office, and strong organizational, communication, leadership, problem-solving, and multitasking abilities.
Skills
- Clinic Operations Management
- Practice Management
- Administrative Coordination
- Appointment Scheduling
- Calendar Management
- Patient Communication
- Patient Service
- MedeSync
- Electronic Medical Records
- Workflow Optimization
- Microsoft Office
- Leadership
- Organization
- Problem-Solving
- Confidential Records Management
- Bilingual Communication
Benefits
- Professional Development
- Career Growth Opportunities
- Stable Full-Time Schedule
- Collaborative Work Environment
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Management & Leadership
- Administrative
- Customer Service & Support
Keywords
- Clinic Management
- Practice Management
- Medical Practice
- Administrative Operations
- Patient Scheduling
- Appointment Management
- Physician Calendars
- Patient Communications
- Multi-Line Phone System
- MedeSync
- Electronic Medical Records
- Clinic Management Software
- Workflow Optimization
- System Configuration
- System Updates
- Patient Records
- Confidentiality
- Microsoft Office
- Word
- Excel
- Outlook
- Office Supplies
- Operational Efficiency
- Medical Administration
- Bilingual French and English