INTERN IT SUPPORT-EN
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Exclusive Job Perks
For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.
We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores).
Purpose of the role
Under the supervision of the Technical Support Manager, the intern will accompany the IT support team and will have the primary responsibility of assisting with support provided to stores, the distribution center, and users via phone and the ticketing system
Key Responsibilities
#TI
The information on this site is for information purposes only and is not intended to have legal consequences. This is an ongoing role rather than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.
- 50% discount on all products
- Flexible hours
- Opportunities for advancement within the company
- Being part of a family-owned business committed to the community
- Performance bonuses (in-store sales or management position)
- Recognition program for years of service
- Innovation program to encourage idea sharing
- Referral bonus
- Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends)
- Group insurance plan
- Three (3) to five (5) paid personal days (depending on the position)
- Minimum of 2% employer contribution to your RRSP
For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.
We’re a proudly local company with more than 5000 employees and more than 300 stores across Canada and in 19 countries around the globe (100 stores).
Purpose of the role
Under the supervision of the Technical Support Manager, the intern will accompany the IT support team and will have the primary responsibility of assisting with support provided to stores, the distribution center, and users via phone and the ticketing system
Key Responsibilities
- Provide software, hardware, and operational support to employees and stores and manage incidents;
- Support the Level 1 team during incident escalation;
- Configure and install workstations, printers, software, and other components and peripherals according to service levels;
- Participate in various IT projects related to store operations, head office, and the distribution center;
- Document interventions in the ServiceNow ticketing system;
- Draft documentation for departmental procedures, policies, and processes;
- Contribute to maintaining best practices in information security (Antivirus (Defender), Networking, Windows updates);
- Maintain up-to-date IT hardware and software inventory;
- Participate in any other activities related to the IT department.
- Analytical mindset and problem-solving: You instinctively analyze situations quickly and find effective solutions to support users and ensure operational continuity
- Service and collaboration: Providing clear and supportive assistance to employees and working as part of the IT team is what motivates you every day
- Technological curiosity: You enjoy learning, exploring new tools, and participating in various projects involving both software and hardware
- Sense of responsibility: Documenting, securing, and maintaining best practices is part of your commitment to contributing to a reliable and high-performing IT environment
- Degree in Computer Science in progress or completed
- Bilingual, French and English (the person will support users across Canada)
- Knowledge of Windows environments (Desktop and Server) with Active Directory
- Knowledge of office tools (Microsoft Office, Adobe)
- Knowledge of the MAC environment and tools is a strong asset
- Knowledge of network protocols, network management systems, and LAN and WAN methods
#TI
The information on this site is for information purposes only and is not intended to have legal consequences. This is an ongoing role rather than a newly created position. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.
More about this job
Responsibilities
Provide software, hardware, and operational support to employees and stores, manage incidents, and assist with escalations. Configure and install IT equipment, document work in ServiceNow, support IT projects, and help maintain security practices, procedures, and hardware and software inventories.
Requirements
Applicants must be pursuing or have completed a degree in Computer Science and be bilingual in French and English to support users across Canada. Knowledge of Windows desktop and server environments with Active Directory, Microsoft Office, and Adobe is required; familiarity with Mac environments and tools is an asset.
Skills
- IT Support
- Incident Management
- Troubleshooting
- Windows
- Active Directory
- Microsoft Office
- Adobe
- MacOS
- Networking
- LAN/WAN
- Hardware Configuration
- Software Installation
- ServiceNow
- Information Security
- Documentation
- Inventory Management
Benefits
- 50% Product Discount
- Flexible Hours
- Advancement Opportunities
- Performance Bonuses
- Service Recognition Program
- Innovation Program
- Referral Bonus
- On-Demand Pay
- Group Insurance Plan
- Paid Personal Days
- Employer RRSP Contribution
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Retail
Keywords
- IT Support
- Technical Support
- Incident Management
- Level 1 Support
- Windows
- Windows Server
- Active Directory
- Microsoft Office
- Adobe
- Mac Environment
- Networking
- Network Protocols
- Network Management
- LAN
- WAN
- ServiceNow
- Microsoft Defender
- Antivirus
- Windows Updates
- Workstations
- Printers
- Hardware
- Software
- Information Security
- IT Inventory
- Distribution Center
- Retail Operations