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Lactalis

Credit Representative ( Parental leave replacement)

Toronto, ON, Canada

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Job details

Experience: At least 2 years of collections and deductions resolution experience is required.
Posting language: English
Posted: Nov 3, 2026

Original job description

About Us:

Welcome to Lactalis Canada! We’re proud to be Canada’s #1 branded dairy company and to be consistently recognized as one of the country’s top employers by Forbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada’s favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world’s leading dairy company, we remain focused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.

Job Purpose

Position: Credit Representative Contract Duration: November 2026 – November 2027

The Credit Representative is responsible for managing the release of customer orders and collection of payment for an assigned portfolio of accounts. The Credit Representative works closely with the internal stakeholders to maintain the assigned portfolio in “current” status by ensuring that customer inquiries and deductions are actioned and resolved in a timely manner.

Responsibility

Approve and release customer orders, ensuring customers are within terms and credit limit, and contact customers to reach satisfactory resolution on delayed payments prior to releasing orders. Consistent follow-up with internal partners for action and approvals is necessary to drive results.
Manage assigned accounts receivable portfolio of customers, securing payments on accounts including past due invoices. Perform follow up activities internally and directly with customer to resolve all outstanding invoices in accordance with established timelines. Educate customers on various payment and billing options available to expedite payments.
Manage high volume of deductions through Dispute Management System, by obtaining and entering the necessary back-ups and supporting documents. Partner with Supply Chain, Customer Service, Pricing, and Sales teams to investigate and validate customer deductions. Resolve all deductions from customer remittances including claims, debits, short payments and invalid deductions.
Participate in monthly portfolio risk reviews with Supervisor.
Provide guidance related to payment allocation including follow-up of unresolved debit notes and invoicing disputes.
Assist management with settlement negotiation by providing account analysis and history data.
Identify and recommend opportunities for process improvements and end-to-end efficiencies to management to prevent losses to Lactalis.
Build strong partnerships with internal and external clients and provide a consistent level of customer service.

Qualifications

College diploma in Accounting/Finance is an asset.
Certified Credit Professional Designation or working towards obtaining the designation is an asset.
At least 2 years of collections and deductions resolution experience is required.
Experience using a web-based AR application, preferably SAP.
Excellent verbal and written communication skills
Strong reconciliation, negotiation and analytical skills
Strong interpersonal and organizational skills
Effectively collaborate with cross-functional teams
Proficient with standard office computer technology including strong proficiency with Lotus Notes, Microsoft Office products such as Excel and Word
Ability to work in a team environment with minimal supervision
Accounting skills; able to reconcile the AR sub-ledger to the general ledger.
Ability to handle multiple priorities and to work with tight deadlines
High attention to detail and high accuracy

Competency

Care

Dare

Inspire

Social advantages

Food donation

Free drinks (coffee, tea,etc.)

Years of Service Recognition Program

Social club, activities during the year

Our ESG commitment:

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.

At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.

Our commitment to DEI:

Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities.

Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team – confidentiality will be maintained.

Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer. 

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More about this job

Responsibilities

The Credit Representative manages the release of customer orders and the collection of payments for an assigned portfolio. They also investigate and resolve customer deductions by collaborating with internal departments like Supply Chain and Sales.

Requirements

Candidates should have at least 2 years of experience in collections and deductions resolution. Proficiency in SAP and strong reconciliation and analytical skills are required for this role.

Skills

Collections
Deductions resolution
SAP
Accounts receivable
Reconciliation
Negotiation
Analytical skills
Communication skills
Interpersonal skills
Organizational skills
Microsoft Office
Excel
Word
Lotus Notes
Accounting

Benefits

Social advantages
Food donation
Free drinks
Years of Service Recognition Program
Social club

Visa sponsorship

Not detected in the job text

Keywords

Credit Representative
Accounts Receivable
Collections
Deductions
SAP
Reconciliation
General Ledger
Dispute Management
Accounting
Finance
Customer Service
Supply Chain
Pricing
Sales
Microsoft Office
Excel
Word
Lotus Notes
Certified Credit Professional
Portfolio Management
Risk Review
Invoicing
Debit Notes
Data Analysis
Process Improvement

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