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Added 7 mins ago
SENIOR ENTERPRISE TECHNOLOGY PROCUREMENT & CONTRACT SPECIALIST
City of Toronto
Toronto, ON
…close-out. The role sits between client divisions and service delivery within the Technology Services Division (TSD), acting as both a strategic advisor and an escalation point for…
Added 7 mins ago
Area Manager II, YVR4
Amazon
Delta, BC
…to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels…
Added 21 mins ago
CA
Leasing Manager
Centurion Associates Inc
AB · Edmonton, AB
- Full-time
…occupancy and revenue targets. Track, monitor, and analyze traffic, lead sources, appointment ratios, and conversion metrics to identify trends and performance gaps. Review rental rates,…
Added 21 mins ago
O
Commercial Manager
OCS
London, ON
- Full-time
The Commercial Manager will report into the Regional Commercial Manager with an objective of being the lead for all contractual and commercial queries, working on high-profile public sector…
Added 21 mins ago
CB
Senior Estimator
Clark Builders
Calgary, AB
- Full-time
…conceptual. They are also required to work in a wide range of project delivery models including construction management, design-build, lump sum, and integrated project delivery (IPD). The…
Added 21 mins ago
JI
Lead Instructor, Advanced Care Paramedic Program
Justice Institute of British Columbia
New Westminster, BC
- $94,712.8 to $105,159.6 CAD / year
- Full-time
We are currently seeking a Lead Instructor, Advanced Care Paramedic, responsible for teaching and delivering the Advanced Care Paramedic (ACP) Program content through a blended model of…
Added 21 mins ago
J
Head trainer/consultant
JobsMedia.io
Lac-Mégantic, QC
- Contract
When the lead trainer/consultant accepts an assignment, they commit to conducting the scheduled workshops according to the terms agreed upon by both parties. For Les Brigades Culinaires,…
Added 21 mins ago
J
Head trainer/consultant
JobsMedia.io
Lac-Mégantic, QC
- Contract
When the lead trainer/consultant accepts an assignment, they commit to conducting the scheduled workshops according to the terms agreed upon by both parties. For Les Brigades Culinaires,…
Added 21 mins ago
AC
Sales Support Specialist
Amphenol CONEC North America
Toronto, ON
- Full-time
Respond promptly and professionally to customer inquiries regarding pricing, products, lead times, availability, orders, and shipments.
Added 21 mins ago
IU
Program Manager – Retail Supply Chain Transformation
iTech US Inc
Toronto, ON
- Full-time
We are seeking an experienced Program Manager – Retail Supply Chain Transformation to lead large-scale, multi-phase transformation programs across the retail supply chain.
Added 21 mins ago
G
Forest Gardens Farm Team
GoodWork.ca
Mississauga, ON
- Full-time
As one of our Supervisors, Forestry Maintenance & Operations, you will lead an award-winning team of arborists and forestry technicians that deliver tree care services safely and…
Added 21 mins ago
SI
Sales Manager
Synectics Inc.
Oakville, ON
- $70,000 to $75,000 CAD / year
- Full-time
We are seeking an experienced, commercially driven Sales Manager to lead the growth of our Motion Facades product line across Canada and the United States, with a primary focus on Canada…
Added 21 mins ago
AA
Business Development Representative
Anyset AI
Montreal, QC
- Full-time
…subcontractors, and the field so they can prepare that data for digital delivery to the owner. Today, that work happens almost entirely in email and spreadsheets. It's slow, and it usually…
Added 21 mins ago
KC
Project Manager
Kichton Construction LP
Fort McMurray, AB
- $45 to $55 CAD / hour
- Full-time
We are seeking two experienced Project Managers to oversee onsite project delivery at Syncrude MLX and Suncor Basemine.
Added 22 mins ago
W
Senior Geotechnical Engineer
WSP
Nanaimo, BC
- Full-time
Lead and deliver geotechnical engineering projects from investigation through to design and construction support
Added 52 mins ago
TC
Assistant Vice President (AML/CDD)
The Citco Group Limited
Toronto, ON
- Full-time
Lead, supervise, and develop a team of AML/CDD specialists, ensuring strong performance, quality, and motivation.
Added 52 mins ago
C
Senior Tax Advisor
Copoint
Calgary, AB
- Full-time
Lead client meetings and strategic discussions.
Added 52 mins ago
FT
Associate Dean, Norton Wolf School of Aerospace, Information, and Defence Technologies
Fanshawe Toronto@ILAC
London, ON
- Full-time
…Candidates will bring the capacity, experience, and passion to lead complex and evolving portfolios while navigating opportunities across higher education, industry, government, and the…
Added 1 hour ago
M
Manager, Customer Success, MYLE Adoption and AI Innovations
Medfar
Montreal, QC
- Full-time
…workflows, ensuring MEDFAR remains at the heart of healthcare…
Added 1 hour ago
RM
Specialist, Education LTC
Regional Municipality of Peel
Canada
- Other
As a key member of the Practice, Education and Innovation team, you will lead the planning, development, implementation, and continuous improvement of education programs across our five…
Added 1 hour ago
B
Director, MEP & Modular Delivery
Bell
Calgary, AB
- Full-time
As MEP / Module Director, you will lead the delivery of the mechanical, electrical, and plumbing systems that power and cool these facilities, alongside the modular and off-site…
Added 1 hour ago
PF
Underwriter
PADS Financial
Montreal, QC
- Full-time
Pads Financial is vertically integrated; from lead acquisition to loan servicing everything is done in-house to insure excellent customer service, rapid processing, and the best rates. Each…
Added 1 hour ago
AS
Enterprise Cloud Platform Manager
Acronym Solutions Inc.
Mississauga, ON
- Contract
We are seeking an experienced Enterprise Cloud Platform Manager to lead the strategy, governance, and optimization of cloud platforms, enterprise hosting services, and hybrid technology…
Added 1 hour ago
SC
Civil Designer (Intermediate)
SYSTRA Canada
Toronto, ON
- Full-time
developing and checking of the cable containment design and delivery.
Added 1 hour ago
M
Manager, Customer Success, MYLE Adoption and AI Innovations
MEDFAR
Montreal, QC
- Full-time
…workflows, ensuring MEDFAR remains at the heart of healthcare…

Ladders

Director, Customer Experience

Richmond, BC, Canada

$200,000 to $220,000 USD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $200,000 to $220,000 USD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 10-15 years leading customer service or experience organizations in billion-dollar semiconductor or electronic-component firms
Posting language: English
Posted: Oct 5, 2026

Original job description

For our client, we are seeking a Director, Customer Experience to join the team of a leader in the Manufacturing & Automotive space.

This leader will shape a global customer experience function that strengthens service delivery, improves order-to-cash performance, and supports a more customer-centric operating model. The role will bring structure to service levels, customer feedback, and partner relationships across regions while partnering closely with commercial, operations, and planning teams. It is well suited for a leader who can combine operational discipline with continuous improvement, automation, and data-driven decision-making.

Location: Richmond, BC - US based candidates only, no visa sponsorship available

Compensation: $200,000 – $220,000 annually

Responsibilities

Launch and manage a structured Voice of the Customer and partner program for strategic accounts
Design and implement a tiered service model for different customer segments
Converge processes and systems into a unified global customer experience playbook
Own and optimize order-to-cash performance metrics through a comprehensive scorecard
Leverage AI and RPA to automate routine tasks and enhance self-service capabilities
Ensure accurate and timely reporting for distributor partners
Collaborate cross-functionally to integrate customer health data into forecasting and planning
Lead and develop a global team of customer experience specialists with a focus on succession planning

Qualifications

Bachelor's degree in Business, Supply Chain, Engineering, or a related field; MBA preferred
10-15 years leading customer service or experience organizations in billion-dollar semiconductor or electronic-component firms
5+ years managing global or multi-regional teams across North America, EMEA, and APAC
Proven track record in order-to-cash processes, especially in allocation-constrained environments
Experience with SLAs and KPIs related to order accuracy and customer satisfaction
Direct management of distributor relationships and associated economics
Expertise in ERP systems, such as SAP or Oracle, and Salesforce for order management and data extraction
Experience with automation and AI to enhance operational efficiency

Benefits

Hybrid work arrangement with 4 days on-site
Opportunity to lead a global team in a strategic role
Focus on building a customer-centric organization
Access to advanced AI and automation tools
Engagement in continuous improvement and operational excellence initiatives

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification - your background could be exactly what this team needs.

Apply About employer

More about this job

Responsibilities

Lead a global customer experience function by establishing customer feedback and partner programs, tiered service models, and a unified operating playbook. Improve order-to-cash performance through scorecards, automation, cross-functional planning, and the development of a global customer experience team.

Requirements

Requires a bachelor's degree in a relevant field, with an MBA preferred, and 10–15 years of leadership experience in customer service or customer experience at a large semiconductor or electronic-components company. Candidates should have global team leadership experience and expertise in order-to-cash operations, distributor relationships, service metrics, ERP systems, Salesforce, and automation.

Skills

Customer Experience Leadership
Voice Of The Customer
Customer Service
Order-To-Cash Management
Service Level Agreements
Key Performance Indicators
Distributor Relationship Management
Global Team Leadership
Process Improvement
Artificial Intelligence
Robotic Process Automation
ERP Systems
SAP
Oracle
Salesforce
Forecasting And Planning

Benefits

Hybrid Work Arrangement
Opportunity To Lead A Global Team
Strategic Leadership Role
Advanced AI And Automation Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Voice Of The Customer
Strategic Accounts
Tiered Service Model
Global Customer Experience Playbook
Order-To-Cash
Scorecards
Artificial Intelligence
Robotic Process Automation
Self-Service
Distributor Partners
Customer Health Data
Forecasting
Planning
Succession Planning
Service Level Agreements
Key Performance Indicators
Order Accuracy
Customer Satisfaction
Distributor Economics
ERP Systems
SAP
Oracle
Salesforce
Order Management
Data Extraction
Semiconductors
Electronic Components
Manufacturing
Continuous Improvement

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