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Added 1 min ago
PR
Specialist, Reliability
Pernod Ricard
Windsor, ON · ON
- Full-time
This role reports directly to the Director of Engineering. The Reliability Specialist is responsible for championing new programs such as Reliability Centered Maintenance, Predictive…
Added 1 min ago
SL
Sr. Analytics and Automation Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
This role reports and operates under the general direction of the Director, Analytics and Automation Centre of Excellence. Successful Candidate will be working on several automation code…
Added 15 mins ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
…President, Strategy, Quality, Risk and Communications, the Director, Communications and Engagement – Redevelopment Projects provides strategic direction for all communications, interest…
Added 15 mins ago
WE
TERM DIGITAL & CONTENT MARKETING SPECIALIST
Winnipeg Economic Development & Tourism
Winnipeg, MB
- Full-time
Reporting to the Director of Marketing, the Digital and Content Marketing Specialist is responsible for driving engagement of the Winnipeg brand through creative video, photography, and…
Added 15 mins ago
UT
Team Lead Writer [Splinter Cell Remake]
Ubisoft Toronto
Toronto, ON
- Full-time
…narrative. Working closely with Narrative Designers, the Creative Director, and the production team, you will help strengthen the established story, shape complex and compelling characters,…
Added 15 mins ago
BI
Senior Credit Officer, Director - US Insurance
BMO Insurance
Toronto, ON
- Full-time
Added 16 mins ago
Senior Advisor, Environmental Stakeholder Liaison
VIA HFR - VIA TGF Inc
Ottawa, ON · Montreal, QC · Toronto, ON
…the achievement of organizational results. Accountable to the Director of Impact Assessment - Ontario, in SPPE Unit, the Senior Advisor’s primary focus will be supporting discussions and…
Added 16 mins ago
CK
Enterprise Performance Management Lead System Administrator
Circle K
Laval, QC
- Full-time
Reporting to the Director of Enterprise Performance, you will oversee platform administration, user access, model governance, integrations, release management, and production support. You…
Added 16 mins ago
Senior Data Scientist
Momentum Financial Services Group
Toronto, ON
…needs and new initiatives. Reporting directly to the Senior Director of Data Science, the Senior Data Scientist will be the subject matter expert for predictive analytics and machine…
Added 31 mins ago
MT
Manager, Instructional Design
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
Lead the design and development of associate retreats for targeted lawyer groups including cohorts defined by call year, practice group, career stage or high-potential/leadership track,…
Added 31 mins ago
MT
Manager, Instructional Design
McCarthy Tétrault LLP
Toronto, ON
- Full-time
Lead the design and development of associate retreats for targeted lawyer groups including cohorts defined by call year, practice group, career stage or high-potential/leadership track,…
Added 31 mins ago
MT
Manager, Instructional Design
McCarthy Tétrault LLP
Montreal, QC
- Full-time
Lead the design and development of associate retreats for targeted lawyer groups including cohorts defined by call year, practice group, career stage or high-potential/leadership track,…
Added 45 mins ago
CN
Technical Specialist / Spécialiste technique
Canadian Nuclear Safety Commission – Commission canadienne de sûreté nucléaire
Ottawa, ON
- Full-time
Reporting to the Director, the Technical Specialist provides the following key technical services in support of CNSC Operations within technical area of specialization:
Added 45 mins ago
TB
Senior Internal Auditor
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Senior Internal Auditor, reporting to the Director, Internal Audit & Risk Management. This vacancy is a full-time, permanent opportunity. The Senior…
Added 45 mins ago
R
Customer Relationship Management Manager
Rates.ca
Welland, ON
- $85,000 to $105,000 CAD / year
- Full-time
Reporting to the Director of Brand, the CRM Manager owns how we engage clients across the full policy lifecycle, from onboarding through service, renewal, and cross-sell, using Braze as our…
Added 46 mins ago
MI
Accounting Manager (CPA) – Insurance Brokerage | Hamilton, ON
Morison Insurance Brokers Inc.
Hamilton, ON
- Full-time
This is the senior finance seat in a growing, owner-led business. You'll report directly to the Director - IT, Admin and Finance and be the person leadership relies on to understand the…
Added 1 hour ago
PC
Senior Product Analyst (Core Payment Products)
Payments Canada
ON · Ontario, Canada
- $88,500 to $147,500 CAD / year
- Full-time
Reports to: Director, Product Development and Management/Product Manager, Lynx
Added 1 hour ago
J
Account Executive
Jacknife
Toronto, ON
- Full-time
Jacknife is an independently owned, proudly Canadian Branding & Design agency with boutique appeal and global reach. We are the Makers of the unMade™– a diverse team of creative problem…
Added 1 hour ago
ST
Plant Director
Stratagem Talent Advisory
Vancouver, BC · Greater Vancouver, BC
- $150,000 to $170,000 CAD / year
- Full-time
The Plant Director provides strategic and operational leadership for plant activities, including production, logistics, machine shop operations, tool and product development, quality, and…
Added 1 hour ago
B
Senior Manager, Journey Enablement, Acquire and One Client
BMO
Toronto, ON · BMOPLACE
- Full-time
…client relationships. The successful candidate will drive the design and execution of strategic initiatives that fuel sustainable client growth, strengthen acquisition pipeline performance,…
Added 1 hour ago
Senior Internal Auditor
Brewers Retail Inc
Bolton, ON
We are currently searching for a Senior Internal Auditor, reporting to the Director, Internal Audit & Risk Management. This vacancy is a full-time, permanent opportunity. The Senior…
Added 1 hour ago
Store Director
Maison Birks
Pointe-Claire, QC
Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering…
Added 1 hour ago
MC
Site Engineering Manager
Mantel Capture, Inc
Remote, Canada
- Full-time
- Remote
…You'll work closely with the VP of Engineering and Commissioning Director on-site to support execution of Mantel's first demonstration project - managing day-to-day technical activities and…
Added 1 hour ago
EB
Senior Director, Marketing Enablement & Operations
EQ Bank
Toronto, ON
- Full-time
As Senior Director, Marketing Enablement & Operations, you will define how marketing plans, executes and governs work across the enterprise. You will establish scalable processes,…
Added 1 hour ago
AY
Property Manager
Avison Young | Canada
Toronto, ON
- Full-time
The Property Manager reports to the Director, Property Management and is responsible for the overall management and maintenance for an assigned portfolio. The Property Manager is…

Ladders

Director, Customer Experience

Richmond, BC, Canada

$200,000 to $220,000 USD / year · Full-time

Apply About employer

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Job details

Pay: $200,000 to $220,000 USD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 10-15 years leading customer service or experience organizations in billion-dollar semiconductor or electronic-component firms
Posting language: English
Posted: Oct 5, 2026

Original job description

For our client, we are seeking a Director, Customer Experience to join the team of a leader in the Manufacturing & Automotive space.

This leader will shape a global customer experience function that strengthens service delivery, improves order-to-cash performance, and supports a more customer-centric operating model. The role will bring structure to service levels, customer feedback, and partner relationships across regions while partnering closely with commercial, operations, and planning teams. It is well suited for a leader who can combine operational discipline with continuous improvement, automation, and data-driven decision-making.

Location: Richmond, BC - US based candidates only, no visa sponsorship available

Compensation: $200,000 – $220,000 annually

Responsibilities

Launch and manage a structured Voice of the Customer and partner program for strategic accounts
Design and implement a tiered service model for different customer segments
Converge processes and systems into a unified global customer experience playbook
Own and optimize order-to-cash performance metrics through a comprehensive scorecard
Leverage AI and RPA to automate routine tasks and enhance self-service capabilities
Ensure accurate and timely reporting for distributor partners
Collaborate cross-functionally to integrate customer health data into forecasting and planning
Lead and develop a global team of customer experience specialists with a focus on succession planning

Qualifications

Bachelor's degree in Business, Supply Chain, Engineering, or a related field; MBA preferred
10-15 years leading customer service or experience organizations in billion-dollar semiconductor or electronic-component firms
5+ years managing global or multi-regional teams across North America, EMEA, and APAC
Proven track record in order-to-cash processes, especially in allocation-constrained environments
Experience with SLAs and KPIs related to order accuracy and customer satisfaction
Direct management of distributor relationships and associated economics
Expertise in ERP systems, such as SAP or Oracle, and Salesforce for order management and data extraction
Experience with automation and AI to enhance operational efficiency

Benefits

Hybrid work arrangement with 4 days on-site
Opportunity to lead a global team in a strategic role
Focus on building a customer-centric organization
Access to advanced AI and automation tools
Engagement in continuous improvement and operational excellence initiatives

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification - your background could be exactly what this team needs.

Apply About employer

More about this job

Responsibilities

Lead a global customer experience function by establishing customer feedback and partner programs, tiered service models, and a unified operating playbook. Improve order-to-cash performance through scorecards, automation, cross-functional planning, and the development of a global customer experience team.

Requirements

Requires a bachelor's degree in a relevant field, with an MBA preferred, and 10–15 years of leadership experience in customer service or customer experience at a large semiconductor or electronic-components company. Candidates should have global team leadership experience and expertise in order-to-cash operations, distributor relationships, service metrics, ERP systems, Salesforce, and automation.

Skills

Customer Experience Leadership
Voice Of The Customer
Customer Service
Order-To-Cash Management
Service Level Agreements
Key Performance Indicators
Distributor Relationship Management
Global Team Leadership
Process Improvement
Artificial Intelligence
Robotic Process Automation
ERP Systems
SAP
Oracle
Salesforce
Forecasting And Planning

Benefits

Hybrid Work Arrangement
Opportunity To Lead A Global Team
Strategic Leadership Role
Advanced AI And Automation Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Voice Of The Customer
Strategic Accounts
Tiered Service Model
Global Customer Experience Playbook
Order-To-Cash
Scorecards
Artificial Intelligence
Robotic Process Automation
Self-Service
Distributor Partners
Customer Health Data
Forecasting
Planning
Succession Planning
Service Level Agreements
Key Performance Indicators
Order Accuracy
Customer Satisfaction
Distributor Economics
ERP Systems
SAP
Oracle
Salesforce
Order Management
Data Extraction
Semiconductors
Electronic Components
Manufacturing
Continuous Improvement

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