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Added 2 mins ago
AP
Power Platform Developer
Atlantic Packaging Products Ltd.
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Director, Procurement Compliance and Governance, the Power Platform Developer supports Procurement and related business teams through business intelligence, data,…
Added 15 mins ago
AC
Junior Buyer
Aston Carter
Burnaby, BC
- $21 to $24 CAD / hour
- Contract
Update and maintain general procurement data, such as vendor, MOQ, prices, and lead times in the ERP system.
Added 17 mins ago
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Intermediate Developer
BC Energy Regulator
Victoria, BC
- Full-time
Executive Director, Information & Digital Services
Added 29 mins ago
MS
Senior Director Business Development
Metro Supply Chain
Mississauga, ON
- Full-time
…organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution…
Added 32 mins ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
Position reports to: Director of Software Systems Engineering
Added 47 mins ago
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Lead Engineer - Mechanical
Qualus
Vancouver, BC
- Full-time
Power Your Future with Qualus in our T&D Canada business as a Lead Engineer - Mechanical. Reporting to the Director of Engineering, this position is located in our Vancouver, BC office. If…
Added 1 hour ago
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Lead Engineer - Mechanical
Qualus
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Power Your Future with Qualus in our T&D Canada business as a Lead Engineer - Mechanical. Reporting to the Director of Engineering, this position is located in our Vancouver, BC office. If…
Added 1 hour ago
ID
Sr. Client Partner
Intellect Design Arena Ltd
Toronto, ON
- $140,000 to $180,000 CAD / year
- Full-time
…markets, risk & compliance, wealth management and AI-driven data…
Added 1 hour ago
K
Staff Technical Program Manager
Kaseya
Vancouver, BC
- Full-time
This is a senior individual contributor role focused on driving execution across data engineering, ML engineering, and applied AI teams - improving delivery predictability, managing complex…
Added 1 hour ago
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Director of Customer Success
LumiQ
Toronto, ON
- Full-time
This Director role requires a rare blend of inspirational people leadership, commercial acumen, and deep operational discipline. You will be able to; 1) inspire and manage the Customer…
Added 2 hours ago
Director, Customer Engagement Platforms
Questrade Financial Group
Toronto, ON
The Director, Customer Engagement Platforms is a high impact leadership role within QTG Servicing Systems Engineering, accountable for the technology strategy, engineering execution and…
Added 2 hours ago
Director, Physical Safety & Strategic Security Solutions
Simon Fraser University
Burnaby, BC
The Director, Physical Safety & Strategic Security Solutions provides pan-institutional leadership to advance SFU's physical safety and strategic security program. The role oversees…
Added 2 hours ago
Archaeology Field Director
WSP
Fort St. John, BC
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions. We are pathfinders and impact makers.
Added 2 hours ago
Director, Engineering
Scotiabank
Toronto, ON
…platform to a modern, resiliency and scalable architecture. The Director, Engineering will own the end-to-end delivery of the program, ensuring data integrity, operational continuity,…
Added 2 hours ago
Staff Technical Program Manager
Kaseya Careers
Vancouver, BC
This is a senior individual contributor role focused on driving execution across data engineering, ML engineering, and applied AI teams - improving delivery predictability, managing complex…
Added 2 hours ago
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Gestionnaire principal, stratégies de tarification et transactions / Senior Manager, Pricing & Lifecycle Strategy
RTX
Longueuil, QC
- Full-time
Added 2 hours ago
AS
System Designer
AgileGrid Solutions
Canada
- Full-time
…homeowners. Leveraging advanced technology, automation, and data analytics, we aim to scale our impact and make sustainable energy accessible to all. At Jetson Home, we value professionals…
Added 2 hours ago
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Director Engineering, Systems & Digital
Sedgman
Montreal, QC
- Full-time
As Director Engineering, Systems & Digital, you will step into a global leadership role shaping engineering governance, systems and digital capability across Sedgman’s international…
Added 2 hours ago
RV
Regional Director, Data & AI
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
The Regional Director, Data & Artificial Intelligence provides strategic and operational leadership for regional data, analytics, business intelligence, artificial intelligence, and data…
Added 3 hours ago
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Technical Account Manager
Arrow
Stratford, ON · Woodstock, ON
- Full-time
Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies. We serve OEM customers across various industries,…
Added 3 hours ago
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Director of Engineering
TEEMA
Montreal, QC
- Full-time
As Director, Engineering and R&D, you will be the technical backbone of our product development engine. You will oversee the engineering lab, lead a team of 4-5 project engineers, and…
Added 3 hours ago
AC
Data and Modelling Engineer
Amphenol Communications Solutions
Markham, ON
- Full-time
5 years of relevant experience in data modeling, business intelligence, analytics engineering, or data engineering.
Added 3 hours ago
AC
Enterprise Data Architect
Amphenol Communications Solutions
Markham, ON
- Full-time
7+ years of progressive experience in data architecture, data engineering, analytics architecture, or related discipline.
Added 3 hours ago
CC
Associate Product Marketing Manager
Core Covers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Director of Product, the Associate Product Marketing Manager will lead the development, launch, and execution of our outdoor leisure product lines. You will also play a key…
Added 3 hours ago
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Senior Data Migration Specialist
WELLSTAR
Remote, Canada
- Full-time
- Remote
Reporting to the Director of Implementations, we are hiring a Senior Data Migration Specialist to join our Implementations team. As our new Senior Data Migration Specialist, you will be the…

Ladders

Director, Customer Experience

Richmond, BC, Canada

$200,000 to $220,000 USD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $200,000 to $220,000 USD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 10-15 years leading customer service or experience organizations in billion-dollar semiconductor or electronic-component firms
Posting language: English
Posted: Oct 5, 2026

Original job description

For our client, we are seeking a Director, Customer Experience to join the team of a leader in the Manufacturing & Automotive space.

This leader will shape a global customer experience function that strengthens service delivery, improves order-to-cash performance, and supports a more customer-centric operating model. The role will bring structure to service levels, customer feedback, and partner relationships across regions while partnering closely with commercial, operations, and planning teams. It is well suited for a leader who can combine operational discipline with continuous improvement, automation, and data-driven decision-making.

Location: Richmond, BC - US based candidates only, no visa sponsorship available

Compensation: $200,000 – $220,000 annually

Responsibilities

Launch and manage a structured Voice of the Customer and partner program for strategic accounts
Design and implement a tiered service model for different customer segments
Converge processes and systems into a unified global customer experience playbook
Own and optimize order-to-cash performance metrics through a comprehensive scorecard
Leverage AI and RPA to automate routine tasks and enhance self-service capabilities
Ensure accurate and timely reporting for distributor partners
Collaborate cross-functionally to integrate customer health data into forecasting and planning
Lead and develop a global team of customer experience specialists with a focus on succession planning

Qualifications

Bachelor's degree in Business, Supply Chain, Engineering, or a related field; MBA preferred
10-15 years leading customer service or experience organizations in billion-dollar semiconductor or electronic-component firms
5+ years managing global or multi-regional teams across North America, EMEA, and APAC
Proven track record in order-to-cash processes, especially in allocation-constrained environments
Experience with SLAs and KPIs related to order accuracy and customer satisfaction
Direct management of distributor relationships and associated economics
Expertise in ERP systems, such as SAP or Oracle, and Salesforce for order management and data extraction
Experience with automation and AI to enhance operational efficiency

Benefits

Hybrid work arrangement with 4 days on-site
Opportunity to lead a global team in a strategic role
Focus on building a customer-centric organization
Access to advanced AI and automation tools
Engagement in continuous improvement and operational excellence initiatives

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification - your background could be exactly what this team needs.

Apply About employer

More about this job

Responsibilities

Lead a global customer experience function by establishing customer feedback and partner programs, tiered service models, and a unified operating playbook. Improve order-to-cash performance through scorecards, automation, cross-functional planning, and the development of a global customer experience team.

Requirements

Requires a bachelor's degree in a relevant field, with an MBA preferred, and 10–15 years of leadership experience in customer service or customer experience at a large semiconductor or electronic-components company. Candidates should have global team leadership experience and expertise in order-to-cash operations, distributor relationships, service metrics, ERP systems, Salesforce, and automation.

Skills

Customer Experience Leadership
Voice Of The Customer
Customer Service
Order-To-Cash Management
Service Level Agreements
Key Performance Indicators
Distributor Relationship Management
Global Team Leadership
Process Improvement
Artificial Intelligence
Robotic Process Automation
ERP Systems
SAP
Oracle
Salesforce
Forecasting And Planning

Benefits

Hybrid Work Arrangement
Opportunity To Lead A Global Team
Strategic Leadership Role
Advanced AI And Automation Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Voice Of The Customer
Strategic Accounts
Tiered Service Model
Global Customer Experience Playbook
Order-To-Cash
Scorecards
Artificial Intelligence
Robotic Process Automation
Self-Service
Distributor Partners
Customer Health Data
Forecasting
Planning
Succession Planning
Service Level Agreements
Key Performance Indicators
Order Accuracy
Customer Satisfaction
Distributor Economics
ERP Systems
SAP
Oracle
Salesforce
Order Management
Data Extraction
Semiconductors
Electronic Components
Manufacturing
Continuous Improvement

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