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Added 8 mins ago
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Fulfillment Center Supervisor
Supership
Mississauga, ON
- Full-time
…operations team. This is an excellent opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about operational…
Added 8 mins ago
FK
Logistics Associate
Fresenius Kabi Canada
Mississauga, ON
- Full-time
…devices, disposables, and more. Fresenius Kabi is the global leader in supplying blood collection bags and devices, supporting blood banks and healthcare facilities worldwide. The company’s…
Added 8 mins ago
EB
Senior Director, Marketing Enablement & Operations
EQ Bank
Toronto, ON
- Full-time
We’re looking for a strategic, operationally focused marketing leader to build the operating system, capabilities and ways of working that enable modern marketing to scale.
Added 8 mins ago
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User Experience Designer
CarltonOne
Toronto, ON · Greater Toronto Area, Canada
- Full-time
CarltonOne is a global B2B technology leader, and part of the Goldman Sachs portfolio, helping organizations around the world reward and inspire exceptional people. Our solutions empower…
Added 8 mins ago
RP
Director of Healthcare Services
Reimagined Parking
Vancouver, BC
- $110,000 to $120,000 CAD / year
- Full-time
…parking operations. The successful candidate will be a proactive leader with deep experience managing multi-site teams, ensuring compliance with contractual obligations, and building strong…
Added 8 mins ago
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EAP Network Provider
ComPsych
Aurora, ON
- Other
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40…
Added 8 mins ago
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Mechanical Engineer, Data Centers
AECOM
Thornhill, ON
- $90,000 to $145,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 8 mins ago
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Control Systems Designer, Data Centers
AECOM
Thornhill, ON
- $90,000 to $140,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 8 mins ago
Head of Discount Operations – West
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
We are looking for a strategic and results-driven leader to drive profitable growth and operational excellence. This role will ensure the adoption of best-in-class store operating…
Added 8 mins ago
Head of Discount Operations – East
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
We are looking for a strategic and results-driven leader to drive profitable growth and operational excellence. This role will ensure the adoption of best-in-class store operating…
Added 8 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Red Deer, AB
Innovation program to encourage idea sharing;
Added 8 mins ago
Clinical Operations Coordination Leader - Centralized Staffing & Scheduling Office and Nursing Resource Unit
CAMH
Toronto, ON
…comprised of Registered Nurses, Registered Practical Nurses, and Program Assistants, who deliver exceptional client care across all inpatient units and the Emergency Department (ED) at…
Added 8 mins ago
Production Technician - Day
Give and Go Prepared Foods
Brampton, ON
Under the general supervision of the Line Leader or Production Supervisor; the Production Technician will be responsible for ensuring the equipment is operated safely and correctly by…
Added 8 mins ago
Production Technician - Night
Give and Go Prepared Foods
Brampton, ON
Under the general supervision of the Line Leader or Production Supervisor; the Production Technician will be responsible for ensuring the equipment is operated safely and correctly by…
Added 8 mins ago
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Représentant (e) au support à la production (Temps partiel) / Representative Production Support (Part time)
ADP
Montreal, QC
- Part-time
- Internship
…l'administration du temps, des impôts et des avantages sociaux et un leader en matière de services d'externalisation des activités, d'analytique et d'expertise en conformité. Nous croyons…
Added 23 mins ago
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EAP Network Provider
ComPsych
St. John's, NL
- Other
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40…
Added 23 mins ago
C
EAP Network Provider
ComPsych
Moncton, NB
- Other
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40…
Added 23 mins ago
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ICT Consultant
Stantec
Dartmouth, NS
- Full-time
Buildings are the foundation of our civilization, and technology has revolutionized the way we use them. Stantec is a leader in the buildings design consultancy space, with iconic projects…
Added 23 mins ago
EB
Senior Director, Marketing Enablement & Operations
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
We’re looking for a strategic, operationally focused marketing leader to build the operating system, capabilities and ways of working that enable modern marketing to scale.
Added 23 mins ago
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Senior Machinist
Hercules SLR
Truro, NS
- Full-time
Generous RPP matching program 5% (after one year)
Added 23 mins ago
PC
Assistant Store Manager - Full-Time
PVH Corp.
AB · Rocky View, AB, Canada
- Full-time
Customer Experience Leader: Energize every customer interaction with a genuine welcome. Spark conversation that inspires sales and builds brand connection.
Added 23 mins ago
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Canadian Commercial Banking Associate
TD
Windsor, ON
- Full-time
Your first 6 months will include on-site coaching in one of our commercial units, as well as a structured training program before moving up to become an Analyst on a team with a…
Added 23 mins ago
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Small Business Associate
TD
North Bay, ON
- Full-time
…role of Account Manager, Small Business (AMSB). This training program will provide you day to day support from an existing Account Manager, Business Banking as well as an Area Manager who…
Added 23 mins ago
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AI Product Scaling Director
CIBC
Toronto, ON
- Full-time
You are a hands-on senior engineering leader. You have atleast 5+ experience operating at a Staff, Principal, Lead Engineer, or equivalent level, and you enjoy both designing systems and…
Added 37 mins ago
ET
General Manager
Executive Table Group
Vancouver, BC
- $75,000 CAD / year
- Full-time
Salary: $75,000 base salary + lucrative profit-sharing program

Ladders

Director, Customer Experience

Richmond, BC, Canada

$200,000 to $220,000 USD / year · Full-time

Apply About employer

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Job details

Pay: $200,000 to $220,000 USD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 10-15 years leading customer service or experience organizations in billion-dollar semiconductor or electronic-component firms
Posting language: English
Posted: Oct 5, 2026

Original job description

For our client, we are seeking a Director, Customer Experience to join the team of a leader in the Manufacturing & Automotive space.

This leader will shape a global customer experience function that strengthens service delivery, improves order-to-cash performance, and supports a more customer-centric operating model. The role will bring structure to service levels, customer feedback, and partner relationships across regions while partnering closely with commercial, operations, and planning teams. It is well suited for a leader who can combine operational discipline with continuous improvement, automation, and data-driven decision-making.

Location: Richmond, BC - US based candidates only, no visa sponsorship available

Compensation: $200,000 – $220,000 annually

Responsibilities

Launch and manage a structured Voice of the Customer and partner program for strategic accounts
Design and implement a tiered service model for different customer segments
Converge processes and systems into a unified global customer experience playbook
Own and optimize order-to-cash performance metrics through a comprehensive scorecard
Leverage AI and RPA to automate routine tasks and enhance self-service capabilities
Ensure accurate and timely reporting for distributor partners
Collaborate cross-functionally to integrate customer health data into forecasting and planning
Lead and develop a global team of customer experience specialists with a focus on succession planning

Qualifications

Bachelor's degree in Business, Supply Chain, Engineering, or a related field; MBA preferred
10-15 years leading customer service or experience organizations in billion-dollar semiconductor or electronic-component firms
5+ years managing global or multi-regional teams across North America, EMEA, and APAC
Proven track record in order-to-cash processes, especially in allocation-constrained environments
Experience with SLAs and KPIs related to order accuracy and customer satisfaction
Direct management of distributor relationships and associated economics
Expertise in ERP systems, such as SAP or Oracle, and Salesforce for order management and data extraction
Experience with automation and AI to enhance operational efficiency

Benefits

Hybrid work arrangement with 4 days on-site
Opportunity to lead a global team in a strategic role
Focus on building a customer-centric organization
Access to advanced AI and automation tools
Engagement in continuous improvement and operational excellence initiatives

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification - your background could be exactly what this team needs.

Apply About employer

More about this job

Responsibilities

Lead a global customer experience function by establishing customer feedback and partner programs, tiered service models, and a unified operating playbook. Improve order-to-cash performance through scorecards, automation, cross-functional planning, and the development of a global customer experience team.

Requirements

Requires a bachelor's degree in a relevant field, with an MBA preferred, and 10–15 years of leadership experience in customer service or customer experience at a large semiconductor or electronic-components company. Candidates should have global team leadership experience and expertise in order-to-cash operations, distributor relationships, service metrics, ERP systems, Salesforce, and automation.

Skills

Customer Experience Leadership
Voice Of The Customer
Customer Service
Order-To-Cash Management
Service Level Agreements
Key Performance Indicators
Distributor Relationship Management
Global Team Leadership
Process Improvement
Artificial Intelligence
Robotic Process Automation
ERP Systems
SAP
Oracle
Salesforce
Forecasting And Planning

Benefits

Hybrid Work Arrangement
Opportunity To Lead A Global Team
Strategic Leadership Role
Advanced AI And Automation Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Voice Of The Customer
Strategic Accounts
Tiered Service Model
Global Customer Experience Playbook
Order-To-Cash
Scorecards
Artificial Intelligence
Robotic Process Automation
Self-Service
Distributor Partners
Customer Health Data
Forecasting
Planning
Succession Planning
Service Level Agreements
Key Performance Indicators
Order Accuracy
Customer Satisfaction
Distributor Economics
ERP Systems
SAP
Oracle
Salesforce
Order Management
Data Extraction
Semiconductors
Electronic Components
Manufacturing
Continuous Improvement

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