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Added 6 mins ago
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Principal Technical Consultant, Google Cloud (GCP)
CWX
Vancouver, BC
- Full-time
Serve as a trusted advisor, providing expert guidance and recommendations on their GCP strategy and implementation.
Added 6 mins ago
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Account Director
Inventa
Vancouver, BC
- $100,000 to $125,000 CAD / year
- Full-time
The Account Director is a hands-on position providing leadership and management to the Experiential Team. In addition, the Account Director will be responsible for a portfolio of…
Added 6 mins ago
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FP&A Corporate Finance Manager
Luminary People Collective
Toronto, ON
- Full-time
…the opportunity to make a meaningful impact on its financial strategy and…
Added 34 mins ago
MI
Director of Event Operations
Marriott International
Vancouver, BC
- Full-time
Leads execution of activities in Event Operations to support the Event Management strategy.
Added 34 mins ago
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Lead Supervisor I
Coach
Edmonton, AB
- Full-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 34 mins ago
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Ecosystem Business Development Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
As the Google Ecosystem Business Development Director, you are responsible for driving strategic growth across Accenture’s Google business by originating, shaping, and advancing…
Added 34 mins ago
UO
Global Engagement Associate Advisor
University of British Columbia
Vancouver, BC · UBCV | UBC Life Building (LIFE)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Added 34 mins ago
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Manager, Vendor Relations
SNDL Inc.
AB · Toronto, ON
- Full-time
Reporting to the Senior Director, Category Strategy, you’ll act as the day-to-day relationship lead for 50+ suppliers, managing all aspects of the vendor partnership lifecycle with a focus…
Added 50 mins ago
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Director Application, Data & Integration
Smythe LLP
Vancouver, BC
- Full-time
The Director will also build Smythe’s data engineering and analytics capabilities and lead the integration architecture that connects the firm’s core systems. This is a capability-building…
Added 50 mins ago
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Sr. Director, Global Revenue Management
''
Toronto, ON
- Full-time
The Senior Director, Revenue Growth Management (RGM) will lead McCain’s Global Revenue Growth Management Centre of Excellence (CoE), serving as the hub that enables and advances RGM…
Added 1 hour ago
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Directeur principal, Gestion des produits / Senior Director, Product Management
Genetec
Montreal, QC
- Full-time
We are seeking a Senior Director of Product Management to lead and evolve our product organization through its next phase of growth. This role is ideal for a pragmatic, execution-focused…
Added 1 hour ago
BI
Product Director – 7 Days to Die
Behaviour Interactive
Montreal, QC
- Full-time
As a Product Director on 7 Days to Die, you will play a key role in strengthening the game’s live service foundations and long-term success. You will strengthen the game’s live service…
Added 1 hour ago
SL
Director Application, Data & Integration
Smythe LLP
Vancouver, BC
- Full-time
The Director will also build Smythe’s data engineering and analytics capabilities and lead the integration architecture that connects the firm’s core systems. This is a capability-building…
Added 1 hour ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…talent to develop with us as we pursue our ambitious growth…
Added 1 hour ago
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Manager Community Mental Health and Addictions Services Adult Saskatoon
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…to achieve our province’s healthcare goals. Reporting to the Director of Mental Health and Addiction Community Services, the Manager is responsible for creating operational lines of sight…
Added 1 hour ago
KS
Lead Supervisor I
kate spade new york
AB · Edmonton
- Full-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 1 hour ago
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Consultant, Risk Analytics (9 Month Fixed Term)
CIBC
Toronto, ON
- Full-time
Reporting to the Director, the Consultant, Risk Analytics is responsible for independently leading and supporting the analytical requests of the AML compliance program and is responsible…
Added 1 hour ago
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Managing Director, Partnership Portfolio
BCI
Victoria, BC · CA Victoria
- Full-time
The Managing Director, together with other senior investment staff, are accountable for investment recommendations and the management of assigned exposures throughout their life cycle. The…
Added 1 hour ago
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Product Manager, Group Benefits
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Product Manager supports the strategy, management, and execution of the disability product portfolio. Working in close collaboration with teams such as Marketing, Sales, Operations,…
Added 1 hour ago
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Social Media Community Manager
Fidelity Canada
Toronto, ON
- Full-time
Added 1 hour ago
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Director, IT Site Support
Nutrien
Saskatoon, SK
- Full-time
The Director, IT Site Support leads the enterprise site support operating model and is accountable for the quality, reliability and business value of the technology experience across…
Added 1 hour ago
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Director, IT Site Support
Nutrien
Calgary, AB
- Full-time
The Director, IT Site Support leads the enterprise site support operating model and is accountable for the quality, reliability and business value of the technology experience across…
Added 1 hour ago
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Director Technology Services - Competition ID: 4842
Kwantlen Polytechnic University
Surrey, BC
- Full-time
We are currently seeking a Director, Technology Services to join our Information Technology team.
Added 1 hour ago
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Alliances - Partner Account Mgr/Sr. Mgr
Salesforce Partner Canada
Toronto, ON
- Full-time
You'll be at the center of one of the fastest-growing parts of our business, driving the go-to-market strategy across our full Customer 360 platform - including the newest innovations in AI…
Added 1 hour ago
MS
Systems Integration Architect
Metro Supply Chain
Mississauga, ON
- Full-time
…conception through implementation. This role reports directly to the Director, IT Systems…

Ladders

Director, Customer Experience

Burlington, ON, Canada

$200,000 to $220,000 USD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $200,000 to $220,000 USD / year
Job type: Full-time
Apply by: Nov 18, 2026
Experience: 10-15 years leading customer service or customer experience organizations in billion-dollar semiconductor or electronic-component firms
Posting language: English
Posted: Oct 19, 2026

Original job description

For our client, we are seeking a Director, Customer Experience to join the team of a leader in the Manufacturing & Automotive space.

This leader will shape the customer experience strategy across global markets, with a strong focus on order fulfillment, service quality, and distributor support. The role will bring greater consistency to processes, reporting, and escalation handling while improving how customer insights inform forecasting and account planning. It is a highly visible operations leadership role that partners closely with Revenue Operations and cross-functional teams to strengthen performance and scalability.

Location: Burlington, ON - US based candidates only, no visa sponsorship available

Compensation: $200,000 – $220,000 annually

Responsibilities

Launch and manage a structured Voice of the Customer and partner program for strategic accounts
Design a tiered service model for different customer segments and serve as the escalation point for critical issues
Converge processes and systems into a unified global customer experience playbook
Own and optimize order-to-cash performance metrics through a comprehensive scorecard
Implement AI and RPA to streamline routine tasks and enhance self-service capabilities
Ensure accurate and timely reporting for distributor partners, providing the tools and training they need
Collaborate cross-functionally to integrate customer health data into forecasting and account plans
Lead and develop a global team of Customer Experience Specialists, establishing a clear career progression

Qualifications

Bachelor's degree in Business, Supply Chain, Engineering, or a related field; MBA preferred
10-15 years leading customer service or customer experience organizations in billion-dollar semiconductor or electronic-component firms
5+ years managing global or multi-regional teams across North America, EMEA, and APAC
Proven track record in order-to-cash management, especially in allocation-constrained environments
Experience with SLAs and KPIs related to order accuracy and customer satisfaction
Direct management of distributor relationships and economics
Expertise in ERP systems such as SAP or Oracle and Salesforce for order management and data extraction
Experience with automation and AI to enhance operational efficiency

Benefits

Hybrid work arrangement with 4 days on-site
Opportunity to lead a transformative customer experience initiative
Access to advanced AI and automation tools
Engagement in a strategic role within Revenue Operations
Potential for career advancement within a growing organization

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification - your background could be exactly what this team needs.

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More about this job

Responsibilities

Lead global customer experience strategy, unify processes and systems, and improve order-to-cash performance, service quality, and distributor support. Develop the global customer experience team and use customer insights, AI, and automation to strengthen reporting, forecasting, account planning, and operational scalability.

Requirements

Requires a bachelor's degree in business, supply chain, engineering, or a related field; an MBA is preferred. Candidates should have 10–15 years leading customer service or experience organizations in large semiconductor or electronic-component firms, at least five years managing global teams, and demonstrated expertise in order-to-cash, distributor relationships, ERP systems, Salesforce, and automation.

Skills

Customer Experience Strategy
Voice Of The Customer
Order-To-Cash Management
Global Team Leadership
Distributor Relationship Management
Service Level Agreements
Key Performance Indicators
Order Accuracy
Customer Satisfaction
ERP Systems
SAP
Oracle
Salesforce
AI And Automation
Robotic Process Automation
Forecasting And Account Planning

Benefits

Hybrid Work Arrangement
Career Advancement Opportunities
Access To AI And Automation Tools

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Voice Of The Customer
Order Fulfillment
Service Quality
Distributor Support
Global Markets
Order-To-Cash
Customer Experience Playbook
Performance Scorecard
Artificial Intelligence
Robotic Process Automation
Self-Service
Distributor Reporting
Customer Health Data
Forecasting
Account Planning
Revenue Operations
Service Level Agreements
Key Performance Indicators
Order Accuracy
Customer Satisfaction
Semiconductors
Electronic Components
SAP
Oracle
Salesforce
Automation
Allocation-Constrained Environments

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