Director of Operations
- ON, Canada
- Ontario, Canada, Canada
$300,000 to $375,000 CAD / year · Full-time
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Job details
- Pay
- $300,000 to $375,000 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- 15+ years of experience leading large teams of 500+ across various functions
- Posting language
- English
- Posted
Original job description
This leader will oversee a high-volume, multi-functional operation with responsibility for warehouse, customer service, and sales support teams. The role is centered on driving execution, building strong leaders, and ensuring day-to-day performance across a large workforce. It also partners closely with executive stakeholders to align operational priorities with broader business goals and a customer-first culture.
Location: Ontario, CA
Compensation: $300,000 – $375,000 annually
Responsibilities
- Provide executive leadership across warehouse, customer service, and sales operations
- Build and lead a team of 700+ employees with a focus on performance and talent development
- Drive operational excellence through data analysis and reporting
- Establish clear goals and uphold a customer-first culture
- Lead operational audits and continuous improvement initiatives
- Collaborate with corporate leaders to align strategies with business objectives
- Bachelor's degree; MBA preferred
- 15+ years of experience leading large teams of 500+ across various functions
- Proven track record in recruiting and developing high-performing leaders
- Strong operational leadership and performance management skills
- Experience in B2B or e-commerce environments is a plus
- Complete health insurance coverage and 401(k) with 6% employer match starting day one
- Multiple bonus programs available
- Generous paid holidays and time off
- Tuition assistance program for professional education
More about this job
Responsibilities
Provide executive leadership for warehouse, customer service, and sales operations, leading a workforce of more than 700 employees and developing high-performing leaders. Drive operational performance through data analysis, reporting, audits, and continuous improvement while aligning priorities with corporate strategy and customer-first goals.
Requirements
A bachelor's degree is required, with an MBA preferred, along with 15 or more years of experience leading large, cross-functional teams of 500 or more. Candidates should have a strong record of recruiting and developing leaders and expertise in operational leadership and performance management; B2B or e-commerce experience is a plus.
Skills
- Executive Leadership
- Operations Management
- Warehouse Operations
- Customer Service Operations
- Sales Operations
- Team Leadership
- Talent Development
- Performance Management
- Data Analysis
- Reporting
- Operational Excellence
- Operational Audits
- Continuous Improvement
- Strategic Alignment
- Recruiting
- Customer-First Culture
Benefits
- Health Insurance
- 401(k) With 6% Employer Match
- Bonus Programs
- Paid Holidays
- Paid Time Off
- Tuition Assistance
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Logistics
- Customer Service & Support
- Sales
- Retail
Keywords
- Retail
- Consumer Goods
- Warehouse Operations
- Customer Service
- Sales Operations
- Executive Leadership
- Large-Scale Workforce
- Talent Development
- Recruiting
- Performance Management
- Operational Excellence
- Data Analysis
- Reporting
- Operational Audits
- Continuous Improvement
- Corporate Strategy
- Customer-First Culture
- B2B
- E-Commerce
- MBA