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Ladders

Director of Operations

ON, Canada
Ontario, Canada, Canada

$300,000 to $375,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $300,000 to $375,000 CAD / year
Job type: Full-time
Apply by: Dec 12, 2026
Experience: 15+ years of experience leading large teams of 500+ across various functions
Posting language: English
Posted: Nov 12, 2026

Original job description

For our client, we are seeking a Director of Operations to join the team of a leader in the Retail & Consumer Goods space.

This leader will oversee a high-volume, multi-functional operation with responsibility for warehouse, customer service, and sales support teams. The role is centered on driving execution, building strong leaders, and ensuring day-to-day performance across a large workforce. It also partners closely with executive stakeholders to align operational priorities with broader business goals and a customer-first culture.

Location: Ontario, CA

Compensation: $300,000 – $375,000 annually

Responsibilities

Provide executive leadership across warehouse, customer service, and sales operations
Build and lead a team of 700+ employees with a focus on performance and talent development
Drive operational excellence through data analysis and reporting
Establish clear goals and uphold a customer-first culture
Lead operational audits and continuous improvement initiatives
Collaborate with corporate leaders to align strategies with business objectives

Qualifications

Bachelor's degree; MBA preferred
15+ years of experience leading large teams of 500+ across various functions
Proven track record in recruiting and developing high-performing leaders
Strong operational leadership and performance management skills
Experience in B2B or e-commerce environments is a plus

Benefits

Complete health insurance coverage and 401(k) with 6% employer match starting day one
Multiple bonus programs available
Generous paid holidays and time off
Tuition assistance program for professional education

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification - your background could be exactly what this team needs.

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More about this job

Responsibilities

Provide executive leadership for warehouse, customer service, and sales operations, leading a workforce of more than 700 employees and developing high-performing leaders. Drive operational performance through data analysis, reporting, audits, and continuous improvement while aligning priorities with corporate strategy and customer-first goals.

Requirements

A bachelor's degree is required, with an MBA preferred, along with 15 or more years of experience leading large, cross-functional teams of 500 or more. Candidates should have a strong record of recruiting and developing leaders and expertise in operational leadership and performance management; B2B or e-commerce experience is a plus.

Skills

Executive Leadership
Operations Management
Warehouse Operations
Customer Service Operations
Sales Operations
Team Leadership
Talent Development
Performance Management
Data Analysis
Reporting
Operational Excellence
Operational Audits
Continuous Improvement
Strategic Alignment
Recruiting
Customer-First Culture

Benefits

Health Insurance
401(k) With 6% Employer Match
Bonus Programs
Paid Holidays
Paid Time Off
Tuition Assistance

Visa sponsorship

Not detected in the job text

Keywords

Retail
Consumer Goods
Warehouse Operations
Customer Service
Sales Operations
Executive Leadership
Large-Scale Workforce
Talent Development
Recruiting
Performance Management
Operational Excellence
Data Analysis
Reporting
Operational Audits
Continuous Improvement
Corporate Strategy
Customer-First Culture
B2B
E-Commerce
MBA

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Jobs in Canada