Surveillance Operator - Casino Victoria

Position: Surveillance Operator

Position Summary:

Under the direction of the Shift Manager, Surveillance, this position is responsible for monitoring of all areas of the casino property and maintaining documentation. You will be working together with a team and will be required to write and generate reports. Assists with the implementation all new surveillance operations initiatives.

The Successful candidate will be responsible for, but not limited to the following:

• Monitoring, documenting and reporting violations regarding large cash/cash equivalent transactions, exclude and self-excluded guests and unauthorized access
• Maintaining logs, recording daily reports; storing records for evidence purposes
• Monitoring and documenting and reporting on the condition of surveillance facilities and equipment
• Performing preventive maintenance on equipment
• Performs other duties as assigned or directed

The Successful candidates will demonstrate the following qualifications:

• Gaming knowledge an asset
• Strong written and verbal communication skills
• Keen eye for detail, with the ability to focus on monitors for long periods of time
• Possess a high level of honesty and integrity
• Adherence to high standards, methods and procedures
• Computer proficiency
• Background experience in Criminology an asset
• Ability to work in a team environment
• Paid training on the job
• Comprehensive Pension Plan 
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs. 

Education and Qualification Requirements:

• Post Secondary education in criminology or suitable combination of education and experience an asset 
• Responsible beverage service certification where required 
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication 
• Computer literacy in MS Office 
• Minimum 1 years of surveillance and/or security experience; minimum 2 years supervisory experience; gaming experience preferred

Total Rewards

 We offer a supportive and people‑focused Total Rewards package designed to promote well‑being, stability, and long‑term engagement. Team members in this role receive:

• Paid Vacation - Competitive paid vacation entitlement to support work–life balance.
• Wellness Days - Paid wellness days to support personal well‑being and flexibility.
• Extended Health Benefits - Comprehensive extended health benefits available after three months of employment.
• Company‑Matching RRSP - Eligibility for the company‑matching RRSP program after six months, supporting long‑term financial planning.

Casino Victoria is committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.

 We thank all applicants for their interest; however, only those selected for further consideration will be contacted.