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LakeCity Works

Retail Associate

NS, Canada
Dartmouth, NS, B3A 1J5, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

About the Opportunity

LakeCity Works is looking for an organized, customer-focused Retail Associate to support the growth and day-to-day operations of our retail business, selling handmade, solid wood furniture made by our LakeCity Woodworkers.

This is an exciting opportunity for someone who enjoys working with customers, coordinating orders, and finding better ways to get things done. The Retail Associate will play an important role in strengthening our retail operations by supporting sales, customer service, inventory management and order coordination.

Working closely with our Retail, Production, Development, and Leadership teams, you will help ensure customers receive excellent service.

If you are detail-oriented, comfortable learning new technology, and enjoy turning challenges into practical solutions, we would love to hear from you.

What You'll Do

Customer Service & Sales

Welcome customers, understand their needs, and help them find products and services that suit their preferences, intended use, and budget.
Provide information about our furniture, products, materials, customization options, and product care.
Assist with custom furniture consultations, estimates, quotes, and order documentation.
Process sales transactions, respond to customer inquiries, and resolve concerns professionally.
Support online sales, prepare orders for pickup or delivery, and help maintain an inviting, well-organized showroom.
Assist with showroom opening and closing procedures as required.

Inventory & Showroom Operations

Assist with inventory counts, stock tracking, reconciliation, and merchandise organization.
Use point-of-sale and inventory systems and adapt to new technologies as they are introduced.
Maintain product displays, signage, merchandising, and general showroom presentation.
Support promotions, seasonal displays, and other retail initiatives.

Order & Production Coordination

Work with our woodworking and finishing teams to support the accurate and timely completion of customer orders.
Track orders from initial consultation through production, finishing, pickup, or delivery.
Communicate order details, customer requirements, missing information, and potential delays to the appropriate teams.
Help strengthen communication and coordination between retail and production to ensure a smooth customer experience.

Teamwork & Community Engagement

Work collaboratively with colleagues to support daily operations and a positive customer experience.
Help orient new team members to retail procedures, systems, and customer service expectations.
Contribute to a safe, professional, and inclusive work environment.
Participate in occasional off-site promotions, trade fairs, home shows, and community events, which may include evening or weekend work.

What We're Looking For

We are looking for someone who combines strong customer service skills with organization, initiative, and an interest in improving operational processes.

We are seeking someone who has:

Experience in a customer-facing role, such as retail, hospitality, food service, or a related environment.
Strong verbal and written communication skills and a professional, approachable manner.
Excellent organizational skills and attention to detail.
Comfort using computerized systems for transactions, record-keeping, inventory, or administrative tasks.
The ability to learn new software and adapt to changing systems and procedures.
A practical, solutions-oriented approach to identifying problems and improving processes.
The ability to manage competing priorities, work independently, and collaborate effectively with others.
An interest in retail operations, inventory management, order coordination, or process improvement.

Experience with point-of-sale systems, inventory management, order tracking, or coordinating custom products is an asset.

Why Join LakeCity Works?

LakeCity Works is a social enterprise and employment services organization dedicated to creating meaningful opportunities for people living with mental illness and other barriers to employment and community participation.

Our social enterprises, including LakeCity Woodworkers, combine quality products and services with a mission that makes a difference in our community. By joining our team, you will contribute to a business that values empowerment, teamwork, accountability, positivity, and impact.

This role offers the opportunity to make a tangible contribution to both the customer experience and the systems that support our retail business. You will work alongside a collaborative team and help build processes that support continued growth and long-term success.

Additional Requirements

A satisfactory Vulnerable Sector Check is required due to the nature of our work and the people we serve.
The role involves working in a retail showroom and associated operational areas, with possible exposure to typical woodworking environments, including noise, dust, and scents.
The position requires a combination of sitting, standing, reaching, bending, and lifting, including the ability to lift up to 50 lbs. without assistance

Interested in joining our team?

If you enjoy helping customers, keeping things organized, and finding practical ways to improve how a business operates, we encourage you to apply.

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More about this job

Responsibilities

The Retail Associate will manage daily retail operations, including customer service, sales processing, and showroom maintenance. They will also coordinate orders between customers and the production team to ensure timely delivery and high-quality service.

Requirements

Candidates should have experience in a customer-facing role and possess strong organizational and communication skills. Proficiency with computerized systems and the ability to learn new software are essential for this position.

Skills

Customer Service
Sales
Inventory Management
Order Coordination
Communication
Organizational Skills
Attention To Detail
Point-of-sale Systems
Problem Solving
Data Entry
Record-keeping
Teamwork
Software Proficiency
Merchandising
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Inventory Management
Point-of-sale
Order Coordination
Showroom Operations
Merchandising
Sales
Furniture
Woodworking
Social Enterprise
Vulnerable Sector Check
Process Improvement
Data Entry
Record-keeping
Communication
Teamwork
Software
Logistics
Customer Support

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