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Lakeridge Health

2600002864 - Crisis Secondary - Crisis Support Worker

ON, Canada
Durham, ON, Canada

Wage Schedule: $30.280 - $31.470 per hour · Internship

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Job details

Pay: Wage Schedule: $30.280 - $31.470 per hour
Job type: Internship
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

OPSEU

Job Title: Crisis Secondary - Crisis Support Worker x2

Status: Regular Part Time

Department: Crisis Beds

Program: Durham Mental Health Services

8 Hour Shifts, Days, Evenings, Nights, Weekends Schedule (Subject to Change)

Location: Lakeridge Health Durham Mental Health Services - Ajax

Wage Schedule: $30.280 - $31.470 per hour

Posting Reference: 2600002864.2865

Lakeridge Health is more than a hospital. It is a health network that includes five hospitals, a long-term care home, a community-based surgical centre, and more than 30 community sites across the Durham Region. Guided by our vision of One System. Best Health. and supported by a dedicated team of nearly 9,000 staff, physicians, and volunteers, Lakeridge Health is a place where the best people want to start, grow, and finish their careers in health care. We are focused on fostering an environment that’s inclusive, compassionate, innovative, and joyful. This is Lakeridge Health!

This position is open to all qualified OPSEU staff throughout Lakeridge Health commencing 27 October 2026 and closing at 11:59 pm on 3 November 2026.

Duties And Responsibilities

Work with clients at on-site crisis locations and over the phone
assist and support individuals with the resolution of emotional and personal crisis's
complete comprehensive client assessment and service plan (identify needs and goals that are attainable and time-specific) - ensure client is integral in decision-making process
work with Crisis Primary (Intervention Worker) to support clients in attaining goals
complete risk assessment and environmental screen upon intake/contact
carry out functions of psychosocial crisis intervention (supportive counselling and assist in implementing recovery plan)
provide crisis intervention services through client's preferred environment
encourage problem-solving, conflict resolution, harm reduction, relapse prevention, medication management, and applicable life skills (cooking, cleaning, accessing community transportation, hygiene, etc.)
advocate on client's behalf when appropriate
transport client within community when necessary
develop discharge plans (including relapse prevention strategies and connection to continuous internal and external supports)
maintain up-to-date client records on a timely basis and in accordance with agency standards
report (in writing) all accidents, incidents, injuries
work co-operatively as a member of the Crisis program

Qualifications

Diploma or degree from an accredited College or University in the Human Services field
3 years of related work experience required (addictions experience preferred)
Valid Food Handler Certificate (certificate can be obtained in a 1-day course and must be provided upon hire)
Current Cardiopulmonary Resuscitation (CPR) Level C certification from the Heart and Stroke Foundation is required
Valid driver's licence and use of a vehicle to transport clients. The successful candidate will be required to provide proof a valid driver's licence and $1 million dollar liability coverage upon hire
Knowledge of major mental illnesses including; signs/symptoms, medication management etc., addictions and sexual abuse issues.
Understanding of Mental Health Act and confidentiality, principles of client centered relationships. Thorough knowledge of key functions of case management including, local special resources and access to services.
Understanding of intake function including assessment, decision-making, service plans, focused problem solving, crisis intervention and coping/stress management strategies.
Understanding of methods of evaluating progress.
Proven crisis intervention, de-escalation and listening skills with strong observational skills.
Assessment skills and effective service plan development.
Ability to engage and build rapport with individuals from a variety of cultural and social-economic backgrounds. Ability to process multi layered and complex psychosocial client dynamics appropriately and maintain healthy boundaries. Client centered and recovery focused.
Demonstrated ability to work effectively within a team and independently with minimal supervision, Strong time management and administrative skills.
Ability to create a safe, comfortable environment for clients to work within.
Demonstrated reliability, punctuality and attendance.
Very good communication skills, both verbal and written. Professional, positive attitude.
Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;
Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular in-services in this area

At Lakeridge Health, we value inclusion and diversity. We are committed to fostering a culture that is respectful, inclusive, and accessible. We are committed to employing a workforce that is representative of the diverse community we provide services to and welcome applications from all qualified applicants from all backgrounds.

Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require any accommodation at any point during the application and hiring process, please contact recruitment@lh.ca .

Unless specifically stated, all job postings at Lakeridge Health are to fill existing vacancies within our organization. Lakeridge Health may use artificial intelligence (AI) tools as part of the recruitment and screening process. A member of our Talent Acquisition team is actively engaged in the Recruitment and Selection process to ensure a fair and thorough assessment of applicants.

Lakeridge Health thanks all those who apply, however, only candidates considered for an interview will be contacted.

Conditions Of Employment

The terms and conditions of employment are in accordance with the Collective Agreement between the Hospital and OPSEU Local 348.

Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.

Lakeridge Health is committed to providing a safe and healthy work environment for all team members and patients. New Lakeridge Health team members will be required to complete a Pre-employment Health Assessment as a condition of employment.

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More about this job

Responsibilities

Provide crisis support and psychosocial intervention to clients in person and by phone, including assessment, risk screening, counselling, and support with recovery goals. Coordinate with the Crisis Primary worker, maintain client records, advocate for clients, arrange transportation when needed, and develop discharge plans connected to ongoing supports.

Requirements

A diploma or degree in a Human Services field and at least three years of related work experience are required; addictions experience is preferred. Applicants must have CPR Level C, a Food Handler Certificate, a valid driver's licence and vehicle, and knowledge of mental illness, addictions, crisis intervention, case management, and relevant legislation and services.

Skills

Crisis Intervention
De-escalation
Psychosocial Assessment
Service Plan Development
Case Management
Supportive Counselling
Risk Assessment
Client Advocacy
Relapse Prevention
Medication Management
Conflict Resolution
Harm Reduction
Communication
Teamwork
Time Management
Record Keeping

Visa sponsorship

Not detected in the job text

Keywords

Crisis Support
Crisis Intervention
Mental Health
Addictions
Psychosocial Assessment
Risk Assessment
Case Management
Service Planning
Recovery Planning
De-escalation
Supportive Counselling
Harm Reduction
Relapse Prevention
Medication Management
Conflict Resolution
Client Advocacy
Community Resources
Discharge Planning
Mental Health Act
Confidentiality
CPR Level C
Food Handler Certificate
Valid Driver's Licence
Vulnerable Sector Check
Client-Centered Care

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